Jobs at Origin Hotel Austin

• Front Desk Supervisor (Guest Services)

  Job Responsibilities Work alongside Guest Service Agents to ensure the accurate completion of shift checklists Assist in the ongoing training and development of team members in order to increase their productivity and guest service effectiveness Identify strengths and weaknesses, recognize “teachable moments” Give arriving guests a verbal orientation of the hotel and all hotel amenities while providing information on our history, mission, specific location Answer all phone calls (internal and external) promptly and knowledgeably, always ensuring complete and accurate information. Promote teamwork and quality service through daily communications and coordination with other departments. Notify sales of any possible group and/or event inquiries/bookings. Clear, open and frequent communication is crucial to ensure that hotel services are coordinated to provide the best possible guest experience. Book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel in accordance with established standards using the hotel’s reservations system Up-sell rooms where possible to maximize hotel average room rate; utilize yield management strategies to ensure a full house whenever possible. Suggest alternate dates for sold-out periods. Process cancellations, revisions and information updates on changes within the reservations system. Assist in the updating/merging/completion of Guest Profiles to fill all mandatory fields Review all arriving/departing Guest Profiles; research pertinent information/preferences Build authentic rapport with all guests, recognizing repeat business Provide accurate information about the city and the surrounding attractions when asked by guests; mail hotel-specific information sheets and brochures to guests as requested. Stay abreast of current rates, rate changes and all promotions; assist in rooms forecasting. Respond appropriately to guest complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Take ownership of the front office “zone” to ensure the area is clean, well-organized and all materials necessary for the completion of a successful shift are easily accessible and readily available; develop organization systems with your supervisor Foster a pleasant work environment with positive energy, lead by example Set the expectation that all internal correspondence, including shift emails, must be current, accurate and contain all pertinent pass-on information. Act as co-concierge with front office colleagues, using knowledge of immediate area, services, attractions and events to assist guests with local information and any concierge needs Follow property-specific Standard Operating Procedures; provide input for revisions, new protocols Working with your supervisor, make necessary adjustments to SOPs to streamline and simplify Learn to process TA Commissions, OTA Reconciliations Be knowledgeable of fire and emergency procedures Ensure all cash handling and credit policies are followed Follow established key control policy Monitor room availability throughout your shift, reviewing daily the selling status of the hotel Perform all other duties as directed by immediate supervisor Perform duties in other departments, to include one shift in Housekeeping, as needed Build a strong working relationship with counterparts at hotels within our comp set Job Qualifications 3 years’ experience as a Guest Service Agent or prior Supervisory experience preferred Front Office Accounting experience Proficiency in Microsoft applications is required Verifiable record improving guest service and satisfaction Ability to work a flexible schedule and be able to work weekends and holidays  

• Night Auditor (Guest Services)

  JOB DESCRIPTION A Night Auditor is responsible for handling both Front Desk and Accounting duties. The Night Auditor oversees the auditing, posting, and balancing of the daily financial transactions to support the Hotel’s continuing efforts to deliver outstanding guest service and financial profitability. Through reconciling daily revenue and expenses, the Night Auditor ensures that guests are correctly billed and credit card transactions are accurately recorded. The Night Auditor is also responsible for greeting, registering, and checking guests in and out of the hotel. JOB RESPONSIBILITIES      Audit, post, and balance daily cashiers work for hotel       Accurately post all room fees, related taxes, and other paid services including restaurant, lounge, internet, and other fees, to each guest’s account daily       Verify all account entries are balanced; notate and settle any discrepancies uncovered in audit to appropriately settle guest accounts.       Ensure Hotel billing standards are followed and create financial reports that detail various aspects of the Hotel’s performance; ensure distribution to appropriate departments       Ensure credit card system reconciles to daily transaction lists       Verify cash postings and cashier drops to ensure accurate       Ensure daily turn of hotel and paperwork associated with all transactions is compiled and organized as set forth by management       Greets all guests in a pleasant and professional manner       Completes the guest registration and check-in/out procedures       Answers telephone, transfers calls, and takes messages when applicable       Makes hotel reservations for guests, including changes and cancellations       Follows proper credit card procedures       Maintains accurate bank during shift and uses correct vouchers for specified transactions       Responds to all guest needs and requests in a timely fashion       Follow-up to ensure guest requests have been responded to appropriately and to guest satisfaction       Understands hotel service and programs       Knowledgeable of geographical area and points of interest       Ensure the front desk is adequately stocked of all supplies       Understands hotel emergency procedures and evacuation protocols       Collects payment for all guests at check-in and check-out. Makes change as necessary       Perform all reasonable job duties as requested. JOB REQUIREMENTS       High School diploma or equivalent and/or experience in a Hotel or a related field preferred       Significant attention to detail.       Ability to operate front desk equipment: computer, switchboard, credit card machines, etc.       Understanding of basic math skills       Good verbal and guest interaction skills       Collect money and issue change where applicable       Must be able to stand for several hours at a time       May be required to lift items up to 25 lbs.  

• Front Desk Agent (Guest Services)

  Job Description The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Front Desk Agent must be accurate with daily accounting procedures. Essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, use the guest surname.

