Photo of Hilton Tokyo, Shinjuku-Ku, Japan

All Day Dining: Service Attendant (Front Line to Shift Leader class)【】

Hilton Tokyo

6-6-2 Nishi-Shinjuku
Shinjuku-Ku, 160-0023
Japan

830 Room Hotel
Managed By Hilton
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Full-Time

Description

A Food and Beverage Attendant affects every Guest experience with ours restaurants, bars, room service, banquets, and in-hotel cafes. We always deliver an experience that will exceed our Guests' food, beverage, and culinary expectations.

What will I be doing?

As a Food and Beverage Attendant, you will be responsible for upholding the highest quality standards for the food and beverage (Food and Beverage) operations inside of our restaurants, bars, banquets facilities, in-hotel cafes, and to fulfill room service requests. You will work with your Team Members to deliver a high quality service experience that exceeds customer expectations through the following tasks:

  • Receive orders and serve customer requests completely in a timely manner, including but not limited to serving as a barista or cocktail attendant/bartender, if required
  • Understand menu content, any menu changes, and promotional activities
  • Keep your service area clean, tidy, and well-prepared
  • Efficiently manage the proper settlement of all customer accounts
  • Answer Guest queries in a polite and helpful manner

Requirements

What are we looking for?

Food and Beverage Attendants serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Friendly, positive, energetic disposition
  • Committed to delivering exceptional guest service
  • Motivated to learn new skills and techniques
  • Smart and tidy, in appearance
  • Positive and willing to participate on a team and work with a winning attitude
  • Excellent communication skills in the local language
  • Flexible, reliable, and responsive to a range of work situations
  • Prepared to manage a variety of customer types, inquiries, and complaints
  • Knowledge of alcoholic beverages and mixing of drinks
  • Previous food hygiene experience
  • Electronic ordering systems experience
  • Cash handling experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Posted September 18, 2024

Hilton Tokyo

Sky-high views in the heart of Shinjuku

Our hotel towers over the heart of Shinjuku, Tokyo’s largest entertainment, business, and shopping district. We’re connected to the Tokyo Metro by underground walkway. Stay active with rooftop tennis and our indoor pool, or unwind in our health club's sauna and whirlpool.

We feature a range of dining options, from sushi and teppanyaki grills in Junisoh to steak and seafood in Metropolitan Grill. For modern Chinese cuisine, head to Dynasty and we also have an English-style pub, a marble lobby lounge with a grand staircase, and a chic and stylish bar with live music.

Our event spaces include multiple banquet rooms, a ballroom with a lobby lounge, and seven meeting rooms with traditional shoji screens and natural lighting. We can provide A/V equipment such as touch-panel screens and ceiling-mounted projectors.