March 28, 2023
The purpose of this position is to provide consistent leadership in the financial area of the hotel by providing management with guidance and training in terms of: focusing on the profitability of the business; maintaining accurate and timely financial reporting; ensuring acceptable levels on internal control; ensuring compliance with all federal, state, and local regulations and The Darcy Standard Operating Procedures; and safeguarding owners/investors assets.
The Banquet Captain is responsible for supervising and assisting with the set-up, service and cleanup of all assigned banquet functions.
High school diploma and a college degree in hotel or business administration are required.
Key Duties and Responsibilities:* Informs Manager or MOD, when new bottles of liquor or supplies are needed.* Recognizes levels of intoxication and prevents customers from becoming intoxicated.* Turns on / off any promotional signage* Maintains a safe work environment at all times.* Informs customer about current bar specials.* Restocks bar supplies, such as dry goods, all glassware, all juices, sodas, and garnishes.* Ensure that the cleanliness of the bar and lounge areas and equipment, TV, mirrors, signs, tables, chairs, stainless steel are maintained.* Cleans all bar tables, ashtrays and wipes clean.* Checks chairs for spills.* Maintains and cleans all liquor and draft beer control devices.* Records all Sales by ringing exact amounts into register.* Reads orders from waiter/waitress and fills and directs wait staff, when to serve in bar.* Greets customers in a courteous fashion, with world-class service in mind.* Completes Daily Bottle Beer Reconciliation and Liquor Report, review any shortages and overages and records them for management review.* Follow work schedule provided and review upcoming events.* Setup bar area and seating area prior to opening.* Checks opening inventory, notes any shortages or changes.* Pours and Dispenses Alcoholic Beverages to Legal age guests.* Rotates and restocks bar coolers, with inventory from walk-in cooler.* Changes tap on empty kegs. Reports any problems or leaks to MOS.* Cleans all surfaces during shift and at end of shift.* Maintains security of all bar supplies and inventory.* Maintains record of daily operations as required.* Capable of mixing drinks according to the establishment's specified recipes* Capable of cutting fruit into slices to be used as garnishes* Understand alcohol safety procedures to prevent over-intoxication
The Darcy Hotel, located in Washington, D.C., seeks a part-time Bellperson/Valet Attendant who will be responsible for welcoming guests, opening doors, keeping entry areas clean, unloading and transporting guests’ luggage by hand or baggage cart, valet service, responding to guest issues and acquainting guests with amenities.
Maintains the kitchen, dish-washing room and employee break room in a clean, sanitary and organized condition by performing a variety of cleaning job duties.
Maintains the kitchen, dish-washing room and employee break room in a clean, sanitary and organized condition by performing a variety of cleaning job duties.
Often the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, and coordinating with other departments to ensure guests feel well-cared for and valued. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.
Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with hotel/corporate policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner.
Job Summary: The Gerrard Street Kitchen General Manager will provide functional leadership for the restaurant. They will be directly responsible for all front of house operations as well as a la carte, catering/group sales, and beverage functions. The Gerrard Street Kitchen General Manager will oversee all front of house management and staff of the facility and will work closely with the Executive Chef and property Food & Beverage Director. The Gerrard Street Kitchen General Manager will be responsible for the budgeting, forecasting and financial performance of the entire facility.
The Group Rooms Coordinator is responsible for building group blocks and answering group rooms inquiries. This person will also be cross-trained and utilized for check-in, check-out and maximizing room revenue and occupancy. This position is also responsible for providing maximum communication between departments.
I. Job SummaryThe Houseperson cleans and maintains all corridors, elevators and landings and service areas on guest room floors, ensuring hotel-s standards of cleanliness. This position also provides linen supplies for Room Attendants, stocks floor closets, delivers and retrieves items requested by guests and Office Coordinator. Employee will deliver world-class level of service.
Primary responsibility is to facilitate the acquisition of general and specialized equipment, materials and services, excluding food and beverage items, as needed by hotel properties.
