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Assistant Front Office Manager

Delta Hotel Philadelphia Airport

500 Stevens Dr
Philadelphia, PA 19113

348 Room Hotel
Managed By HHM Hotels
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Full-Time

Overview

Opportunity: Assistant Front Office Manager

Assist in overseeing front office operations to include supervising front office personal in accordance with established guest service and sustainability standards.

Potential Career Path

Front Office Manager Rooms Division Manager Assistant General Manager

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
  • Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures.
  • Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.
  • Review, submit for approval, and order capital budget items as required.
  • Review correspondence from guests and incident logs; direct staff according to information obtained.
  • Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained.
  • Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.
  • Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
  • Follow sustainability guidelines and practices related to HHMs EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • Associate or Bachelors degree preferred.
  • 1 to 3 years hospitality related experience, including front desk operations experience.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.

Posted September 5, 2024

Delta Hotel Philadelphia Airport

Welcome To Delta Hotel Philadelphia Airport

Enjoy your stay at our hotel near the Philadelphia airport

Stylishly renovated and well located, Delta Hotels by Marriott Philadelphia Airport is the perfect destination for your Philly adventure. You'll find our hotel less than one mile from Philadelphia International Airport and a short drive from the city's downtown district. Spacious rooms and suites feature 55-inch Smart TVs, quartz countertops and high-speed Wi-Fi. Additional hotel amenities include a fitness center and a complimentary airport shuttle. Grab hot breakfast and lunch to go at our Market 1643, or unwind after a busy day at Lounge 1643. Host flawless meetings, weddings and social events in one of our 19 elegantly appointed venues, enhanced by expert planners and custom catering. In the mood to explore? Head into downtown Philadelphia and get to know some of the city's most noteworthy attractions - from the Liberty Bell to the University of Pennsylvania. Whatever your reason for visiting, Delta Hotel Philadelphia Airport offers all the essentials you need for your stay in the City of Brotherly Love.