posted November 16, 2017Kalahari Resort & Conventions - Pocono Mountains
JOB SUMMARY The First Aid Responder is responsible for the safety of guests/associates in all pools, hot tubs, slides, attractions, and interactive features in the indoor and outdoor waterpark areas as well as other resort areas while on duty; applying life-saving skills and first aid to any guest/associate who is in need.
Public transportation to Kalahari is available through the Monroe County Transit Authority (MCTA) by way of the Silver Route.
EDUCATION REQUIREMENTS: High School Graduate or GED required.
LICENSE/PERMITS REQUIRED: Current PA State or National Registry EMT or higher & Current CPR for Professional Rescuers with Automated External Defibrillator (AED) certifications.
REQUIRED SKILLS: Good verbal communication and interpersonal skills are a must. Excellent written communication and organizational skills are also required. Ability to present information in one-on-one; and small group situations to customers, clients, other associates, and corporate executives of the Resort is a must. Must be able to communicate, read and write English effectively. Bi-lingual skills are preferred, but not required.
KNOWLEDGE OF COMPUTER HARDWARE OR SOFTWARE: MS Word and Excel skills are required.
PREVIOUS EXPERIENCE REQUIRED:
Experience as an EMT for either an ambulance company or a private/recreational entity (resort, waterpark, event staff, etc) is required. Lifeguard certification is a plus but is not required.
Must be able to act professionally under pressure, be assertive, and a team player.
Must be able to frequently communicate and develop rapport with guests and associates.
Must be able to work in a stationary position for long periods of time (up to 8 hours). Must be able to frequently work in outdoor, hot/humid weather conditions as well as indoor, warm/humid environments. Must be able to use hands to handle or feel; reach with hands and arms; and talk, hear, and see. Must be able to occasionally swim, climb, balance, stoop, kneel, crouch, or crawl. Must be physically fit and able to occasionally lift, push, pull up to 50 pounds of force, and/or frequently move up to 10 pounds of force, or constantly to lift, carry, push, pull or otherwise move objects. The noise level in the work environment is usually moderate. Special vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus. Must be able to work and be flexible with all shifts; weekends, and holidays.
Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must be effective in handling problems in stressful, high-pressure situations, including anticipating, preventing, identifying, and solving problems as necessary. Must be effective at listening to, understanding, and clarifying the issues raised by Associates, Supervisors, Department Heads, Senior Management, and guests. Ability to critically think, analyze, and resolve problems exercising good judgment. Ability to make independent decisions while maintaining strong ethical standards consistent with company policy and rules.
Ability to maintain confidential information. Ability to effectively deal with internal and external guests/associates, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
Must be able to collect accurate information and resolve conflicts. Must be able to thrive in a fast-paced, energetic environment that is constantly changing based on room occupancy, group and local business.
ESSENTIAL DUTIES & FUNCTIONS:
Understand all policies, procedures, standards, specifications, safety guidelines and training programs for all waterpark venues. Quickly apply life-saving skills and first aid to any guest/associate who are in need. Maintain the high standards set forth by Kalahari safety procedures through leading by example and supporting all staff members. Ensure that all guests feel welcome and safe and are given responsive, friendly, and courteous service at all times. Fully understand and comply with all Federal, State, County, and Municipal regulations that pertain to health, safety, and labor requirements of waterpark outlets/venues, associates, and guests. Participate in Daily Promise shift meetings and when needed assist with in-service meetings. Make sure all incident reports are filled out properly and that all guest injuries are checked on with the proper Kalahari protocol. Do follow up checks with any injured guest. Stock all first aid kits throughout the resort. Work all schedules set forth, no changes can be made without first being approved by the Waterpark Manager or scheduling supervisor. When an emergency requires calling 911, follow the Emergency Action Plan, which includes the contacting of the Manager-on-Duty and the Waterpark Manager or Assistant Waterpark Manager. All emergency equipment should be tested and documented prior to each shift. Equipment should also be open, organized and ready for use. Check entire resort frequently for a clean and safe environment. When applicable, ensure that the infectious debris is removed appropriately. Periodically check in with supervisory staff. Assist with daily startup and closure procedures of water park attractions (indoor and outdoor) including trash removal, towel collection, organizing and tidying equipment/tubes, and lost and found, and park cleanliness. Assist with guest complaints and problems as well as advise supervisors/managers when needed. Keep daily incident logs up to date. Report all incidents and accidents to the Waterpark Manager-on-Duty.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
The latest and greatest of Kalahari's family of authentically African themed waterpark resorts and convention centers is now open - Kalahari Resorts & Conventions, in Pocono Mountains, Pennsylvania!
Experience the 100,000 sq. ft. Indoor Waterparkfeaturing a retractable roof, stand-up surfing or body boarding on the FlowRider, the twists and turns of the Anaconda and Swahili Swirl waterslides, relaxing lazy river and indoor/outdoor family hot tub, tons of activities for the little ones and much, much more!
Settle into one of our 457 beautifully appointed guest Rooms & Suites, take in one of our many incredible Dining options, enjoy the fast-paced action in the Family Entertainment Center, or rejuvenate at Spa Kalahari and Salon.
The Convention Center at Kalahari features 65,000 sq. ft. of flexible meeting space for events both large and small, along with award-winning catering and state-of-the-art technology to make your next event unforgettable.
We promise to deliver products and services beyond expectations.
We understand recruiting as a mission, with the individual as the most important element in the process. In mirroring the spirit of the brand, we promise authenticity, curiosity, honesty, timeliness, and follow-through. Whether a current opening exists or not, relationship building is critical to the success of our company.
Kalahari Resorts & Conventions is a team of enthusiastically-empowered and loyal hospitality experts with the combined passion of flawlessly executing the creation of family time and world class conventions.
Many of our associates have been given the tools to be a success and have built careers. Sixty-one percent of our leadership team has been promoted into their roles. As an employer-of-choice, we’ve held on to A-players that seek responsibility and want to learn.
Each day, from intern to executive, we’re empowered to push the boundaries of hospitality through positively affecting the guest experience in a for-profit environment. Questioning prior policy and strategy is routine, and each associate is required to not only be attentive to detail, but to dream and be curious about what could be.
Synergy, collaboration and the willingness to take risk is at the heart of our culture. We must continually embrace change, while remembering that welcoming each guest is what brought our brand to the forefront.