Jobs at Origin Hotel Red Rocks

• Housekeeping Manager (Housekeeping)

  JOB DESCRIPTION The Housekeeping Manager is responsible for assisting the Hotel General Manager with the successful operation and administration of the Housekeeping Department. This includes, but is not limited to, staff training, coaching, counseling, and enforcing the hotel’s standard operating procedures. The Housekeeping Manager must ensure that the housekeeping department is continually balanced, while also focusing on providing exceptional customer satisfaction to our internal and external guests. JOB RESPONSIBILITIES Inspects guest rooms and public areas daily to ensure quality standards and consistency Works with supervisors and inspectors to ensure guest room status is communicated to Front Desk in a timely and efficient manner Works collaboratively with supervisors and inspectors to continually enhance and advance the hotel’s goals and operations Work closely with fellow managers and supervisors to develop them both personally and professionally Establishes consistent operating procedures Motivates the staff and establishes a productive and positive work environment Responsible for the appropriate scheduling of Housekeeping Staff to ensure guest and Hotel business needs Maintain complete knowledge of all operations department policies/service procedures Ensure the operations staff, supervisors and management are properly trained to standards and able to carry out the operations of each function of their department Conduct daily stand-up meetings with staff to ensure employees are informed Ensure that staffing level requirements are met when both minimum and maximum occupancy levels dictate. Ensure that cleanliness and condition of each area meets designated hotel standards and the appropriate inspections are carried out on a consistent basis Directly contact respective personnel and relay any deficiencies that are to be corrected Maintain constant control over changes and variances in budget for payroll, staff, ordering of supplies according to changes in occupancy levels Ensure that an accurate inventory is completed at least twice a month pertaining to housekeeping amenities and supplies, standard guest room items, cleaning supplies, linen, etc. Work with engineering to ensure that all equipment within the guest rooms and all operational departments within the hotel are functioning properly and are a part of an effective preventative maintenance program Has a flexible schedule that can work any shifts. Assists with staffing coverage in the instance of call-offs Must be well organized and have excellent supervision, communication, and oversight skills Establishes and maintains open, collaborative relationships with employees and fellow management team members Ensure that all operations departments and employees comply, on a consistent basis, with all Fire Department Safety codes and OSHA guidelines Review status of assignments and any follow-up action with manager and/or on-coming shift supervisor Perform all reasonable job duties as requested Serve as Manager on Duty on as needed basis JOB REQUIREMENTS Prior housekeeping experience, 1-3 of supervisory experience preferred Excellent customer service skills Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance Stand or walk for an extended period or for an entire work shift. Requires repetitive motion. 

• Housekeeping Supervisor (Housekeeping)

  JOB DESCRIPTION This position requires supervising, training and inspecting the performance of assigned Housekeeping staff ensuring that all procedures are completed to the established standards. This person will assist where necessary to ensure optimum service to guests. JOB RESPONSIBILITIES

• Houseperson (Housekeeping)

  JOB DESCRIPTION A houseperson maintains the cleanliness and appearance of the hotel, while providing customers with quality service in a timely and friendly manner.  JOB RESPONSIBILITIES       Maintain the cleanliness and appearance of the hotel lobby, hallways, public restrooms, and public areas of the hotel.       Clean and maintain the appearance of the surrounding areas of the hotel, including the sidewalk, signage, entrance and alleyways.       Deep cleaning of assigned areas of the hotel including the shampooing of rooms and public areas, window washing, hotel light fixtures, and guest elevators (including elevator tracks).       Clean and maintain the back of the house area.       Deliver housekeeping items (hair dryers, ironing boards, irons, etc.) to guest rooms upon request from the front desk.       Get assignments, keys, pager, and special guest requests from your supervisor at the beginning of your shift.       Check and replenish your supplies and cleaning tools.       Greet each guest you see with “Good morning” or (afternoon, evening).       Quickly respond to guest requests in a timely and friendly matter.       Follow procedures for entering and leaving guest rooms.       Return lost items found in guest rooms, hallways, or back of the house to the Housekeeping department as a “lost and found” item with the date, where it was found, description of the item, and finders name.       Received and sorted all articles by kind, color and degree of soil and inspected all laundry and linens, recording damaged or stained items       Monitored and operated computer driven washers and dryers according to recommended capacity and manufacturer guidelines       Operated linen feeder, and table linen ironing machines       Monitored and controlled supplies, minimized waste and reported all discrepancies to supervisor JOB QUALIFICATIONS       High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.       Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.       While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee is occasionally required to sit.       The employee must regularly lift and/or move up to 10-15 pounds, frequently lift and/or move up to 20-30 pounds, and occasionally lift and/or move more than 35 pounds.        The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee occasionally works with cleaning fluids and solvents and must operate hand tools, including vacuum cleaners, carpet extractors, have ability to reach 2 feet above your head, etc.  

