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Food and Beverage Attendant 餐饮部服务员

posted October 16, 2019

Waldorf Astoria Beijing
Beijing, Dongcheng, China
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444580 l

About This Job

Description

A Food and Beverage Attendant with Waldorf Astoria Hotels & Resorts affects every Guest experience with ours restaurants, bars, room service, banquets, and in-hotel cafes. We always deliver an experience that will exceed our Guests’ food, beverage, and culinary expectations.

What will it be like to work for this Hilton Brand?

In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience.

If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts. Because it’s with Waldorf Astoria Hotels & Resorts where we promise our Guests a single rich, experience at every extraordinary place they visit.

What will I be doing?

As a Food and Beverage Attendant, you will be responsible for upholding the highest quality standards for the food and beverage (F&B) operations inside of our restaurants, bars, banquets facilities, in-hotel cafes, and to fulfill room service requests. You will work with your Team Members to deliver a high quality service experience that exceeds customer expectations through the following tasks:

  • Receive orders and serve customer requests completely in a timely manner, including but not limited to serving as a barista or cocktail attendant/bartender, if required.
  • Understand menu content, any menu changes, and promotional activities.
  • Keep your service area clean, tidy, and well-prepared.
  • Efficiently manage the proper settlement of all customer accounts.
  • Answer Guest queries in a polite and helpful manner.



Requirements



What are we looking for?

• Food and Beverage Attendants serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Friendly, positive, energetic disposition •
  • Committed to delivering exceptional guest service •
  • Motivated to learn new skills and techniques •
  • Smart and tidy, in appearance •
  • Positive and willing to participate on a team and work with a winning attitude •
  • Excellent communication skills in the local language •
  • Flexible, reliable, and responsive to a range of work situations •
  • Prepared to manage a variety of customer types, inquiries, and complaints •
  • Knowledge of alcoholic beverages and mixing of drinks •
  • Previous food hygiene experience •
  • Electronic ordering systems experience •
  • Cash handling experience




What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Learn more now about Waldorf Astoria Hotels & Resorts --- offering the opportunity to visit extraordinary places with one singular experience.

Numerous landmark hotels around the world
More hotels in construction
Offering world-class spas
Gorgeous golfing destinations


EOE/AA/Disabled/Veterans

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About This Employer

Waldorf Astoria Beijing

5-15 Jinyu Hutong
Beijing, Dongcheng 100000
China

+86-010-85208989

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About Us

Rich Chinese tradition and modern affluence flawlessly combine at Waldorf Astoria Beijing. This distinctive hotel is in the heart of the Wangfujing area near popular shopping, dining and nightlife attractions.

Oriental charm meets contemporary luxury at Waldorf Astoria Beijing. From the sleek and stylish lobby to the opulent bathrooms, you’ll find a unique blend of modern elegance, rich Chinese heritage and legendary Waldorf service. Our location in the heart of Beijing puts you just steps away from popular shopping, nightlife and historic attractions like Tiananmen Square and the Forbidden City.

If you’re not up for venturing out, there’s plenty to experience within this unique hotel, including:

  • Ming Dynasty inspired Hutong Courtyard
  • Spa therapies featuring a blend of Chinese philosophies with innovative techniques 
  • Impeccable dining at award-winning Brasserie 1893 and Zijin Mansion

For a more refined experience and greater privacy, our Hutong Studios and Villa are located in a separate wing of the hotel with a private entrance. Peacock Alley is the place to be for afternoon tea and cocktails. Our expert Concierge will help you plan a site-seeing adventure or reserve a table at the restaurant of your choice.