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Concierge Attendant 礼宾员

posted September 22, 2019

Waldorf Astoria Beijing
Beijing, Dongcheng, China
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444580 l

About This Job

Description

A Concierge Attendant with Waldorf Astoria Hotels & Resorts maintains frequent contact with Guests by welcoming them on arrival, assisting with departures, overseeing delivery and safe keeping of luggage, and providing others services for all Guests as required.

What will it be like to work for this Hilton Brand?

In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience.

If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts. Because it’s with Waldorf Astoria Hotels & Resorts where we promise our Guests a single rich, experience at every extraordinary place they visit.

What will I be doing?

As a Concierge Attendant, you serve as a key connection point between Guests and the hotel as well as other hotel departments. A Concierge Attendant with the hotel property influences the Guest's first impression, and therefore, must ensure the organization and implementation of all processes in the area of the hotel lobby, the Concierge Desk, and the front door. Specifically, the Concierge will perform the following tasks at the highest level of service

  • Serve as a key point of contact for guests, dealing efficiently with enquiries
  • Provide information, advice, and reservation services on a wide variety of guest inquiries, including city tours, theater tickets, restaurants, doctors, and flight reservations
  • Process and deliver messages for the Guests and the hotel
  • Delivery and safe storage of luggage
  • Maintain current knowledge of all hotel services as well as daily VIP Guest, VIP Guest requests, and special events
  • Ensure orderliness and safety guidelines around the lobby and front door areas
  • Provide support to Management, as required, in cases of emergency
  • Project a professional manner with an emphasis on hospitality and Guest service
  • Connect and communicate with local businesses and tourist organizations



Requirements



What are we looking for?

A Concierge Attendant serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow

  • Previous concierge experience in the hotel, leisure, and/or retail sector, preferred
  • Calm, efficient, and organized demeanor
  • Excellent personal presentation
  • Strong communication skills
  • A passion for delivering exceptional levels of Guest service
  • Proficiency with computers and computer programs, including Microsoft programs




What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Learn more now about Waldorf Astoria Hotels & Resorts --- offering the opportunity to visit extraordinary places with one singular experience.

Numerous landmark hotels around the world
More hotels in construction
Offering world-class spas
Gorgeous golfing destinations


EOE/AA/Disabled/Veterans

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About This Employer

Waldorf Astoria Beijing

5-15 Jinyu Hutong
Beijing, Dongcheng 100000
China

+86-010-85208989

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About Us

Rich Chinese tradition and modern affluence flawlessly combine at Waldorf Astoria Beijing. This distinctive hotel is in the heart of the Wangfujing area near popular shopping, dining and nightlife attractions.

Oriental charm meets contemporary luxury at Waldorf Astoria Beijing. From the sleek and stylish lobby to the opulent bathrooms, you’ll find a unique blend of modern elegance, rich Chinese heritage and legendary Waldorf service. Our location in the heart of Beijing puts you just steps away from popular shopping, nightlife and historic attractions like Tiananmen Square and the Forbidden City.

If you’re not up for venturing out, there’s plenty to experience within this unique hotel, including:

  • Ming Dynasty inspired Hutong Courtyard
  • Spa therapies featuring a blend of Chinese philosophies with innovative techniques 
  • Impeccable dining at award-winning Brasserie 1893 and Zijin Mansion

For a more refined experience and greater privacy, our Hutong Studios and Villa are located in a separate wing of the hotel with a private entrance. Peacock Alley is the place to be for afternoon tea and cocktails. Our expert Concierge will help you plan a site-seeing adventure or reserve a table at the restaurant of your choice.