Jobs at The Ballantyne, a Luxury Collection Hotel

• Dishwasher / Steward (Chefs/Kitchen)

  Maintains the kitchen, dish-washing room and employee break room in a clean, sanitary and organized condition by performing a variety of cleaning job duties.

• Hostess / Host (Food & Beverage)

  Guest Service- Greet and make all guests feel welcomed to the restaurant.- Present a clean and professional appearance at all times.- Maintain a friendly, cheerful and courteous demeanor at all times.- Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude. - Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.

• Stewarding Supervisor (PM) (Chefs/Kitchen)

  Accountable for the management, training and performance of the stewarding department, working daily with all F&B departments to ensure that quality and service standards are met at The Ballantyne Hotel. 

• Dishwasher / Steward (Chefs/Kitchen)

  Maintains the kitchen, dish-washing room and employee break room in a clean, sanitary and organized condition by performing a variety of cleaning job duties.

• Purchasing Clerk (Operations)

  We are seeking a dedicated Receiving Clerk to join our team. As a Receiving Clerk, you will play a crucial role in ensuring the smooth operation of our hotel's supply chain. Your responsibilities will include receiving and issuing food, beverages, supplies, and operating equipment while upholding the highest quality standards. 

• Spa Manager (Spa)

  This position manages the business and staff of the Spa at The Ballantyne. This includes ensuring that the facility is running efficiently, staffed appropriately and is properly maintained and cleaned.

• Night Auditor (Guest Services)

  I. Job SummaryThe Night Auditor is responsible for the audit, balance and consolidation of departmental ledger accounts, preparation of various hotel operating reports and performing the duties of Front Desk for the evening hours.II. Job ResponsibilitiesGuest Communication- Greet and make all guests feel welcomed to the property.- Register guests and assign rooms.- Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.- Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.- Respond to phone calls.- Welcome and effectively resolve guest questions, issues and complaints.Financial Transactions- Post all daily room and outstanding charges.- Balance all revenue totals of cash and credits against revenue report.- Accept revenue and floats from restaurant, ensuring that these are securely locked away.- Prepare hotel operating reports and complete audit package to laid-down standards.- Correct any errors or omissions made by cashiers.- Prepare credit card/charge card summaries and post to ledger account.Perform other duties as assigned.

• Massage Therapist (Spa)

   Performs massages to Ballantyne Spa guests. Provides professional and courteous service throughout each guest's visit to ensure a memorable experience that exceeds expectations.  ***Commission, plus service charge and tips. Also, hourly wage for any trainings*** *** Evening Availability****** On Call***

• Spa Supervisor (Spa)

  Assists the Spa Director and Spa Managers in overseeing the daily operations of The Spa at Ballantyne, to include front desk, issuance, fitness center, indoor pool, guest relations and reservations.

• Assistant Director of Spa (Spa)

  The Assistant Spa Director oversees all daily operations of the spa. Position is responsible for maintaining and reporting of payroll of the staff and ensures that the spa has appropriate staffing levels for business needs, responsible for inventory and ordering of all professional products and supplies, salon retail inventory as well as locker room and guest amenities. Responsible for all equipment in spa and fitness center areas as well as coordinating with engineering regular preventative maintenance and repairs as needed.  Manages, instructs, evaluates and supervises the staff, activities, programs and goals of all operational areas.  The Assistant Spa Director also oversees the coordination of guest programs and service to ensure superior guest satisfaction. She/he will assist in promoting and marketing the facility and programs. She/he will assist the Spa Director with financials by maintaining budgeting guidelines.  Strong financial background required, and prior spa experience required.

• Barista (Food & Beverage)

  Position Overview: We are seeking a talented and passionate Barista to join our team. As a Barista at our luxury hotel, you will be responsible for creating exceptional coffee experiences for our guests. The ideal candidate will not only possess excellent barista skills but will also embody the spirit of hospitality, ensuring that every guest interaction is memorable and exceeds expectations.

• Director of Food and Beverage (Food & Beverage)

  The Director of Food and Beverage is a hands-on manager that directs and coordinates the day-to-day operations and management of all food and beverage departments, maintaining established operational standards and maximizing profits for the hotel. Departments and areas the Director manages include The Gallery Restaurant and kitchen, banquet kitchen, in room dining, the Banquets Department and the Meeting & Events Department.

• Spa Coordinator (Spa)

  Ensures guests have a pleasant and memorable experience at the spa by maintaining smooth operations in the spa locker room and facilities area.

