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Operations Trainee

posted June 24, 2019

Hilton Shanghai
Shanghai, Shanghai, China
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432451 l

About This Job

Description

An Operations Trainee with Hilton Hotels and Resorts is responsible for welcoming guests and working across several areas of FO/F&B during your placement to deliver an excellent Guest and Member experience while managing guest queries.

What will it be like to work for this Hilton Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.

If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.

What will I be doing?


As an Operations Trainee, you are responsible for welcoming guests and working across several areas of FO/F&B your placement to deliver an excellent Guest and Member experience. An Operations Trainee would also be required to manage guest queries. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Able to work in all areas of FO/F&B.

  • Welcome guests in a polite and friendly manner

  • Take and deliver customer orders, consistently demonstrating high levels of customer service

  • Prepare set ups for tables and/or rooms

  • Follow cash handling procedures

  • Manage guest queries in a timely and efficient manner

  • Up-sell with latest departmental incentives

  • Ensure compliance of brand standards

  • Strive to achieve departmental targets

  • Ensure cleanliness of work areas

  • Comply with hotel security, fire regulations and all health and safety legislation

  • Comply with local licensing laws

  • Be environmentally aware

  • Assist other departments wherever necessary and maintain good working relationships


Requirements



What are we looking for?


An Operations Trainee serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Positive attitude

  • Good communication skills

  • Commitment to delivering high levels of customer service

  • Excellent grooming standards

  • Flexibility to respond to a range of different work situations

  • Ability to work on your own or in teams


It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous FO/F&B and/or industry experience

  • Experience with cash handling

  • Knowledge of Operations


What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Learn more now about Hilton Hotels & Resorts --- the global leader of hospitality.

More than 500 locations and nearly 200,000 rooms across six continents
Innovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest ooms
Flagship brand of Hilton Worldwide with properties in more than 77 countries
More than 70 world-class resorts and more nearly 200 full-service spas
Harris Poll EquiTrend®, Brand of the Year - Full Service Hotel for 2010 and 2011
Number one global brand awareness in the hospitality industry



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About This Employer

Hilton Shanghai

No. 250 Hua Shan Road
Shanghai, Shanghai 200040
China

86-21-62480000

714 Room Hotel

www3.hilton.com

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At A Glance

The Hilton Shanghai hotel towers impressively above the city's former French Concession and is located in the heart of Shanghai's business and entertainment districts. Within walking distance of Shanghai's exclusive shopping streets, Nanjing Xi Lu and Huaihai Lu, this prestigious Shanghai hotel is close to Shanghai attractions such as Jing'an Temple and Jing'an Park. Pudong International Airport is a 50-minute drive away and Hongqiao Airport is only 20 minutes from the hotel.

Hold your next conference in one of the 18 meeting rooms. Choose the elegant Grand Ballroom or newly renovated Top of the Hilton venues on the 40th floor. All contemporary Hilton Shanghai hotel Guest Rooms offer a spacious work area, wireless internet access and large windows offering views of the city. Choose an Executive Room for access to the 38th floor Executive Lounge. After a busy day, relax in the spa, enjoy a game of squash or work out in fitness center at the Hilton Shanghai hotel. Choose from one of the hotel's eight restaurants and bars and dine on fresh seafood at People on Water, the Ningbonese Chinese cuisine restaurant and enjoy views of the impressive Shanghai skyline from the level 39 Penthouse Bar.