• Houseperson (Housekeeping)

  JOB DESCRIPTION A houseperson maintains the cleanliness and appearance of the hotel, while providing customers with quality service in a timely and friendly manner.  JOB RESPONSIBILITIES       Maintain the cleanliness and appearance of the hotel lobby, hallways, public restrooms, and public areas of the hotel.       Clean and maintain the appearance of the surrounding areas of the hotel, including the sidewalk, signage, entrance and alleyways.       Deep cleaning of assigned areas of the hotel including the shampooing of rooms and public areas, window washing, hotel light fixtures, and guest elevators (including elevator tracks).       Clean and maintain the back of the house area.       Deliver housekeeping items (hair dryers, ironing boards, irons, etc.) to guest rooms upon request from the front desk.       Get assignments, keys, pager, and special guest requests from your supervisor at the beginning of your shift.       Check and replenish your supplies and cleaning tools.       Greet each guest you see with “Good morning” or (afternoon, evening).       Quickly respond to guest requests in a timely and friendly matter.       Follow procedures for entering and leaving guest rooms.       Return lost items found in guest rooms, hallways, or back of the house to the Housekeeping department as a “lost and found” item with the date, where it was found, description of the item, and finders name.       Received and sorted all articles by kind, color and degree of soil and inspected all laundry and linens, recording damaged or stained items       Monitored and operated computer driven washers and dryers according to recommended capacity and manufacturer guidelines       Operated linen feeder, and table linen ironing machines       Monitored and controlled supplies, minimized waste and reported all discrepancies to supervisor JOB QUALIFICATIONS       High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.       Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.       While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee is occasionally required to sit.       The employee must regularly lift and/or move up to 10-15 pounds, frequently lift and/or move up to 20-30 pounds, and occasionally lift and/or move more than 35 pounds.        The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee occasionally works with cleaning fluids and solvents and must operate hand tools, including vacuum cleaners, carpet extractors, have ability to reach 2 feet above your head, etc.  

• Restaurant Server (Food & Beverage)

  Job Description A restaurant server is to interact with all guests and ensure they have a great experience when dining. A server is to ensure that each guest has a positive dining experience from start to finish and that all expectations are exceeded and any issues that may arise are quickly resolved. Job Responsibilities Greet all customers warmly Adhere to grooming and appearance standards Prepare dining tables for service, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparations and side-work tasks Take guest food and beverage orders accurately Knowledge of current menu choices, specialties and menu deviations Handle table assignments, seating customers, food and drink suggestions, and communicating customer needs to the cooks Ensuring a memorable dining experience Properly open and pour wine tableside Accurately record revenue and accept cash, credit card, room charges and direct billing payments Perform basic cleaning tasks as needed or directed by supervisor Assist with special events if needed Answer telephone using appropriate etiquette Develop and maintain positive working relationship with co-workers and others Bus tables and assist with processing dirty dishes if necessary Assist kitchen with prep work or plating if necessary Clean all front of the house areas including windows, light fixtures and entrance as assigned Fill water bottles, cut fruit, roll silverware, and complete other service-related tasks as assigned Job Qualifications One year of prior food and beverage experience preferred Prior guest relations training Knowledge of proper food handling Strong written/verbal communications skills Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision Punctuality and reliable attendance are required Proper food safety training and certification as described by law Experience working with computers (MS Office/Google) POS (Micros, Aloha, etc.) and reservation software (Open Table) Ensure various physical movements throughout the work areas, such as reaching, extending arms over head, bending and stooping are performed safely Ability to push and pull vacuum cleaners as well as wheeled carts weighing up to 25 pounds  

• Restaurant Server (Food & Beverage)

  Job Description A restaurant server is to interact with all guests and ensure they have a great experience when dining. A server is to ensure that each guest has a positive dining experience from start to finish and that all expectations are exceeded and any issues that may arise are quickly resolved.

• Dishwasher (Chefs/Kitchen)

  Job Description Day to day cleanliness of kitchen space. It is essential that quality of cleaning of all china, glass, silver, operational supplies are to the highest standards. Job Responsibilities Primarily responsible for the successful cleaning of all china, glassware, silverware, operational supplies Some light prep may be required Setup and breakdown of meetings and events Proper daily cleaning of all kitchen equipment, china, glass and silver Responsible for maintaining a clean and orderly kitchen as well as reception space Job Requirements Must possess a positive attitude and the ability to work with a variety of people and in cooperation with coworkers effectively Stand, sit, or walk for an extended period of time Ability to easily adapt to organizational and environmental changes Must have a flexible schedule, including but not limited to evenings, weekends, and holidays Report to work at the scheduled time, neatly groomed and in regulation with company dress code policy Adhere to all regulatory, company and department policies and procedures Move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance Must be able to stand for extended periods of time Perform other reasonable job duties as requested by Supervisors  

• Asistente de servicio de habitaciones (Guest Services)

  Estamos buscando un asistente de servicio de habitaciones para unirse a nuestro equipo en Origin Austin. El candidato ideal será responsable de garantizar que las habitaciones de los huéspedes estén limpias y ordenadas, y de proporcionar un servicio excepcional al cliente.

• Cocinero de Noche (Chefs/Kitchen)

  Estamos buscando un cocinero de noche para unirse a nuestro equipo en Origin Austin. El candidato ideal tendrá experiencia previa en la preparación de alimentos y estará dispuesto a trabajar en un ambiente de ritmo rápido.

Apply for these jobs at https://www.hospitalityonline.com/origin-hotel-austin/jobs