• Sous Chef - Hourly (Chefs/Kitchen)

  The Ballantyne, A Luxury Collection Hotel, Charlotte welcomes guests with gracious service, elegant accommodations and abundant amenities. Food & Beverage outlets include Gallery Restaurant, a Forbes four-star restaurant, 24-hour in room dining and Gallery and Ryal bars. The menu changes seasonally to provide the freshest in-season ingredients. Exuding a lovely ambiance and al fresco dining, Gallery's specialties include seasonal entrees and fresh seafood. 

• Banquet Cook 1 (Catering/Banquet)

  JOB SUMMARY: Prepares food items in accordance with production requirements and quality standards while maintaining a safe, sanitary work environment

• Banquet Cook 3 (Catering/Banquet)

  JOB SUMMARY: Prepares food items in accordance with production requirements and quality standards while maintaining a safe, sanitary work environment

• Housekeeping Houseperson (Housekeeping)

  The Ballantyne, A Luxury Collection Hotel, Charlotte welcomes guests with gracious service, elegant accommodations, and abundant amenities. Guests can experience authentic hospitality at our spa, seasonal outdoor pool, indoor pool, sauna, fitness center, exquisite dining at Gallery Restaurant, afternoon tea and leisure offerings. 

• Laundry Attendant (Housekeeping)

  I. Job SummaryThe Laundry Attendant is responsible for the proper cleaning of resort linens and guest laundry.

• Banquets Houseperson (Catering/Banquet)

  The Banquet Houseperson is responsible for the set-up, refresh, tear down and maintenance of all banquets and meeting space.

• Bartender (Bartender/Mixologist)

  Key Duties and Responsibilities:* Informs Manager or MOD, when new bottles of liquor or supplies are needed.* Recognizes levels of intoxication and prevents customers from becoming intoxicated.* Turns on / off any promotional signage* Maintains a safe work environment at all times.* Informs customer about current bar specials.* Restocks bar supplies, such as dry goods, all glassware, all juices, sodas, and garnishes.* Ensure that the cleanliness of the bar and lounge areas and equipment, TV, mirrors, signs, tables, chairs, stainless steel are maintained.* Cleans all bar tables, ashtrays and wipes clean.* Checks chairs for spills.* Maintains and cleans all liquor and draft beer control devices.* Records all Sales by ringing exact amounts into register.* Reads orders from waiter/waitress and fills and directs wait staff, when to serve in bar.* Greets customers in a courteous fashion, with world-class service in mind.* Completes Daily Bottle Beer Reconciliation and Liquor Report, review any shortages and overages and records them for management review.* Follow work schedule provided and review upcoming events.* Setup bar area and seating area prior to opening.* Checks opening inventory, notes any shortages or changes.* Pours and Dispenses Alcoholic Beverages to Legal age guests.* Rotates and restocks bar coolers, with inventory from walk-in cooler.* Changes tap on empty kegs. Reports any problems or leaks to MOS.* Cleans all surfaces during shift and at end of shift.* Maintains security of all bar supplies and inventory.* Maintains record of daily operations as required.* Capable of mixing drinks according to the establishment's specified recipes* Capable of cutting fruit into slices to be used as garnishes* Understand alcohol safety procedures to prevent over-intoxication

• Hotel Maintenance Engineer (Engineering/Maintenance)

  JOB SUMMARY: Performs general maintenance work of the hotel and grounds to ensure maintenance quality and safety standards are met. Completes work orders and performs preventative maintenance assignments.

• Spa Treatment Manager (Spa)

  Position SummaryThe Spa Treatment Manager oversees the spa providers and spa functions, to include training on all products and services. 

• Banquet Server (Catering/Banquet)

  The Banquet Server is responsible for the set-up and serving of food and beverages to guests at all banquet functions, according to the hotel standards.

• Cook 1 - Gallary Restaurant (Chefs/Kitchen)

  JOB SUMMARY: Prepares food items in accordance with production requirements and quality standards while maintaining a safe, sanitary work environment

• Gallary Restaurant Cook 1 (Chefs/Kitchen)

  JOB SUMMARY: Prepares food items in accordance with production requirements and quality standards while maintaining a safe, sanitary work environment

• Hotel Maintenance Engineer (Engineering/Maintenance)

  JOB SUMMARY: Performs general maintenance work of the hotel and grounds to ensure maintenance quality and safety standards are met. Completes work orders and performs preventative maintenance assignments.

• Turndown Attendant (Housekeeping)

  I. Job SummaryThe Turndown Attendant provides turndown service and cleans guest rooms as assigned, ensuring the hotel-s established standards of cleanliness. This position is responsible for reporting any maintenance deficiencies, handling guest requests or complaints and ensuring the confidentiality and security of all guest rooms. Employee will deliver world-class level of service.

Apply for these jobs at https://www.hospitalityonline.com/the-ballantyne/jobs