Photo of Marriott Fort Lauderdale Airport, Dania, FL

Front Desk Agent

Marriott Fort Lauderdale Airport

166 N Compass Way
Dania, FL 33004

196 Room Hotel
Managed By Economos Properties

General Job Description

The hotel front desk agent is the first person to interact with guests, providing exceptional customer service. As the hotel ambassador, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for maintaining and promoting hospitality at all times, welcoming and serving guests in a courteous and friendly manner.

Essential Functions

  • Maintain a personal demeanor that is friendly, cheerful and courteous at all times.
  • Greet guests on every interaction using the 10/5 or 15/5 rule.
  • Ensure that all guests feel welcomed to the property.
  • Register guests and assign rooms.
  • Conduct check-out processes.
  • Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
  • Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
  • Respond to phone calls, and retrieve guest mail, faxes and packages.
  • Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
  • Maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
  • Provide constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction.
  • Attend team meetings and celebrations.
  • Follow all company and safety and security policies and procedures along with all other company policies.
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
  • Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

Education/Skill Requirements

  • High school graduate or GED completion.
  • Ability to communicate effectively and clearly.
  • Demonstrate good computer skills.
  • Accurately handle cash and post charges.
  • Hotel experience preferred but not mandatory, some customer service background required.
  • Ability to speak Spanish is a plus. Knowledge of computer terminology desired.
  • Must be willing and capable of passing Alcohol Compliance Certification during the first three months of employment.
  • Requires the ability to work varied shifts, including nights, weekends and holidays.
  • Time management skills.
  • Ability to communicate effectively with the public and other employees.

This private employer offers a Competitive Compensation, Benefits Package and Opportunity for Career Growth.

Benefits include:

  • Healthcare Insurance (Medical, Dental & Vision)
  • 401(k) Plan
  • STD & LTD
  • Life Insurance
  • Wellness Program
  • Vacation/Paid Time Off
  • Tuition Assistance
  • Discounted Hotel Room Rates
  • Community Service Program
Posted July 5, 2024

Marriott Fort Lauderdale Airport

Founded in 1969 and currently located in Boca Raton, Florida. Economos Properties owns, operates and develops hotels in markets that can be difficult to enter. For over 50 years Economos Properties have been committed to making each guest a repeat patron. We have developed projects in excess of $800 million, including 25 hotels, 20 restaurants and multiple condominium, office, retail and apartment projects.

The newly opened Marriott Ft. Lauderdale Airport at Dania Pointe features a 14 storys – 196 room hotel built above 25,000 square feet of retail space with 10,000 sq. feet of flexible meeting space, infinity pool, spa, and gym. The hotel takes guests into a journey of elegance where one can discover the comforts of thoughtfully designed open spaces, breathtaking views and stylish accommodations. Guests can enjoy any number of our exquisite garnished dishes with a touch of a lively beverage and a stress free ambiance to accentuate leisure or business travel experience.