posted January 15, 2018Kalahari Resort & Conventions - Wisconsin
JOB SUMMARY Oversee and coordinate the planning, organizing, training and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, cleanliness, and sanitation.
EDUCATION REQUIREMENTS: A minimum of 4 years of progressive experience in a hotel, theme park, or related field; or a 4-year college degree and at least 1 year of related experience; or a 2-year college degree and 2 or more years of related experience.
LICENSE/PERMITS REQUIRED: Valid driver's license.
REQUIRED SKILLS: Be able to communicate and understand the predominant language(s) of the entertainment area. Age requirement is 21 years.
KNOWLEDGE OF COMPUTER HARDWARE OR SOFTWARE: Possess excellent basic math skills and have the ability to operate a cash register or POS system.
PREVIOUS EXPERIENCE REQUIRED: Theme park/Concessions related experience helpful but not required.
PHYSICAL REQUIREMENTS: Possible heavy workloads; exerting up to 50 pounds of force to lift, carry, push, pull, or otherwise move objects. Be able to work in a standing position for long periods of time (up to 8 hours). Be able to work weekends, nights, holidays, and 40 hours per week.
MENTAL REQUIREMENTS: Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must be effective at listening to, understanding, and clarifying the issues raised by Associates, Supervisors, Department Heads, Senior Management, and guests. Must be able to adapt to a broad range of customer interactions, inquiries, and complaints. Must be able to work with and understand financial information and data, and basic arithmetic functions. Ability to be a clear thinker, analyze and resolve problems exercising good judgment. Make independent decisions while maintaining strong ethical standards consistent with company policy, rules and the ability to maintain confidential information.
ESSENTIAL DUTIES & FUNCTIONS Understand completely all policies, procedures, standards, specifications, guidelines, and training programs of Kalahari Resorts. Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times. Ensure that all rides are inspected daily. Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive work environment. Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance to the Indoor Theme Park policies and procedures. Fill in where needed to ensure guest service standards and efficient operations. Continually strive to develop staff in all areas of managerial and professional development. Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner. Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the ride manufacturer's preventative maintenance programs. Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant's receiving policies and procedures. Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met. Be knowledgeable of policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures. Fully understand and comply with all federal, state, and county and municipal regulations that pertain to health, safety and labor requirements of the associates and guests. Provide advice and suggestions to the General Manager and Assistant Manager as needed. Participate and occasionally lead the Daily Promise line-up meetings.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Who We Are
As a growing all-under-one-roof premium destination resort brand that focuses on being the industry leader in play, stay, eat and meet; everything we say and do at Kalahari Resorts & Conventions stems from our love of family and our goal of creating an oasis for spending time with those you care about most. Being family-owned, there is a conscious thought in developing multigenerational adventures that are unique. Being authentically-African themed, with the influence of Ubuntu (Swahili for togetherness) always top of mind, each year the ownership returns to the continent to source art and inspiration for each property.
We promise to deliver products and services beyond expectations.
We understand recruiting as a mission, with the individual as the most important element in the process. In mirroring the spirit of the brand, we promise authenticity, curiosity, honesty, timeliness, and follow-through. Whether a current opening exists or not, relationship building is critical to the success of our company.
Kalahari Resorts & Conventions is a team of enthusiastically-empowered and loyal hospitality experts with the combined passion of flawlessly executing the creation of family time and world class conventions.
Many of our associates have been given the tools to be a success and have built careers. Sixty-one percent of our leadership team has been promoted into their roles. As an employer-of-choice, we’ve held on to A-players that seek responsibility and want to learn.
Each day, from intern to executive, we’re empowered to push the boundaries of hospitality through positively affecting the guest experience in a for-profit environment. Questioning prior policy and strategy is routine, and each associate is required to not only be attentive to detail, but to dream and be curious about what could be.
Synergy, collaboration and the willingness to take risk is at the heart of our culture. We must continually embrace change, while remembering that welcoming each guest is what brought our brand to the forefront.