Photo of Fairfield Inn New York LaGuardia Airport/Flushing, Flushing, NY

Guest Service Agent

Fairfield Inn New York LaGuardia Airport/Flushing

28-66 College Point Boulevard
Flushing, NY 11354

88 Room Hotel
Managed By HHM Hotels
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Compensation: $18.00 per hour, Part-Time

Overview

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Compensation: $18/hr

Your Growth Path

Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager

Your Focus

  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary.
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Follow sustainability guidelines and practices related to HHMs EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.

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About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.

Posted July 13, 2024

Fairfield Inn New York LaGuardia Airport/Flushing

Our Hotel

Our contemporary hotel takes the hassle out of traveling by providing a complimentary airport shuttle. Travelers will make new memories when they explore local hot spots such as the area of Queens, Arthur Ashe Stadium, Citi Field and Flushing Meadows Corona Park. When guests are ready to retire from their daily outing, they can relax in our spacious rooms. Our complimentary Wi-Fi, plush bedding and ergonomic workstations will make everyone feel at home. Each morning we offer a free breakfast buffet, serving an abundance of healthy and hearty options. Busy travelers can stock up on tasty snacks and beverages at our convenient 24-hour market. At Fairfield Inn New York LaGuardia Airport/Flushing, our guests are our #1 priority. 

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