posted February 14, 2018Kalahari Resort & Conventions - Wisconsin
JOB SUMMARY The Supervisor is responsible for ensuring rooms are maintained to set standards of cleanliness and are ready in a timely manner for guest accommodations.
EDUCATION REQUIREMENTS: High School diploma required. One-year progressive housekeeping supervisory/management preferred. College courses in related field helpful.
LICENSE/PERMITS REQUIRED: None required.
REQUIRED SKILLS: Must be able to read, write and speak English. Bi-lingual skills are helpful but not required. Must have excellent communication skills, good customer relation skills and have great attention to detail.
KNOWLEDGE OF COMPUTER HARDWARE OR SOFTWARE: None
PREVIOUS EXPERIENCE REQUIRED: Experience with properties (Hotels and Resorts) in excess of 500 rooms. Previous supervisory responsibility preferred.
PHYSICAL REQUIREMENTS: Medium work - Exerting up to 50 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull, or move objects. Flexible and long hours sometimes required including weekends and holidays. Ability to stand during entire shift.
MENTAL REQUIREMENTS: Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high-pressure situations. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must be effective at listening to, understanding, and clarifying the issues raised by Associates, Supervisors, Department Heads, Senior Management, and guests. Must be able to adapt to a broad range of customer interactions, inquiries, and complaints. Must be able to work with and understand financial information and data, and basic arithmetic functions. Ability to be a clear thinker, analyze and resolve problems exercising good judgment. Make independent decisions while maintaining strong ethical standards consistent with company policy, rules and the ability to maintain confidential information.
ESSENTIAL DUTIES & FUNCTIONS Monitor and evaluate room attendant work performance on an on-going basis; praises and disciplines staff as appropriate. Attends department meetings and communicates with staff. Assist with training of room attendants. Resolve guest complaints that will encourage repeat visits to the resort. Use proper two-way radio etiquette when communicating with all associates. Handle "Lost and Found" items according to Resort standards. Provide routine inspections of all guest rooms/suites and public areas to ensure everything is clean and in good repair. Maintain a professional working relationship and promote open lines of communication with managers, associates and other departments. Ensure implementation of all Kalahari policies and resorts rules. Understand housekeeping terms, chemical and hazardous material handling, and sanitation/cleanliness standards. Monitor and assist with deep cleaning projects and/or assist housekeeping staff during unanticipated rush periods. Assist with VIP rooms when needed to ensure that cleanliness meets Resorts standards. Monitor fixtures, furniture, supplies and general appearance of all areas to ensure that all is up to Resort standards. Document all incidents and accident reports in accordance with Resort policy. Prepare and review daily housekeeping reports when needed. Ensure at the end of the shift, all keys and assignment sheets are completed and accounted for. Monitor the closing of the floors at the end of the day, ensuring the Room Attendants' carts are clean and restocked. Monitor floor room attendant records for daily assignments to be completed, signed off and turned into the Housekeeping Office daily. Monitor the cleanliness and orderliness of room attendants' carts, linen closets, control closets, stairways and landings. Report on progress of all out-of-order rooms under the Housekeeping department's supervision to the guest. Report maintenance issues to Maintenance Techs, Housekeeping Manager, and/or Director of Housekeeping. Assist with training programs, safety, and infection-control programs. Inspect equipment for damage and perform minor repairs as appropriate. Maintain all work areas and ensure Housekeeping equipment is free of safety violations. Report any hazardous conditions or broken equipment immediately to the proper personnel. Understand all duties of Room Attendants, Housepersons, and assist when needed. Work with Front Office to monitor out-of order, out-of service, discrepant and show rooms. Participate in Daily Promise meetings and trainings as required by management. Perform other duties as requested from management. Comply at all times with Kalahari standards and regulations to encourage safe and efficient hotel operations.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Who We Are
As a growing all-under-one-roof premium destination resort brand that focuses on being the industry leader in play, stay, eat and meet; everything we say and do at Kalahari Resorts & Conventions stems from our love of family and our goal of creating an oasis for spending time with those you care about most. Being family-owned, there is a conscious thought in developing multigenerational adventures that are unique. Being authentically-African themed, with the influence of Ubuntu (Swahili for togetherness) always top of mind, each year the ownership returns to the continent to source art and inspiration for each property.
We promise to deliver products and services beyond expectations.
We understand recruiting as a mission, with the individual as the most important element in the process. In mirroring the spirit of the brand, we promise authenticity, curiosity, honesty, timeliness, and follow-through. Whether a current opening exists or not, relationship building is critical to the success of our company.
Kalahari Resorts & Conventions is a team of enthusiastically-empowered and loyal hospitality experts with the combined passion of flawlessly executing the creation of family time and world class conventions.
Many of our associates have been given the tools to be a success and have built careers. Sixty-one percent of our leadership team has been promoted into their roles. As an employer-of-choice, we’ve held on to A-players that seek responsibility and want to learn.
Each day, from intern to executive, we’re empowered to push the boundaries of hospitality through positively affecting the guest experience in a for-profit environment. Questioning prior policy and strategy is routine, and each associate is required to not only be attentive to detail, but to dream and be curious about what could be.
Synergy, collaboration and the willingness to take risk is at the heart of our culture. We must continually embrace change, while remembering that welcoming each guest is what brought our brand to the forefront.