Guest Service- Greet and make all guests feel welcomed to the restaurant.- Present a clean and professional appearance at all times.- Maintain a friendly, cheerful and courteous demeanor at all times.- Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude. - Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
Guest Service- Greet and make all guests feel welcomed to the restaurant.- Present a clean and professional appearance at all times.- Maintain a friendly, cheerful and courteous demeanor at all times.- Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude. - Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
Guest Service* Greet and make all guests feel welcomed to the restaurant.* Take drink and food orders, process orders in a timely manner, serve orders and accommodate special needs/requests.* Remain attentive to guests throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.* Complete all restocking and cleaning duties by performing opening and closing as instructed.* Memorize menu items, recipes and daily specials in order to answer questions and make recommendations.* Maintain cleanliness standards in restaurant, wait station and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy health and safety requirements.* Attend team briefings.* Present a clean and professional appearance at all times.* Maintain a friendly, cheerful and courteous demeanor at all times.* Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude. * Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.* Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.* Be continually aware of, and maintain, the highest standards of safety and hygiene.
Guest Service* Greet and make all guests feel welcomed to the restaurant.* Take drink and food orders, process orders in a timely manner, serve orders and accommodate special needs/requests.* Remain attentive to guests throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.* Complete all restocking and cleaning duties by performing opening and closing as instructed.* Memorize menu items, recipes and daily specials in order to answer questions and make recommendations.* Maintain cleanliness standards in restaurant, wait station and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy health and safety requirements.* Attend team briefings.* Present a clean and professional appearance at all times.* Maintain a friendly, cheerful and courteous demeanor at all times.* Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude. * Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.* Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.* Be continually aware of, and maintain, the highest standards of safety and hygiene.
* Prepare station in anticipation of the day's business. * Stock work areas with china, glassware, linen, coffee pots, napkins and ensure that stock is clean and polished. * Check VIP list, and communicate orders to the kitchen and the next room service shift. * Set trays and tables according to established standards. * Deliver orders according to established standards. * Retrieve trays on a timely basis. * Ensure quality of food - beverage being delivered and communicate with Manager/Captain/Kitchen. * Prepare and deliver amenities and replenish as needed. * Perform opening and closing duties according to established sidework checklist. * Have a thorough knowledge of menus and current specials and upsell items to guests. * Answer the telephone while maintaining the established standards.* Approach all encounters with guests and employees in a friendly, service-oriented manner. * Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working. * Team members must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
* Concentrate efforts in selling all aspects of the Hotel with an absolute focus on Group business
Guest Service- Greet and make all guests feel welcomed to the restaurant.- Stock condiments and bread.- Communicate to kitchen if ticket times are slow.- Work with Chef to ensure food quality and presentation is meeting restaurant standards.- Assist guests with requests after delivering food.- Keep area clean according to health regulations.- Attend team briefings when relevant.- Present a clean and professional appearance at all times.- Maintain a friendly, cheerful and courteous demeanor at all times.- Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude. - Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.- Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
Guest Service- Greet and make all guests feel welcomed to the restaurant.- Stock condiments and bread.- Communicate to kitchen if ticket times are slow.- Work with Chef to ensure food quality and presentation is meeting restaurant standards.- Assist guests with requests after delivering food.- Keep area clean according to health regulations.- Attend team briefings when relevant.- Present a clean and professional appearance at all times.- Maintain a friendly, cheerful and courteous demeanor at all times.- Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude. - Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.- Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
* Keep area clean according to Board of Health standards.* Follow directions for food preparation.* Desire to achieve a consistent level of perfection in food preparation in order to have uniformity in presentation and waste management.* Attend team briefings.* Present a clean and professional appearance at all times.* Maintain a friendly, cheerful and courteous demeanor at all times.* Must be able to work well under pressure while retaining tact and composure * Must be able to read, communicate effectively in EnglishTraining* Complete training on safe lifting procedures.
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