• Restaurant Host (Food & Beverage)

  Job Description The Restaurant Host is to interact with all guests and ensure they have a great experience when dining at the Hotel. The Host will promptly welcome every guest to the restaurant and escort them to their table. The Host is to ensure that all guests’ needs and expectations are exceeded and to resolve any issues efficiently and effectively to the guest’s satisfaction.  Job Responsibilities

• Restaurant Server (Food & Beverage)

  Job Description A restaurant server is to interact with all guests and ensure they have a great experience when dining. A server is to ensure that each guest has a positive dining experience from start to finish and that all expectations are exceeded and any issues that may arise are quickly resolved. Job Responsibilities Greet all customers warmly Adhere to grooming and appearance standards Prepare dining tables for service, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparations and side-work tasks Take guest food and beverage orders accurately Knowledge of current menu choices, specialties and menu deviations Handle table assignments, seating customers, food and drink suggestions, and communicating customer needs to the cooks Ensuring a memorable dining experience Properly open and pour wine tableside Accurately record revenue and accept cash, credit card, room charges and direct billing payments Perform basic cleaning tasks as needed or directed by supervisor Assist with special events if needed Answer telephone using appropriate etiquette Develop and maintain positive working relationship with co-workers and others Bus tables and assist with processing dirty dishes if necessary Assist kitchen with prep work or plating if necessary Clean all front of the house areas including windows, light fixtures and entrance as assigned Fill water bottles, cut fruit, roll silverware, and complete other service-related tasks as assigned Job Qualifications One year of prior food and beverage experience preferred Prior guest relations training Knowledge of proper food handling Strong written/verbal communications skills Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision Punctuality and reliable attendance are required Proper food safety training and certification as described by law Experience working with computers (MS Office/Google) POS (Micros, Aloha, etc.) and reservation software (Open Table) Ensure various physical movements throughout the work areas, such as reaching, extending arms over head, bending and stooping are performed safely Ability to push and pull vacuum cleaners as well as wheeled carts weighing up to 25 pounds  

• Night Auditor (Guest Services)

  A Night Auditor is responsible for handling both Front Desk and Accounting duties. The Night Auditor oversees the auditing, posting, and balancing of the daily financial transactions to support the Hotel’s continuing efforts to deliver outstanding guest service and financial profitability. Through reconciling daily revenue and expenses, the Night Auditor ensures that guests are correctly billed and credit card transactions are accurately recorded. The Night Auditor is also responsible for greeting, registering, and checking guests in and out of the hotel.

• Line Cook (Chefs/Kitchen)

  Job Description A Line Cook is responsible for a high level of consistent meals according to recipes and standards, always keeping a clean and sanitized work area and exhibiting impeccable food presentation and garnishing, leading to exceeding guest expectations and creating repeat business. Job Responsibilities Set up stations and collect all necessary misenplais to prepare menu for service Weigh and measure ingredients for cooking Prepare a variety of foods including meat, seafood, poultry, vegetable and cold food items Prepare sauces and garnishes for allocated station Cover, date and correctly store all food items as per safe food-handling procedures Inform chef in advance of likely shortages Ensure the correct temperature of food Taste all food items for quality before serving Use food preparation tools in accordance with manufactures instructions Close the kitchen correctly and follow the closing checklist for kitchen stations Maintain an organized and sanitized work area at all times Constantly use safe and hygienic food handling practices Return dirty food preparation utensils to the appropriate areas Assist staff with other duties as assigned by kitchen manager Sanitize refrigerators and storerooms Operate and maintain all kinds of kitchen appliances Perform record keeping and reports generation duties Order and take delivery of food and supplies Report any unforeseen circumstances, maintenance needs or faulty equipment to the manager Maintain outstanding working relationships with staff, guests and supervisors Perform all reasonable job duties as requested by Supervisors Job Qualifications High School graduate or equivalent vocational training Strong written and verbal communication skills Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision. Punctuality and reliable attendance. Interpersonal skills and the ability to work well with co-workers and the public. Proper food safety training and certification as described by law Ability to lift 60 lbs and stand for long periods of time High level of professionalism  

