Jobs at The London West Hollywood at Beverly Hills

• Director of Front Office Operations (Guest Services)

  The Director of Front Office Operations is responsible for overseeing Guest Services, Concierge and Bell Attendants to ensure customer satisfaction, quality service and compliance with company policies and procedures while meeting/exceeding financial goals. In this role, the Director of Front Office Operations is responsible for providing excellent service oversight to our guests while maximizing room revenue and productivity, and developing Managers and team members in these departments.

• Front Desk Agent (Guest Services)

  Often the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, and coordinating with other departments to ensure guests feel well-cared for and valued. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.

• Banquet Houseperson (Catering/Banquet)

  The Banquet Houseperson is responsible for the set-up, refresh, tear down and maintenance of all banquets and meeting space.

• Human Resources Manager (Human Resources)

  The Human Resources Manager is responsible for overseeing the day-to-day operation of the Human Resources department, reporting to the Director of Human Resources, and responsible for a variety of Human Resources functions.  This position ensures compliance with hotel policies and procedures, conducts training, administers benefits, handles worker’s compensation, oversees leaves of absence and manages the employee life cycle. 

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