Photo of Southland Casino Hotel, West Memphis, AR

Engagement and Development Manager

Southland Casino Hotel

1550 N. Ingram Blvd.
West Memphis, AR 72301

Casino & Hotel
Managed By Delaware North
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Compensation: $49,500 to $66,800 per year, Full-Time

The opportunity

Delaware North Gaming is hiring a full-time Engagement and Development Manager to join our team at Southland Casino in West Memphis, AR. As an Engagement and Development Manager, you will be responsible for implementing new hire orientation and training for compliance and property on-boarding. If you are looking for a role offering teamwork, excitement, and career growth, apply now.

Pay

Minimum – Anticipated Maximum Base Salary: $49,500 – $66,800 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/>https://careers.delawarenorth.com/benefits/

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What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer: 

  • Medical, dental, and vision insurance
  • 401(k) with up to 4% company match 
  • Annual performance bonus based on level, as well as individual, company, and location performance
  • Paid vacation days and holidays
  • Paid parental bonding leave
  • Tuition and/or professional certification reimbursement
  • Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

  • Conduct new hire orientations including compliance, house rules, and service standards while ensuring a positive experience for new hires
  • Work with departmental leads to develop new hire departmental onboarding
  • Coordinate new hire follow-ups at regular intervals to ensure smooth onboarding of new hires
  • Coach managers and team members as needed to address service standards based on survey results
  • Develop, implement, and track rewards and recognition programs to meet company standards and inspire team members and managers

More about you

  • Minimum of 3 years of in-person training, working with large diverse groups
  • Familiarity with training software and ability to consider the relative costs and benefits of training programs
  • Ability to identify the strengths and weakness of alternative solutions, conclusions, or approaches to problems, and be able to persuade others to change their minds or behavior
  • Knowledge of principals and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
  • Ability to disseminate reports, using analytics to recognize gaps in training and areas to emphasize

Shift details

Monday to Friday

Posted May 7, 2025

Southland Casino Hotel

Who we are

Southland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sportsbook. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

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