8 S. Nevada Avenue
Colorado Springs,
CO
80903
Guest Service Agent
About The Opportunity
Practice Hospitality is seeking a hospitable and friendly Guest Service Agent to join the team at the Mining Exchange Hotel.
About The Hotel
Mining Exchange Hotel was built in 1902 as a stock exchange for local mining companies, The Mining Exchange Hotel offers a one-of-a-kind experience in the heart of downtown Colorado Springs. Our elegant, yet casual public spaces, and guestrooms are all newly renovated.
Job Role
At Practice Hospitality, our Guest Service Agent ensures an efficient, informative and professional check in/out process so our guests can focus on enjoying all of the amenities the hotel has to offer. Many times as the first point of contact the Guest Service Agent helps create a positive first impression of our hotel.
Responsibilities:
Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
Provides concierge duties to guests by answering any inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel
Maintains records by entering room and guest account data
Collects revenue by entering services and charges, computing bills, obtaining payment
Makes hotel and other reservations by entering or telephoning requirements, checking availability, confirming requirements
Secures guest's valuables by processing lost and found to the housekeeping department
Confirms guest identity for registering guests
Maintains a safe working environment by verifying, reporting and acting in a safe manner
Requirements
Basic Qualifications & Skills
Desired Qualifications & Skills
Physical Requirements
Job Type: FLSA Designation: Full Time-Non-Exempt
Compensation: $17.00 per hour
Benefits:
About The Company
Practice Hospitality manages hotels differently. A growing company with opportunities for advancement, we infuse hotels with style, spirit, and soul. We inspire, innovate and advocate. We deliver results and do well by our owners because we respect the individuality that we all bring to the table, the connectedness of our world and the impact we have on our community.
We are looking for someone who thinks big because, at Practice Hospitality, we value creativity, emotional intelligence, problem solving and innovation. This is an opportunity to be an integral part of a team that supports one another, is empowered, and holds themselves accountable. If you bring your A game every day and pursue excellence with tenacity, we want to invest in your professional and personal growth. But, more than anything, we are looking for good humans who care; about our guests, each other and making every moment together enriching, fulfilling and fun.
Stately and evocative, the Mining Exchange is where artful dining and event spaces become a canvas for camaraderie within a community in renaissance. It’s a radiant hotel in Colorado Springs, reimagined for modern wanderers and everyday people with extraordinary taste.
Located in the heart of downtown Colorado Springs, our hotel is a storied sanctuary for modern adventurers. Find out who’s making an appearance at BLK MGK. Immerse yourself in the Spring’s music scene on Jazz Thursdays at Golden Hour, or have a cocktail before discovering your new favorite artist in The Vault’s historic stairwells. The Mining Exchange has always been a place for inspiring encounters.
Every journey begins with a first step. Maybe yours is focused on growing your career in hospitality – climbing the ladder to management, executive team, corporate or beyond. Maybe you want a stable, fulfilling role where you can thrive or, just maybe, you need a gig for now while you complete your education or audition for your big break. No matter where your path takes you, Practice Hospitality respects your journey and has customized our employee experience to support your goals and ambitions.
At Practice Hospitality, we’re driven by a singular purpose: to create experiences travelers seek out and return to, time and time again. To us, that starts by being human – building an environment that balances emotional intelligence, tradition, ritual, and creativity. Because when that happens, hospitality comes alive – and results follow.