Photo of The Langham Chicago, Chicago, IL

Guest Service Agent

The Langham Chicago

330 North Wabash
Chicago, IL 60611

331 Room Hotel
Managed By Langham Hotels and Resorts

Medical, Dental, Vision, 401K



  • Displays a professional demeanor to all arriving, departing and in-house guests/clients.  Registers guests in/out of the hotel while promoting hotel amenities, services and upsells.  Provide maximum levels of guest service while resolving guest concerns.  Meets Langham Chicago Forbes service standards.


  • Provide safety deposit boxes for guests by escorting them to the vault pulling the box from the vault and carrying it to the guest.
  • Complete the registration process by inputting and retrieving information with routine difficulty from a computer system; confirm pertinent information including number of guests and room rate. Promote Langham marketing programs. Make appropriate selection of rooms based on guest needs and code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons as appropriate.
  • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guestrooms and house accounts using computer system.
  • Promptly answer the telephone and input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
  • Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate and compromise, which may include authorizing revenue allowances.
  • Remain calm and alert, especially during emergency and/or heavy hotel activity.
  • Field guest complaints, conduct through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning. Plan and implement detailed defect resolution steps by using experienced judgment and discretion.
  • Use the Brilliant guest recognition program to record guest preferences and exceed guest expectations.
  • File registration cards in room number order and complete all Guest Reception work according to SOP’s in place.


  • High School graduate or equivalent preferred.  College degree preferred with emphasis on Hospitality and Tourism
  • 3 years of previous full service guest relations experience required
  • Foreign languages preferred
  • CPR Certification and/or First Aid Training preferred
  • Luxury hotel experience preferred
  • Knowledge of Microsoft Works preferred
  • Knowledge of Opera preferred

EOE, Including Disability/Veterans

Posted June 18, 2024

The Langham Chicago

The Langham, Chicago, opened its doors July 2013.  The 52-story building, situated on the plaza overlooking the River, was designed by famed Chicago architect Ludwig Mies van der Rohe.  Langham Chicago takes up 13 floors of the iconic building.  The ground floor reception area designed by Dirk Lohan of Lohan Anderson, was van der Rohe's grandson and the Lobby is a tribute to his grandfather's distinctive style showcasing period and contemporary influences.  Throughout the hotel, you will find many influences of Mies van der Rohe.  

Several current accolades:


“Best Hotel (City)” 

“Best Staycation” 

Better Chicago- Best of 2021

August 2021

“Five-Star Award”


February 2021

“No. 5 Hotel in US” 

“No. 2 Hotel in Illinois”

“No. 2 Hotel in Chicago” 

2021 U.S. News & World Report Best Hotels rankings

U.S. News & World Report 

February 2021

“Travel + Leisure 500”

Best Hotels in the World

Travel + Leisure

February 2021