Photo of Bally’s Quad Cities Casino & Hotel, Rock Island, IL

Representative - VIP Services

Bally’s Quad Cities Casino & Hotel

777 Bally Blvd.
Rock Island, IL 61201

Casino & Hotel
Managed By Bally’s Corporation
Save this job
Full-Time

Description

About Bally's

Bally's Corporation is one of the world's leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain.

A career with Bally's means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So, if you want to be challenged in an exciting and fast-paced environment, this is the place for you.

Job Summary

To act as a liaison between casino guests and management. To foster good customer relations. Enact and support marketing strategies in respect to the retention, reclamation, and development of casino patrons under supervision of casino hosts and management. This position's starting wage is $17.

Essential Functions
  • Develops, maintains a Service Culture that ensures the delivery of superior internal/external guest service by all team members.
  • Ensures department adheres to all regulatory, departmental and company policies and procedures.
  • Assists guests with any questions, concerns, or problems.
  • Understanding of overall departmental/company procedures, promotions, programs, strategies, and any other relevant information pertaining to the casino operation.
  • Maintain complete comprehension and knowledge of the club point system, comps, and enrollment of new club members.
  • Encourage guests to join players club and communicate the benefits.
  • Make arrangements for casino comps and issuance of necessary paperwork.
  • Books hotel and restaurant reservations for guests upon request.
  • Ability to communicate with all departments.
  • Assists in the development and process of high-end player events.
  • Communicate guest concerns, complaints and requests to the necessary department or supervisor.
  • Maintain accurate information on all club members and activities occurring within the club database.
  • All other duties as assigned.
Qualifications
  • High School diploma or equivalent.
  • Should possess excellent customer service skills/conflict resolution skills.
  • Be able to perform independently under limited supervision.
  • Excellent written and verbal communication skills.
  • Ability to understand and follow verbal directives and written directions.
  • Previous computer knowledge is preferred.
  • Respond to visual and aural cues.
  • Read, write, speak, and understand English.
  • Able to work flexible shifts
Physical Requirements
  • Operate in mentally and physically stressful situations
  • Physically mobile with reasonable accommodations.
Environmental Working Conditions

The work environment contains bright lights, loud noise, and stressful situations.

What’s In It For You
  • Competitive wages with annual performance reviews
  • Comprehensive health coverage plan that includes medical, dental, and vision
  • 401(K)/ Company Match
  • Access Perks and Childcare discounts

The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all work requirements that may be inherent in the position.

***Pass a company background investigation***

***Must be 21 years of age***

Posted September 18, 2024

Bally’s Quad Cities Casino & Hotel

Bally’s Quad Cities Casino & Hotel is located in Rock Island, Illinois. The 42,000 sq. ft. casino features almost 800 slot machines, and 13 table games that include Blackjack, Roulette, Craps, Ultimate Texas Holdem, Mississippi Stud and Three Card Poker and a live Poker Room. 

The hotel offers 205 rooms with 11 luxury suites; an Events Center, six food & Beverage venues (four restaurants and two bars), including a Buffet, Cafe, Sportsbook & Bar and two entertainment venues - a nightclub and an event center..

Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games and 3,800 hotel rooms. Upon completing the construction of a permanent casino facility in Chicago, Bally's will own and/or manage 15 casinos across 10 states. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana. Its shares trade on the New York Stock Exchange under the ticker symbol "BALY".