posted September 23, 2019Hilton Wuhan Optics Valley
A Bell Manwith Hilton Hotels and Resorts provides consistently-delivered exceptional customer service to Guests, especially as service affects laundry and the transferring and storing of luggage.
What will it be like to work for this Hilton Brand?
One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.
If you understand the importance of upholding a brandﾒs reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because itﾒs with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.
What will I be doing?
What will I be doing?
As a Bell Man, you will provide consistently-delivered exceptional customer service to Guests, especially as service affects laundry and the transferring and storing of luggage. The Bell Man interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Ensure laundry support is provided when required, complete with all wash cycles, folding and storage
Offer consistent, high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive service
Ensure that individual customers and Groups receive fast, efficient and friendly service
Ensure that either the Head Porter or Concierge Supervisor on duty are kept fully aware of any relevant feedback from either the customers or other departments
Ensure messages and faxes are regularly delivered throughout the day
Assist with room moves and luggage deliveries and man the Front Door, following all standard operating procedures
Ensure the effective handling and storing of long-term and short-term luggage for arriving/departing Guests and clients
maintain public areas and all equipment in immaculate condition
Communicate with Security regarding any unattended luggage
Greet all guests in public areas and rooms in a warm manner
What are we looking for?
Bell Man serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Positive attitude and communication skills
Ability to work flexible hours
Ability to work under pressure
Ability to work on own and as part of a team
Commitment to respond to Guest requests and deliver high levels of service
Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in similar role
Previous experience working within a hotel
Surrounded by elegant landscaped gardens and lush greenery, the beautiful, resort-style Hilton Wuhan Optics Valley is set on the southeast edge of the Yanxi Lake, in the Optics Valley of China and offers easy access to highways, high-speed trains and links to the city. The Optics Valley (Guanggu) Central Business District is only a 25-minute drive from the hotel. Visit popular attractions including the scenic East Lake, Yellow Crane Tower and the Hubei Provincial Museum.
All of the spacious guest rooms at this Wuhan hotel feature a private balcony and beautiful views over the lake or swimming pools. Enjoy modern amenities including a large work desk, WiFi, a Serenity Bed, an LCD TV and an elegant bathroom with luxury toiletries. Upgrade to an executive room or suite for additional space and access to the Executive Lounge with complimentary breakfast. Hold an event at this hotel in Wuhan Optics Valley, with a wealth of MICE facilities, including 22 meeting areas, a pillarless grand ballroom, a business center and modern A/V equipment. Dine in one of the hotel’s six inviting bars and restaurants, offering a variety of cuisines. Work out in the 24-hour fitness center, keep active on the tennis and basketball courts, swim in the hotel’s indoor and outdoor pools or indulge in a luxury Spa treatment. Other leisure facilities include walking trails, golf simulators, mahjong rooms and indoor and outdoor children’s play areas.