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Front Desk Manager

Hotel Landy

7800 Universal Boulevard
Orlando, FL 32819

400 Room Hotel
Managed By HHM Hotels
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Full-Time

Overview

Opportunity:  Front Desk Manager

Manage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service.

Potential Career Path

Front Office Manager – Rooms Division Manager – Assistant General Manager

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  
  • Oversee all front office operations in the absence of the Assistant General Manager. 
  • Remain an active participant at the front desk, including checking in/out guests, preparing bills and handling guest requests.
  • Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
  • Respond to brand Guest Alerts for resolution as needed.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Participate in lobby ambassador and other activities related to interacting with guests on an individual level. Thus creating a relationship and culture that will result in repeat stays.
  • Assist in hotel food and beverage when needed, where applicable.
  • Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures.
  • Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.
  • Review correspondence from guests and incident logs; direct staff according to information obtained.
  • Review all brand correspondence for updates to procedures and standards and ensure all is communicated to the staff.
  • Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained.
  • Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.
  • Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • Associate’s or Bachelor’s degree preferred.
  • 1 to 3 years hospitality related experience, including front desk operations experience.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.

Posted June 17, 2024

Hotel Landy

WELCOME TO HOTEL LANDY ORLANDO UNIVERSAL BLVD.

Stay Close to Orlando's Best Attractions

Hotel Landy Universal Blvd. offers the perfect family-friendly experience for those looking to explore all Orlando has to offer! Our unbeatable location puts guests front and center of the most spectacular attractions, from Universal Studios Florida and Walt Disney World to ICON Park, SeaWorld, and more - each evoking an unforgettable adventure. With attractions such as Top Golf, Andretti Indoor Karting, and Fun Spot nearby - there's something to keep everyone entertained. The hotel also features refreshing outdoor amenities, including a heated pool, hot tub, and a private patio with a fire pit - everything needed for unwinding after an exhilarating day exploring Orlando's most spectacular sites. End your day of fun and adventure in Orlando with a comfortable stay at Hotel Landy. Enjoy all the amenities you need to be right at home, like coffee from our convenient Keurig machines, snacks stored away in your mini fridge, or heat up a quick meal for the kids with the microwave.