• Night Auditor (Guest Services)

  JOB DESCRIPTION A Night Auditor is responsible for handling both Front Desk and Accounting duties. The Night Auditor oversees the auditing, posting, and balancing of the daily financial transactions to support the Hotel’s continuing efforts to deliver outstanding guest service and financial profitability. Through reconciling daily revenue and expenses, the Night Auditor ensures that guests are correctly billed and credit card transactions are accurately recorded. The Night Auditor is also responsible for greeting, registering, and checking guests in and out of the hotel. JOB RESPONSIBILITIES      Audit, post, and balance daily cashiers work for hotel       Accurately post all room fees, related taxes, and other paid services including restaurant, lounge, internet, and other fees, to each guest’s account daily       Verify all account entries are balanced; notate and settle any discrepancies uncovered in audit to appropriately settle guest accounts.       Ensure Hotel billing standards are followed and create financial reports that detail various aspects of the Hotel’s performance; ensure distribution to appropriate departments       Ensure credit card system reconciles to daily transaction lists       Verify cash postings and cashier drops to ensure accurate       Ensure daily turn of hotel and paperwork associated with all transactions is compiled and organized as set forth by management       Greets all guests in a pleasant and professional manner       Completes the guest registration and check-in/out procedures       Answers telephone, transfers calls, and takes messages when applicable       Makes hotel reservations for guests, including changes and cancellations       Follows proper credit card procedures       Maintains accurate bank during shift and uses correct vouchers for specified transactions       Responds to all guest needs and requests in a timely fashion       Follow-up to ensure guest requests have been responded to appropriately and to guest satisfaction       Understands hotel service and programs       Knowledgeable of geographical area and points of interest       Ensure the front desk is adequately stocked of all supplies       Understands hotel emergency procedures and evacuation protocols       Collects payment for all guests at check-in and check-out. Makes change as necessary       Perform all reasonable job duties as requested. JOB REQUIREMENTS       High School diploma or equivalent and/or experience in a Hotel or a related field preferred       Significant attention to detail.       Ability to operate front desk equipment: computer, switchboard, credit card machines, etc.       Understanding of basic math skills       Good verbal and guest interaction skills       Collect money and issue change where applicable       Must be able to stand for several hours at a time       May be required to lift items up to 25 lbs.  

• Room Attendant (Housekeeping)

  Job Description The Room Attendant must keep all rooms and hallway areas in the hotel clean by performing the following duties. Job Responsibilities Clean, dust, wax, scrub, polish and service guest rooms daily in accordance with hotel procedures Stock cart with guest room supplies at beginning and end of shifts Greet all guests Replace linens on beds and replenish guest room supplies and amenities Empty wastebaskets Rearrange furnishings, drapes and room accessories Leave the guest room in uniform arrangement as determined by the Executive Housekeeper and make sure the door is closed and the room is locked Report any damage, hazards, repairs, and strangers in assigned areas Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost and Found item and writing: the date, where it was found, description of the item, and the name of the person who found it Responsible for all keys signed out for the shift Clean all corridors and service areas Respond to any projects or requests developed by the Housekeeping management team Job Qualifications High school education or equivalent; or up to six months related experience or training; or equivalent combination of education and experience Ability to read and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems in situations Must be able to communicate with guests. Must be able to recognize situations which may involve guests that require immediate supervisory attention. Must know and use reasonable care for the safety and security of the guests While performing the duties of this job, the employee is regularly required to stand; walk; use hands to feel objects, tools, or controls; stoop, kneel, crouch, or crawl; and communicate. The employee frequently is required to sit and reach, and is occasionally required to climb or balance The employee must regularly lift and/or move up to 25-30 pounds and frequently lift and/or move up to 50 pounds.  

