November 30, 2023
6501 Mannheim Road
Rosemont, IL 60018
the smiling face of hospitality...front and center
Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.
The hotel shuttle driver is responsible for the safe and timely transportation of guests to and from specified destinations. Ensuring up-to-date vehicle maintenance and operation is a critical element of the role. Effective hotel shuttle drivers will have a track record of safe vehicle operation, easily engage in conversation with guests, and have strong organization and time management skills.
hospitality on hand all through the night
Night Auditors serve a critical role by providing direct guest support throughout the hospitality experience by accurately processing and tracking transactions and other reportable items . Night Auditors must be adept and creative problem solvers, delivering above-average resolutions to guests’ challenges. The primary responsibility of a Night Auditor is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, ensure accuracy and consistency in reporting, and maintain excellent communication with guests, peers, and supervisors.