Director of Hotel Operations

WHY BALLY'S?

Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence. Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A., a global lottery management and services business.

With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally’s also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

THE ROLE

The Director functions as the strategic business leader of the property’s Hotel operations including Environmental Services, Spa, Sales, and Valet/Bell. Position oversees the development and implementation of departmental strategies and ensures compliance with the Company’s operating procedures. The position ensures employee and guest satisfaction and focuses on growing revenues and maximizing the financial performance of the department

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Effectively work with all direct reports and other departments to manage daily operations and special events. Coordinate the utilization of all venues in area of responsibility.
• Prepare necessary data for the budget in area of responsibility; project annual costs, revenue and monitor actual financial results for Hotel departments; take corrective action where necessary to help ensure that financial goals are met.
• Ensures cost control of product and inventory through monitoring stock and ensuring property and efficient utilization  throughout areas of responsibility and within established procedures and policies.
• Ensures property maintenance, physical plant appearance and health sanitation requirements are met and in compliance with regulatory and company standards.  Ensures that cleanliness and physical appearance of the property provide a superior guest experience.  Responsible for assuring the highest quality guest experience by promoting the Purpose and Values model throughout all areas of responsibility.  Handles and resolves guest complaints and concerns.
• Oversees operation of designated direct reports and venues to include adequate/efficient staffing. Oversee the scheduling and payroll for all direct reports and employees who report to them.
• Direct and coordinate company sales functions, including projecting and setting sales goals for staff. Analyze and evaluate the effectiveness of sales, methods, costs, and revenue. 
• Performs other related duties as assigned by the General Manager.

SUPERVISORY RESPONSIBILITIES  

Responsible for the overall direction of the Hotel Departments. Responsibilities include hiring and training direct reports members; planning, assigning and delegating work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS  

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.
• Regular attendance for scheduled work is required.

EDUCATION and/or EXPERIENCE

• Bachelor’s degree preferred. Five to ten years of progressive management experience in Hotel operations or equivalent combination of education and experience. Experience in a major hotel and/or casino preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

• Must register and maintain registration as a gaming employee in the State of Nevada pursuant to NRS 463.335.

LANGUAGE SKILLS

• Must be able to effectively communicate verbally and in writing in English to guests and other employees. Ability to articulate effective correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, and employees.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to work with weight measurements, volume and distance.

COMPUTER SKILLS

• Must be able to use Microsoft Office products or any other Information Tech platform associated with the job duties. 

REASONING ABILITY 

• Planning, writing, discriminating colors, concentrating amid distractions, remembering details, working rapidly, reading, directing others, using arithmetic, working at various tempos, remembering names and faces, examining and observing details, and making decisions.

PHYSICAL DEMANDS  

• Standing, walking, sitting, reaching, bending/stooping, kneeling, carrying, observing, lifting 25 lbs, hearing and observing.

What’s in it for you:

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts

TARGET SALARY

• $110,000 Annual Salary 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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