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The Broadmoor

1 Lake Avenue
Colorado Springs, CO 80906

(719) 577-5780

Employer Profile

A LUXURY RESORT WITH A SPIRIT OF ADVENTURE

Since first opening our doors nearly a century ago, The Broadmoor has offered guests an incredible way to experience the unique beauty of the American West. Today, that tradition is met with warm, genuine hospitality and an unmatched selection of programs and activities that celebrate our magnificent surroundings.

Hike through scenic trails and lush valleys. Try your hand at authentic Western adventures from horseback riding and mountain biking, to archery or canoeing on Cheyenne Lake. Stop by Broadmoor Outfitters for expert instruction in fly fishing, rock climbing, falconry and more. Guests seeking a more tranquil retreat can enjoy our resort pools and pampering treatments at the Forbes Travel Guide Five-Star Broadmoor Spa.

Our iconic resort is also home to several celebrated restaurants including the only Forbes Five-Star, AAA Five-Diamond restaurant in Colorado, Penrose Room, 54 holes of legendary golf, a world-renowned tennis program, distinctive retail shops, and an array of resort programs for guests of all ages and interests.

The Broadmoor also specializes in hosting unforgettable meetings and events within 185,000 square feet of sophisticated function space. From art tours to tennis clinics, geocaching to fitness training, there’s always something new and exciting to discover at “the most unique resort in the world”. 

CAREERS

Situated on 3,000 lush acres under the shadow of Cheyenne Mountain, The Broadmoor welcomes guests to Colorado Springs with impeccable service and distinctive amenities. Here, the spirit of the West inspires the adventurer within, with endless opportunities to explore the picturesque mountains, streams, and canyons. Be a part of a truly one-of-a-kind resort where personalized luxury offers guests an escape from the ordinary and modern details blend seamlessly with the timeless elegance of our historic hotel.

While The Broadmoor is rich in history, tradition and ambiance, it is ultimately our employees who make this one of the world's finest resorts for both our guests and each other.

MISSION

To go above and beyond our guests' expectations through our commitment to maintaining positive attitudes and providing exemplary service and superior accommodations.

BENEFITS

The Broadmoor offers a competitive employee benefits package, from passes and discounts to various area attractions and events, to 401(k) retirement plans! Employee benefits and/or discounts are subject to change without notice.

Immediate benefits available to all employees include, reduced meal pricing in The Broadmoor Café (employee cafeteria), direct deposit payroll, Employee Assistance Program, access to The Broadmoor Movie Theatre, free uniform laundry services, 10% discount at Broadmoor restaurants, 30% discount in select Broadmoor retail shops, special pricing at The Spa and salon, and more...

After 90 days, employees are invited to attend Benefits Orientation: Medical, dental, vision and prescription drug enrollments are available, to include hotel paid basic life and accidental death and dismemberment.

After six months of full time employment, employees receive 40 hours of paid vacation time.

After one year or more of full time employment, employees receive access to additional voluntary life and disability insurance, an additional 40 hours of vacation, personal days, and holiday pay becomes available.

TRAINING

At The Broadmoor our employees are our greatest asset. As an employee at one of the most prestigious resorts in the country, you will have countless opportunities to gain knowledge, skills and grow both professionally and personally through a variety of classes and workshops. Employment at The Broadmoor, one of the few Five Star, Five Diamond resorts in the country, will provide you with the opportunity to take advantage of more than 50 available training classes and programs. Some of the classes and workshops include:

NEW EMPLOYEE ORIENTATION

This two day program covers The Broadmoor’s mission and philosophy, the basics of guest service and what it means to be Five Star, Five Diamond as well as basic policies. New Hire Orientation is designed to prepare you for a successful career at The Broadmoor.

KEEPING THE STARS

This eight-hour guest service workshop focuses on the hotel’s ratings and the importance of going above and beyond our guests’ expectations. Employees participate in role-plays, group activities, and games to learn how the different departments work together to deliver Five Star Five Diamond service.

DIVISIONAL WORKSHOPS

Broadmoor staff members enjoy a variety of customized in-department programs designed to deliver service standards in new and creative ways to keep them fresh for employees; using games, role-play scenarios and guest feedback to lay common ground between the standards and real-life interactions with our customers.

TRAIN THE TRAINER

This interactive class is designed to give trainers the tools to deliver effective training methods through interactive training exercises and demonstrations. Once an employee has completed this class, an on-the-job training assessment is required for the successful achievement of the Broadmoor Departmental Trainer certification.

TECHNICAL SKILL DEVELOPMENT WORKSHOPS

Training ranges from basic job skills to advanced classes such as:

  • Service Recovery
  • Product Knowledge
  • Selling Techniques
  • Driver Awareness Training
  • Security Threat Training
  • Departmental Shadowing
  • Wine Seminars
  • Knife Skills
  • Nutrition Science
  • Food Safety
  • Bar Operations
  • Mixology
COMPUTER TRAINING

Open to all employees, the Broadmoor offers beginning and intermediate courses in Microsoft Office programs such as Word, Excel, Outlook and PowerPoint in addition to hotel-system specific training courses.

HOTEL MANAGEMENT SEMINAR SERIES

This series of six seminars is designed to give participants a broad overview of all aspects of hotel operations and management. Seminars are facilitated by Broadmoor Executive Committee members and Department Heads who introduce their divisions and career paths to teach employees what it takes to move up in the hotel industry. Seminar topics include:

  • Facilities Management
  • Human Resources Management
  • Sales & Marketing
  • Hotel Operations
  • Food & Beverage Management
  • Financial Management
LEADERSHIP TRAINING

Leadership training at The Broadmoor is not just a class or a set of classes, but an approach that shapes our organizational culture. We provide a comprehensive training program consisting of more than 15 classes that offer a basic understanding of supervision skills, consistency in management practices throughout the hotel, and personal and professional development.

About this Employer

The Broadmoor

1 Lake Avenue
Colorado Springs, CO 80906

(719) 577-5780

784 Room Resort

www.broadmoor.com

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