Photo of Shangri-La Resort, Monkey Island, OK

Turnhouse Attendants

Shangri-La Resort

57301 E Highway 125
Monkey Island, OK 74331

119 Room Resort
Managed By Crescent Hotels & Resorts
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Full-Time

Description

Come work at the beautiful world-class, award-winning Shangri-La Resort! The beautiful and inspiring Shangri-La Resort is seeking a Turn House Attendant for this very busy and highly rated destination resort. This iconic resort features amazing food, golf, marina, and a guest experience which is legendary.

When you think of hotel companies and opportunities, there are always some that stand out. That is why you landed at Team Crescent and the Shangri-La Resort. We stand out in the hospitality industry because we believe in our people and our culture.

Engaged, satisfied, and dedicated associates are the key to our success. We deliver comprehensive benefits and innovative programs to inspire personal and professional development. We are a company that embraces and celebrates diversity, equity, and inclusion. Working at a high-end Golf Club, the Turn House employee works closely with the Venue Supervisor to maintain member and guest relations.

The Turn House Attendant is responsible for providing beverage and food services to golf course members and guests on and in the areas nearest to the golf course. This position requires great customer service with some cooking, food, and beverage experience. Assures satisfaction by resolving complaints and other opportunities that may arise. Motivate & inspire daily. Responsible for creating a collaborative, positive, up-beat environment.

Job Responsibilities:

  • Venue setup, stocking, and food prepping
  • Maintaining a clean work area
  • Greeting guests and members in a polite and personalized manner
  • Respecting the golfers limited time.
  • Preparing food and drinks in a timely manner
  • Processing guests' payment
  • Check daily to assure there are no Pop-up Golf Groups or Special events you are not aware of.
  • Check with the Pro Shop on number of golfers and tee times for the next day and any groups that may be scheduled to arrive.

Job Requirements:

  • Preferred high school diploma or equivalent
  • Able to lift 25 pounds
  • Must be able to work during the weekdays, weekends, and Holidays
  • Must be able to obtain an Oklahoma Liquor License (required)
  • Must be able to work outside in various weather conditions for long periods of time
  • Previous F&B server experience
  • Must have an outgoing, friendly personality
  • Must have courteous manners with co-workers, members, and guests
  • Candidates must have a valid Oklahoma driver's license & have a clean driving record
  • Must be 18 years of age
  • Must be Punctual, meticulous, and reliable
  • Must be organized and able to calmly handle situations in a fast-paced environment.

Working Conditions:

  • Work schedules will vary depending on business.
  • Employee is considered Part time seasonal, 25 plus hours per week.
  • Employee is on a 90-day trial.
  • Employee may be required to stand & or sit for long periods of time.

PERFORMANCE STANDARDS:

Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you always remain professional, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits: To maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, can solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security: The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to performance of the fundamental job duties. Moreover, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, always, an “at will” associate.

Posted June 20, 2024

Shangri-La Resort

Shangri-La Golf Club, Resort & Marina is located at the tip of Monkey Island in the center of northeast Oklahoma’s beautiful Grand Lake O’ the Cherokees, providing the ultimate escape. Golf, boating, parasailing, yacht charters, luxury lodging, and our unmatched concierge service make us a unique destination, no matter how you define your great escape.

At the tip of your island is an oasis of luxury. With 119 rooms our resort hotel features state-of-the-art resort amenities in world-class surroundings. From outdoor recreation to roof-top cocktails, swimming to sunbathing, casual dining, to waterfront entertainment, our resort hotel is the perfect place to rest, play, and make new memories of a lifetime. It is the ultimate island escape.