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Guest Services Agent

posted August 8, 2019

Candlewood Suites Rogers/Bentonville
Rogers, AR
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Candlewood Suites in Rogers is looking for a motivated individual with a positive attitude and passion for Guest Service to join our Team!
794856 l

About This Job

Job overview

Accommodates guests of hotel by providing Excellent Service and care on a daily basis. Position requires that the individual work a combination of 7a.m-3p.m. shifts and 3p.m.-11p.m. shifts throughout the week. Full-time applicants preferred, but will consider part-time applicants.

What you will be doing

  • Positive attitude and focus on providing Excellent Guest Experience at all times.
  • Greets, registers, and assigns rooms to guests. Issues room key.
  • Date stamps, sorts, and racks incoming mail and messages.
  • Transmits and receives telephone messages.
  • Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
  • Keeps records of room availability and guests' accounts.
  • Computes bill, collects payment, and makes change for guests.
  • Makes and confirms reservations.
  • Posts charges such as room and food.
  • Deposits guests' valuables in hotel safe or safe deposit box.
  • Uses suggestive selling skills and company sales programs to maximize revenue and occupancy levels.
  • Complies with all necessary reporting procedures in documenting customer requests.
  • Handles accounting of money, receipts, guest accounts and credit through operation of the FD computer system and completion of reports required to ensure company funds are secure.
  • Proper uniform and name tag worn at all times.

Compensation: $10.00+ per hour

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About This Employer

Candlewood Suites Rogers/Bentonville

4601 West Rozell
Rogers, AR 72757

(479) 636-2783

130 Room All Suite

www.ihg.com

Our Hotel

Welcome to the Candlewood Suites Rogers/Bentonville, winner of the 2016 Certificate of Excellence by TripAdvisor! We are situated off I-49 at exit 85 and located within a couple of miles of the Bentonville Walmart Home Office and Vendor Offices as well as within walking distance of 20 Restaurants and Shopping. Our All-Suite property has Complimentary Wi-Fi throughout the hotel and guest suites with fully stocked kitchens, upgraded bedding and a large workspace for your business needs. The meeting room (1200sq.) is ideal for meetings up to 80 people and our Business Center is open 24/7.

From our property, travelers enjoy a short commute to company headquarters and offices with Walmart, Tyson, JB Hunt, Cognizant, IBM, InfoSys, TATA Consultancy, UST Global, and AT&T. The NW Arkansas Regional Airport (XNA) is located just 13 miles from Candlewood Suites and we are located within minutes of attractions such as the Pinnacle Hills Promenade, Walmart Visitor Center, Crystal Bridges Museum of American Art, Daisy BB Gun Museum, & events like the Walmart Shareholders Convention, Poultry Festival, LPGA Tour, War Eagle Craft Fairs, Razorback Football Games, and Bikes Blues & BBQ.

At the Candlewood Suites Rogers/Bentonville, guests enjoy all the comforts of home including: Complimentary Laundry Facilities, Extensive Fitness Center, Heated Indoor Pool, our Lending Locker and the Candlewood Cupboard, which offers groceries and snacks 24/7.

 

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