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General Manager

posted September 10, 2018

Country Inn & Suites West Bend
West Bend, WI
Are you a born leader with previous hotel experience? If you are, we want to meet you!
540786 l

About This Job

Job Summary

Oversees all aspects of the hotel operations, including

  • guest relations
  • front desk
  • housekeeping
  • maintenance
  • finances
  • teambuilding, and staff development

Responsible for all phases of hotel management, including sales and marketing, human resources, food and beverage, engineering and budgeting/forecasting. Empowers associates to provide superior customer care to guests, associates and other visitors.

Essential Duties and Responsibilities

  • Recruit, select, train, and manage employees to deliver superior guest services and quality products that will lead to maximizing revenue and profitability goals
  • Create and maintain customer-driven operations, empowering hotel staff to excel in superior customer care
  • Create new programs in response to market conditions and revenue opportunities
  • Coordinate internal training and development programs
  • Maintain a high personal visibility throughout the property and throughout the community
  • Ensure hotel is in compliance with federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Bachelor’s degree in Hotel/Restaurant Management or Business or equivalent combination of education and experience.
  • Prior hotel experience required.


  • Work with a small company, directly with ownership
  • Discounted and free hotel stays
  • Flexible schedule
  • Paid time off
  • Free parking
  • Working with a great group of people!

About This Employer

Country Inn & Suites West Bend

2000 Gateway Court
West Bend, WI 53095

(262) 334-9400

58 Room Hotel

Our Hotel

Cruise off Highway 45 and into comfort at the Country Inn & Suites By Carlson®, West Bend, WI. Experience a warm welcome with free cookies and fresh fruit at check-in, and then head to the indoor pool and hot tub to relax. Whether you are here on a business trip or a family vacation, our accommodations place you close to restaurants, shops and attractions like Sunburst Ski Area and Kettle Hills Golf Course. Hike or fish at Kettle Moraine State Forest, just 10 minutes away, or travel about 30 miles into downtown Milwaukee to watch the Brewers play.

  • Complimentary, Hot Be Our Guest Breakfast 
  • Free High-Speed Internet Access 
  • Business Center 
  • Free Passes to Off-Site Fitness Center 
  • Indoor Pool and Whirlpool Tub 
  • Read It & Return Lending LibrarySM