• Front Office Manager (Guest Services)

  Job Description The Front Office Manager’s primary role is to ensure high quality service and leadership for the Front of House operations. This individual is responsible for oversight and leadership of the Front Desk team and providing support for all operations. The individual will be well versed in Front Office operations to assist the Agents with guest concerns and overall guest service. The Front Office Manager will also act as a Manager on Duty during some of their shifts.Job Responsibilities Responsible for the adherence and enforcement of all Hotel policies and procedures Responsible for maintaining the highest levels of professionalism and decorum amongst all the staff Monitor inventory control and ordering procedures for Front Office and guest supplies Oversee Front Desk Agent scheduling and requests Perform coaching and counseling of all Front Desk Agents, Night Auditors and PBX operators as needed to enforce standards Creates a comprehensive training program instilling a culture of service and follow through Acts as a liaison between the Front Office and the Reservations/Sales team Is intimately involved in troubleshooting and drilling down to determine and eliminate guest issues Handle any guest complaint or issue in a professional manner Complete a daily MOD Report to communicate guest opportunities and other information Assist the Front Desk with all aspects of operations including check-in and check-out process Review all potential safety and security issues and implement corrective action steps Responsible for knowing all emergency procedures Conduct walk-throughs of the property at a minimum of twice per day Coach associates how to resolve and de-escalate conflicts Assists in welcoming and escorting VIP’s and other guests Work closely with Housekeeping, Engineering, Catering and Sales to assure groups and special functions are handled smoothlyJob Qualifications 3 years’ experience as a Guest Service Agent, Supervisor or Manager Management experience required Front Office Accounting experience Proficiency in Microsoft applications is required Verifiable record improving guest service and satisfaction Ability to work a flexible schedule and be able to work weekends and holidays  

• Dishwasher (Chefs/Kitchen)

  Job Description Day to day cleanliness of kitchen space. It is essential that quality of cleaning of all china, glass, silver, operational supplies are to the highest standards. Job Responsibilities Primarily responsible for the successful cleaning of all china, glassware, silverware, operational supplies Some light prep may be required Setup and breakdown of meetings and events Proper daily cleaning of all kitchen equipment, china, glass and silver Responsible for maintaining a clean and orderly kitchen as well as reception space Job Requirements Must possess a positive attitude and the ability to work with a variety of people and in cooperation with coworkers effectively Stand, sit, or walk for an extended period of time Ability to easily adapt to organizational and environmental changes Must have a flexible schedule, including but not limited to evenings, weekends, and holidays Report to work at the scheduled time, neatly groomed and in regulation with company dress code policy Adhere to all regulatory, company and department policies and procedures Move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance Must be able to stand for extended periods of time Perform other reasonable job duties as requested by Supervisors  

• Front Desk Agent (Guest Services)

  Job Description The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Front Desk Agent must be accurate with daily accounting procedures. Essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, use the guest surname.

• Bartender (Bartender/Mixologist)

  Job Description The role of a bartender is to provide an excellent guest experience, make signature cocktails, and offer recommendations regarding local craft beers and wines offered. Job Responsibilities Prepare both alcoholic and non-alcoholic beverages for bar and restaurant patrons Interact with customers, take orders and serving Assess customers’ needs and preferences and make recommendations Mix ingredients to prepare cocktails Plan and present bar menu Check customers’ identification and confirm it meets legal drinking age Restock and replenish bar inventory and supplies Stay guest focused and provide an excellent guest experience Comply with all food and beverage regulations Superior knowledge of classic cocktails Exemplify outstanding communication skills, create unique experiences for guests Strong and efficient work ethic, including, but not limited to keeping a clean and tidy work area, keeping guest areas clean, polishing glassware, plate-ware, silverware Complete opening/closing duties, including completing prep/checklist Adhere to cash handling policies with the ability to perform credit card charges as well as provide guests with accurate bills, ring all orders accurately and at the time of the sale Must have knowledge of pour-cost control, as well as participate in inventory, and determine adequate par levels Job Specifications Excellent knowledge of in mixing, garnishing and serving drinks Computer literacy Positive attitude and excellent communication skills Ability to keep the bar organized, stocked and clean Relevant training certificate  

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