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Bell Man 行李员

posted September 23, 2019

Hilton Wuhan Optics Valley
Wuhan, Huashan Eco City East Lake High Tech Dev Zone, China
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449995 l

About This Job

Description

A Bell Manwith Hilton Hotels and Resorts provides consistently-delivered exceptional customer service to Guests, especially as service affects laundry and the transferring and storing of luggage.

What will it be like to work for this Hilton Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.

If you understand the importance of upholding a brandメs reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because itメs with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.

What will I be doing?


What will I be doing?


As a Bell Man, you will provide consistently-delivered exceptional customer service to Guests, especially as service affects laundry and the transferring and storing of luggage. The Bell Man interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Ensure laundry support is provided when required, complete with all wash cycles, folding and storage

  • Offer consistent, high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive service

  • Ensure that individual customers and Groups receive fast, efficient and friendly service

  • Ensure that either the Head Porter or Concierge Supervisor on duty are kept fully aware of any relevant feedback from either the customers or other departments

  • Ensure messages and faxes are regularly delivered throughout the day

  • Assist with room moves and luggage deliveries and man the Front Door, following all standard operating procedures

  • Ensure the effective handling and storing of long-term and short-term luggage for arriving/departing Guests and clients

  • maintain public areas and all equipment in immaculate condition

  • Communicate with Security regarding any unattended luggage

  • Greet all guests in public areas and rooms in a warm manner


Requirements



What are we looking for?


Bell Man serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Positive attitude and communication skills

  • Ability to work flexible hours

  • Ability to work under pressure

  • Ability to work on own and as part of a team

  • Commitment to respond to Guest requests and deliver high levels of service

  • Excellent grooming standards


It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in similar role

  • Previous experience working within a hotel



What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Learn more now about Hilton Hotels & Resorts --- the global leader of hospitality.
  • More than 500 locations and nearly 200,000 rooms across six continents
  • Innovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guestrooms
  • Flagship brand of Hilton Worldwide with properties in more than 77 countries
  • More than 70 world-class resorts and more nearly 200 full-service spas
  • Harris Poll EquiTrendᆴ, Brand of the Year - Full Service Hotel for 2010 and 2011
  • Number one global brand awareness in the hospitality industry


EOE/AA/Disabled/Veterans

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About This Employer

Hilton Wuhan Optics Valley

9 Chunhe Road
Wuhan, Huashan Eco City East Lake High Tech Dev Zone 430076
China

+86-27-59338888

520 Room Hotel

www3.hilton.com

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At A Glance

Surrounded by elegant landscaped gardens and lush greenery, the beautiful, resort-style Hilton Wuhan Optics Valley is set on the southeast edge of the Yanxi Lake, in the Optics Valley of China and offers easy access to highways, high-speed trains and links to the city. The Optics Valley (Guanggu) Central Business District is only a 25-minute drive from the hotel. Visit popular attractions including the scenic East Lake, Yellow Crane Tower and the Hubei Provincial Museum.

All of the spacious guest rooms at this Wuhan hotel feature a private balcony and beautiful views over the lake or swimming pools. Enjoy modern amenities including a large work desk, WiFi, a Serenity Bed, an LCD TV and an elegant bathroom with luxury toiletries. Upgrade to an executive room or suite for additional space and access to the Executive Lounge with complimentary breakfast. Hold an event at this hotel in Wuhan Optics Valley, with a wealth of MICE facilities, including 22 meeting areas, a pillarless grand ballroom, a business center and modern A/V equipment. Dine in one of the hotel’s six inviting bars and restaurants, offering a variety of cuisines. Work out in the 24-hour fitness center, keep active on the tennis and basketball courts, swim in the hotel’s indoor and outdoor pools or indulge in a luxury Spa treatment. Other leisure facilities include walking trails, golf simulators, mahjong rooms and indoor and outdoor children’s play areas.