Photo of The Langham Chicago, Chicago, IL

Security Officer

The Langham Chicago

330 North Wabash
Chicago, IL 60611

331 Room Hotel
Managed By Langham Hotels and Resorts
Part-Time

Primary Objective of Position: 

  • Support departmental leadership to perform protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and treats to life and property to maintain a safe and secure environment for colleagues and guest/clients

Responsibilities and Job Duties: 

  • Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions
  • Responsible for maintaining order in the hotel, dealing with the welfare of guests, e.g. assisting with door lock problems, coordinate expedient response to emergency conditions such as fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner
  • Responsible for handling undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons, packages, luggage, wheelchairs and safety equipment using manual dexterity of hands
  • Responsible for answering security telephone, safety hotline calls and respond in a timely manner based on priority
  • Responsible for observing the CCTV monitors for any unusual activity and in the case of suspicious behavior report directly, via radio to the supervisor on duty; report alarms similarly
  • Ability to communicate effectively, listen effectively with empathy, provide accurate information and document legibly all appropriate incident information
  • Responsible for memorizing and monitor life safety systems installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers
  • Responsible for checking colleague packages as they exit to ensure no food or hotel property is being removed.  Screen persons entering tis entrance for purpose and authorization
  • Responsible for receiving, recording and storing of all lost and found items.  Research and respond to inquiries from guests concerning status of items.  Mail out claimed items to owner
  • Responsible for escorting guests and employees as required to parking lots, guest floors and colleagues carrying house banks.  Assist guests with door lock problems using moderately complex hand held electronic apparatus

Experience Required: 

  • High School graduate or equivalent preferred
  • 2 years of previous customer service experience required
  • Prior law enforcement and/or military experience preferred
  • Knowledge of Microsoft Works
  • CPR Certification and/or First Aid Training preferred
  • Hotel luxury security experience preferred
EOE, Including Disability/Veterans
Posted June 18, 2024

The Langham Chicago

The Langham, Chicago, opened its doors July 2013.  The 52-story building, situated on the plaza overlooking the River, was designed by famed Chicago architect Ludwig Mies van der Rohe.  Langham Chicago takes up 13 floors of the iconic building.  The ground floor reception area designed by Dirk Lohan of Lohan Anderson, was van der Rohe's grandson and the Lobby is a tribute to his grandfather's distinctive style showcasing period and contemporary influences.  Throughout the hotel, you will find many influences of Mies van der Rohe.  

Several current accolades:

  

“Best Hotel (City)” 

“Best Staycation” 

Better Chicago- Best of 2021

August 2021

“Five-Star Award”

Forbes 

February 2021

“No. 5 Hotel in US” 

“No. 2 Hotel in Illinois”

“No. 2 Hotel in Chicago” 

2021 U.S. News & World Report Best Hotels rankings

U.S. News & World Report 

February 2021

“Travel + Leisure 500”

Best Hotels in the World

Travel + Leisure

February 2021