Photo of The Mining Exchange, Colorado Springs, CO

Guest Service Agent

The Mining Exchange

8 S. Nevada Avenue
Colorado Springs, CO 80903

128 Room Hotel
Managed By Practice Hospitality
Full-Time

Guest Service Agent

About The Opportunity

Practice Hospitality is seeking a hospitable and friendly Guest Service Agent to join the team at the Mining Exchange Hotel. 

About The Hotel

Mining Exchange Hotel was built in 1902 as a stock exchange for local mining companies, The Mining Exchange Hotel offers a one-of-a-kind experience in the heart of downtown Colorado Springs. Our elegant, yet casual public spaces, and guestrooms are all newly renovated.

Job Role

At Practice Hospitality, our Guest Service Agent ensures an efficient, informative and professional check in/out process so our guests can focus on enjoying all of the amenities the hotel has to offer. Many times as the first point of contact the Guest Service Agent helps create a positive first impression of our hotel.

Responsibilities:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Establishes credit by verifying credit cards or obtaining cash
  • Directs guests to room by showing location on hotel map
  • Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.

  • Provides concierge duties to guests by answering any inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel

  • Maintains records by entering room and guest account data

  • Collects revenue by entering services and charges, computing bills, obtaining payment

  • Makes hotel and other reservations by entering or telephoning requirements, checking availability, confirming requirements

  • Secures guest's valuables by processing lost and found to the housekeeping department

  • Confirms guest identity for registering guests

  • Maintains a safe working environment by verifying, reporting and acting in a safe manner

  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

Requirements

Basic Qualifications & Skills

  • High School Diploma (or equivalent education/experience)
  • Must be flexible regarding schedule, based on business demands
  • Previous experience demonstrating strong customer service
  • Successful completions of a criminal background check

Desired Qualifications & Skills

  • Ability to multi-task and prioritize a variety of tasks with minimal direction
  • Proven teamwork skills
  • Enthusiastic and energetic
  • Excellent communication skills

Physical Requirements

  • Ability to lift up to 30 lbs.
  • Able to sit and/or stand for long periods of time

Job Type: FLSA Designation: Full Time-Non-Exempt

Compensation: $17.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Cell phone reimbursement
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount on hotel stays
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off available 90 days after start date
  • Vision insurance
  • Hospital Indemnity insurance
  • Eligible to participate in the Employee Referral Bonus Program.

About The Company

Practice Hospitality manages hotels differently. A growing company with opportunities for advancement, we infuse hotels with style, spirit, and soul. We inspire, innovate and advocate. We deliver results and do well by our owners because we respect the individuality that we all bring to the table, the connectedness of our world and the impact we have on our community.

We are looking for someone who thinks big because, at Practice Hospitality, we value creativity, emotional intelligence, problem solving and innovation. This is an opportunity to be an integral part of a team that supports one another, is empowered, and holds themselves accountable. If you bring your A game every day and pursue excellence with tenacity, we want to invest in your professional and personal growth. But, more than anything, we are looking for good humans who care; about our guests, each other and making every moment together enriching, fulfilling and fun.

Posted January 20, 2025

The Mining Exchange

Let's Make Some History. Dig In.

Stately and evocative, the Mining Exchange is where artful dining and event spaces become a canvas for camaraderie within a community in renaissance. It’s a radiant hotel in Colorado Springs, reimagined for modern wanderers and everyday people with extraordinary taste.

Located in the heart of downtown Colorado Springs, our hotel is a storied sanctuary for modern adventurers. Find out who’s making an appearance at BLK MGK. Immerse yourself in the Spring’s music scene on Jazz Thursdays at Golden Hour, or have a cocktail before discovering your new favorite artist in The Vault’s historic stairwells. The Mining Exchange has always been a place for inspiring encounters.

Training we provide

Every journey begins with a first step. Maybe yours is focused on growing your career in hospitality – climbing the ladder to management, executive team, corporate or beyond. Maybe you want a stable, fulfilling role where you can thrive or, just maybe, you need a gig for now while you complete your education or audition for your big break. No matter where your path takes you, Practice Hospitality respects your journey and has customized our employee experience to support your goals and ambitions.

About the management team

At Practice Hospitality, we’re driven by a singular purpose: to create experiences travelers seek out and return to, time and time again. To us, that starts by being human – building an environment that balances emotional intelligence, tradition, ritual, and creativity. Because when that happens, hospitality comes alive – and results follow.

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