Jobs at The London West Hollywood at Beverly Hills

• Food Runner (Chefs/Kitchen)

  Guest Service- Greet and make all guests feel welcomed to the restaurant.- Stock condiments and bread.- Communicate to kitchen if ticket times are slow.- Work with Chef to ensure food quality and presentation is meeting restaurant standards.- Assist guests with requests after delivering food.- Keep area clean according to health regulations.- Attend team briefings when relevant.- Present a clean and professional appearance at all times.- Maintain a friendly, cheerful and courteous demeanor at all times.- Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude. - Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.- Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.

• Front Desk Agent (Guest Services)

  Often the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, and coordinating with other departments to ensure guests feel well-cared for and valued. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.

• Front Office Manager (Guest Services)

  The Front Office Manager reports to the Director of Front Office Operations and helps to ensure customer satisfaction, quality service and compliance with company policies and procedures while meeting/ exceeding financial goals. In this role, the Front Office Manager is responsible for genuinely caring about our guests while managing the activities of team members in guest registration, bell services, concierge services and night audit to ensure guest satisfaction and maximizing hotel profitability. When on property any guest or team member issues will involve their direction. After business hours and on weekends this manager is the “Acting General Manager” making all necessary manager decisions.

• Server (Food & Beverage)

  The restaurant server is second only to the quality of the food in creating positive memorable culinary experiences. Guest service is the first and primary responsibility. Everything the server does is done to delight guests.

• Director of Front Office Operations (Guest Services)

  The Director of Front Office Operations is responsible for overseeing Guest Services, Concierge and Bell Attendants to ensure customer satisfaction, quality service and compliance with company policies and procedures while meeting/exceeding financial goals. In this role, the Director of Front Office Operations is responsible for providing excellent service oversight to our guests while maximizing room revenue and productivity, and developing Managers and team members in these departments.

• Director of Revenue Management (Revenue Management)

  The Director of Revenue Management is responsible for identifying and maximizing all potential revenue opportunities for the hotel. This includes the analysis of revenue potential generated by the transient and group market segments as well as the market segmentation within transient and group. One will combine this with catering and space utilization as well as other revenue considerations in order to determine the appropriate mix of business to achieve revenue potentials every day of every year.

• Human Resources Manager (Human Resources)

  The Human Resources Manager is responsible for overseeing the day-to-day operation of the Human Resources department, reporting to the Area Director of Human Resources, and responsible for a variety of Human Resources functions.  This position ensures compliance with hotel policies and procedures, conducts training, administers benefits, handles worker’s compensation, oversees leaves of absence and manages the employee life cycle. 

• Bartender (Bartender/Mixologist)

  The Bartender prepares and serves alcoholic and non-alcoholic beverages to guests courteously and efficiently according to hotel restaurant and pool standards.

Apply for these jobs at https://www.hospitalityonline.com/london-weho/jobs