Photo of Waldorf Astoria Park City, Park City, UT

In-Room Dining Captain

Waldorf Astoria Park City

2100 Frostwood Blvd
Park City, UT 84098

160 Room Hotel
Managed By Hilton
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Full-Time

Description

Waldorf Astoria Park City is looking for an In-Room Dining Captainto join the Food and Beverage Team!

With 150 rooms, 4,000 square feet of banquet space, and 3 food and beverage outlets, this award-winning Forbes 4-Star boutique property offers elevated comfort food inspired by mountain regions from around the world. This includes a 3-meal restaurant, seasonal pool restaurant, and in-room dining.

Classification: Full-Time
  • Shift: Various – must have availability to work weekdays, weekends, and holidays.

Want to learn more?Hotel Website, Instagram, Facebook, YouTube

Why join the Waldorf Astoria Park City?

  • Free Epic Local Ski Pass (Winter Season only)
  • Drastically discounted spa services
  • Work in an environment where kindness, creativity and authenticity is highly appreciated  
  • Complimentary meals on duty
  • Worldwide travel perks - up to 30 nights at discounted rates over 6,000 properties in more than 100 countries and 50% Food & Beverage discounts   
  • The world is yours– Your next role could be as a concierge, reservations agent or within a different department like Front Office, Accounts or Human Resources in over 100 different countries  

*Please note, benefits may vary depending on the classification status of the position. 

What will I be doing?

As an In-Room Dining Captain, you would be responsible for assisting management in the delivery and service of food and beverage items to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Provide supervision including, but not limited to, ensuring order rotation among servers and ensuring guest satisfaction
  • Set up room service trays and tables to prepare for incoming orders
  • Retrieve checks, set tables according to specifications, retrieve food and beverage orders from the kitchen and bar and deliver food to guest rooms and meeting rooms
  • Serve meals to guests, collect guest trays and respond to guest requests in a timely, friendly and efficient manner
  • Present checks to guests and obtain payment
  • Return payments/signed checks to order taker
  • Respond to guest inquiries and resolve guest issues in a timely, friendly and efficient manner
  • Perform order taker duties and answer room service telephone, as needed
  • Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

Access to your pay when you need it through DailyPay

Medical Insurance Coverage – for you and your family

Mental Health Resources

Best-in-Class Paid Time Off (PTO)  

Go Hilton travel discount program 

Supportive parental leave

Matching 401(k)

Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

Career growth and development 

Team Member Resource Groups

Recognition and rewards programs

#LI-DR1

Posted July 21, 2024

Waldorf Astoria Park City

Adventures For All Seasons In Scenic Park City

Stay and play year-round at the only luxury hotel with slope-side access to Park City Mountain, the largest ski resort in the United States. Ride Frostwood Gondola, steps from our door, to a full day of mountain thrills before warming up by the fireplace in your cozy quarters.