Photo of Yaamava’ Resort & Casino at San Manuel, Highland, CA

VIBE Manager, Audio Visual

Yaamava’ Resort & Casino at San Manuel

777 San Manuel Boulevard
Highland, CA 92346

Casino & Hotel
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Full-Time

Reporting to the VP Entertainment & Event Center Operations, the Manager, VIBE, holds responsibility for the implementation and execution of the VIBE program within the Entertainment Department. Ensures that lights, sounds, video, scents, are continuously functioning in conjunction with the strategic initiatives of Yaamava’ Resort & Casino. Oversees the training and ongoing support for the management of VIBE initiatives while providing encouragement, setting high expectations, and demonstrating positive examples as necessary to ensure a fun, exciting and professional working environment for our team members and a pleasant and entertaining experience for our guests. Supports the property in all aspects of atmospheric experiences and culture while creating an exceptional climate of guest-oriented service, implementing brand amenity programs, and ensuring effective utilization of music across the property

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.    Manages day-to-day operations and first-line maintenance of RX Music, lighting, and activation programming systems. Supports by executing music playlists, video content, and lighting systems in alignment with property branding and guest expectations.2.    Directs the project management and strategic visioning for all VIBE A/V projects across the entirety of Yaamava’ Resort and Casino. Serves as project manager for all site audio/visual projects while collaborating with key stakeholders to plan, implement and complete all events in a timely manner and within the appropriate budget. Supports the strategic direction of the Entertainment department, including operating procedures, structure and efficiency in order to provide maximum value to Yaamava’ Resort and Casino.3.    Holds responsibility for the financial accounting and reconciliation process for all VIBE A/V related projects. Oversees the budget process and vendor bid process to ensure competitive pricing on all VIBE technology and equipment.  Manages the installation, troubleshooting and programming of A/V systems throughout the Casino.4.    Ensures operational areas meet or exceed brand standards by monitoring the performance and maintenance of VIBE initiatives, responding to guest feedback, and adjusting systems as necessary.5.    Serves as a liaison between the Senior Manager and VIBE team for reporting updates, resolving escalated issues, and ensuring alignment with department goals.6.     Ensures brand and business initiatives are implemented. Maintains confidentiality of guest, employee, and company information to support the integrity of the Yaamava’ brand.7.    Performs other duties as assigned to support the efficient operation of the department.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

 EDUCATION, EXPERIENCE AND QUALIFICATIONS

  • Bachelor’s degree in Hospitality, Entertainment, Engineering, Music Theory or related field required.
  • Minimum three (3) years of experience in the customer service, music and/or entertainment industry is required.
  • Minimum three (3) years of experience in a related field, including audio/visual systems, lighting, or entertainment programming preferred.
  • Minimum three (3) years of supervisory experience required.
  • Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

  • Must possess strong leadership and team-building skills.
  • Experience managing small to large audio-visual projects within a hotel, event center, convention hall, or casino environment strongly preferred.
  • Ability to lead and inspire a team while maintaining high performance standards.
  • Advanced technical aptitude in audio visual technology, computers and networking.
  • Requires comprehensive knowledge of network hardware and software.
  • Strong verbal and written communication skills to ensure that a non-technical end user and/or senior executive can understand.
  • Must possess intermediate proficiency in Microsoft Outlook, Word, Excel and Power Point.
  • Must possess the ability to resolve conflicts in a customer focused, professional manner.
  • Must be capable of multitasking in a high-volume setting; flexible, agile, and fast learner.
  • Prior experience with RX Music Platform
  • Prior experience designing or commissioning large entertainment facility.
  • Must possess a comprehensive understanding of entertainment technology: audio / video / lighting
  • Prior experience within the gaming industry strongly preferred.

REQUIRED LICENSES, CERTIFICATIONS AND REGISTRATIONS

  • At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
  • Select One of the Following:
    • ☒ Authorized Driver: Role requires operation or driving of Tribe-owned vehicles or driving patron vehicles. A valid driver’s license with an acceptable driving record as determined by the insurance carrier is required.
    • ☐ Driving Responsibilities: Role requires regular commuting between locations. A valid driver's license and vehicle insurance with minimum liability limits is required. Role will not operate or drive Tribe-owned vehicles or patron vehicles.
    • ☐ No Driving Responsibilities: Role does not require a driver’s license or insurance.

San Manuel will make reasonable accommodations in compliance with applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

Posted February 4, 2025

Yaamava’ Resort & Casino at San Manuel

Yaamava’ Resort & Casino at San Manuel is located just 60 minutes from downtown Los Angeles in the city of Highland, CA. It is one of the largest casinos on the West Coast, with 7,000 slot machines, 150 table games, and five high-limit rooms. We are one of the top 10 largest casino resorts in the US.

Guests enjoy sweeping views of the San Bernardino Mountains, live entertainment, and a full array of dining options, which include The Pines Modern Steakhouse, Hong Bao Kitchen, Serrano Vista Cafe, Rock & Brews, Chingon Kitchen, Big Mo’ Cafe, and 11 bars and lounges.

The Serrano Spa earned a Forbes Travel Guide Five-Star award, and The Pines Modern Steakhouse and Yaamava’ Resorteach earned a Forbes Travel Guide Four-Star award, with all three being the first in the Inland Empire to receive such designation. Yaamava' Resort and Casino at San Manuel also received two 2023 AAA Four Diamonds ratings for the new hotel and The Pines Modern Steakhouse.

Our hotel features a 17-story tower with 432 guest rooms & suites. Guests relax in an elevated pool with a bar and private cabanas, the lavish full-service Serrano spa and salon, a health and fitness center, a full array of dining options, multiple bars and lounges, and luxe retail shops.

Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry.

At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be.

Click here to see why you’ll want to work on our Team

Our benefits focus on five key areas of wellness - financial, emotional, physical, social, and occupational - because we know it takes more than a salary to thrive. The benefits under each category include everything from retirement, insurance and dental benefits to emotional wellness programs, home repair services, and much more. 

Our employees have the option to select the benefits that best support their lives and their wellness.