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Phone Operator

Hotel Landy

7800 Universal Boulevard
Orlando, FL 32819

400 Room Hotel
Managed By HHM Hotels
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Full-Time

Overview

Opportunity:  Phone Operator

Answer and direct internal and external telephone calls in accordance with established guest service and sustainability standards.

Potential Career Path

Front Desk Supervisor –Front Office Manager – Assistant General Manager

Essential Job Functions

  • Promptly and professionally answer telephone calls and ascertain.the correct extension and direction of call.
  • Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested.
  • Receive wake-up call information, input accurately into the automated wake-up system and verbally confirm time with guest.
  • Page guests and patrons using the public address system.
  • Act as dispatcher for security, guest services and property operations associates. Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests.
  • Immediately answer the emergency line, listen to details to identify nature of problem and respond appropriately. Initiate emergency response as necessary and legibly document pertinent details.
  • Respond to and resolve all complications and complaints.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • High School diploma or equivalent.
  • Previous receptionist or customer service experience preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, speaking, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.

Posted June 17, 2024

Hotel Landy

WELCOME TO HOTEL LANDY ORLANDO UNIVERSAL BLVD.

Stay Close to Orlando's Best Attractions

Hotel Landy Universal Blvd. offers the perfect family-friendly experience for those looking to explore all Orlando has to offer! Our unbeatable location puts guests front and center of the most spectacular attractions, from Universal Studios Florida and Walt Disney World to ICON Park, SeaWorld, and more - each evoking an unforgettable adventure. With attractions such as Top Golf, Andretti Indoor Karting, and Fun Spot nearby - there's something to keep everyone entertained. The hotel also features refreshing outdoor amenities, including a heated pool, hot tub, and a private patio with a fire pit - everything needed for unwinding after an exhilarating day exploring Orlando's most spectacular sites. End your day of fun and adventure in Orlando with a comfortable stay at Hotel Landy. Enjoy all the amenities you need to be right at home, like coffee from our convenient Keurig machines, snacks stored away in your mini fridge, or heat up a quick meal for the kids with the microwave.