The Spa Attendant's role is to ensure that the spa facility exceeds guest expectation for cleanliness and is properly stocked with all amenities. The Spa Attendant will be aware of guest appointments and flow of business so they can be proactive in cleaning and the clearing of the locker rooms, relaxation area and hydrotherapy area after every use. The Spa Attendant will primarily service the MALE LOCKER ROOMS.
The Wellness Attendant is responsible for delivering exceptional service and maintaining the highest standards of cleanliness, organization, and guest experience across all wellness areas, including the Fitness Center, Movement Studio, Yoga Pavilion, Sport Court, Pilates studio, and Racquet facilities.
Assist restaurant servers in providing quality food and beverage service to guests, according to hotel specifications, courteously and efficiently. Maintain cleanliness of tables, service areas and equipment. Stock all wares and equipment needed for service.
The Housekeeping Room Attendant is responsible for the cleanliness of the guest room's interior and exterior including patios, entrance areas and kitchens. Other responsibilities include deep cleaning and performing special projects. Room Attendants contribute to the resort commitment to high quality guest service and teamwork.
To supervise the Resort and Villas Maintenance team. In charge of all aspects of resort and villas engineering operations including electrical, plumbing, HVAC refrigeration, heating cooling, exterior and interior, painting, recycling, waste, pest control, alarm services, pool and Spas. The Assistant Chief Engineer is also responsible for Life/Fire safety systems and management of other engineering necessary to manage an efficient condition to ensure the safety and comfort of guests and employees. Insures that the level of operation and quality of service is to the standards of Rancho Valencia as well as maximize profits and manages expenses wherever possible.
Steward is responsible for washing and cleaning glass, China, silver, pots, pans and cooking equipment by machine and hand. Keeps the dish/pot washing area and equipment clean and organized. Additionally cares for and minimize breakage of all such equipment and completes any cleaning projects as advised by the Chef. The position is to support the kitchen during the dinner service, availability from 2pm to close.
Would you like to join a dynamic team and work in a beautiful setting, as we are looking for a Banquet Chef who can provide authentic and memorable experiences that deliver the Southern California Dream to our guests. The goal of the Banquet Chef is to manage the banquet kitchen. The Banquet Chef will take council from the Executive Chef and Executive Sous Chef to create, implement menu and concepts, and execute the production of a high-volume banquet kitchen function. The Banquet Chef will lead the kitchen for a variety of banquet functions to client tastings all the way to multiple VIP events/galas. They will be responsible for leadership, training, and quality control in execution of the Banquet Kitchen team. This role requires creativity, strong leadership, and ability to facilitate large volume production for both on property events and off premise catering.
Maintenance Technician repairs and maintains machines, equipment, plumbing, heating and air conditioning systems. A maintenance technician keeps all structures in working order through maintenance and repairs. Some duties include pipe fitting, insulating, boiler making, welding, carpentry, machining, repairing electrical or mechanical equipment, installing new equipment, and repairing walls, floors and stairs.
Performs professional nail, hand and foot services in a safe and professional manner and in accordance with Rancho Valencia protocol and California State Board requirements. Provide uncompromised attention to guest/member service. Must possess a thorough knowledge of hand and foot massage techniques and neat application of polish including French manicures and Shellac. Must possess excellent cleanliness and sanitation skills and be willing to train in Rancho Valencia’s specific menu of treatments. Must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide nailcare programs personalized to each of our guests. Must hold and maintain a current California state license.
Serve as consistent point of contact for Rein Bar. Courteously greets and escorts guests to assigned tables and assist in seating, ensuring existing standards of service. Answering phone calls as necessary with the highest level of professional language in a calm, clear and concise manner. Make, change and maintain restaurant reservations as necessary
The Front Desk Supervisor plays a key role in delivering Rancho Valencia’s signature warm, intuitive, and exceptionally personalized service. This position is hands-on at the Front Desk, serving as both a leader and active participant in daily guest interactions. The Supervisor supports the Front Office leadership team by guiding Front Desk Agents, resolving guest concerns, and ensuring a seamless arrival, stay, and departure experience.
The Spa Concierge is responsible for the guest’s over all spa experience including but not limited to: scheduling and promoting spa services on the phone and in person, providing information about our service menu, products and spa facility to enhance the guests experience and promote Rancho Valencia Resort and Spa. The Spa Concierge is responsible for retail and gift card sales, charging for services provided and for giving thorough tours with detailed information to all guests so they can benefit from all aspects of the spa offerings.
The Tennis Concierge uses a strong understanding of the game of Tennis in order to successfully assist in scheduling court times, match guests or member to the appropriate tennis pro and to engage in and follow the tennis conversations with members and guests. The person in this role is a primary presence in the pro shop answering phone calls, scheduling courts, ringing in retail purchases and using the electronic booking system for all court reservations, and point of sale transaction.
To provide tennis clinics and other assigned activities for 5 to 12 years old tennis camp guests. The person in this role is an expert in the game, is qualified to teach and coach and is always engaging with the guest and member. The tennis staffs are responsible for contributing to the overall tennis experience as well as being an active participant in the overall property goals of offering a unique and outstanding guest and member experience.
The Retail Associate is responsible for the sale and service of the retail operation. The person in this role is responsible for maintaining the stock levels and presentation of the merchandise. The Retail Associate should be knowledgeable of the features and benefits of all retail offerings, product sales and promotions. This person must understand how to effectively recommend products to meet the needs of our guests.