Jobs at The Steward, Santa Barbara, a Tribute Portfolio Hotel

• Guest Service Representative (Guest Services)

  the smiling face of hospitality...front and center

  Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience.  Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving.  The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.

• Director of Housekeeping (Housekeeping)

  The Executive Housekeeper works closely with all hotel departments to ensure high standards of guest satisfaction through cleanliness, amenity availability, and fulfilment of special requests.  As leader of the housekeeping department, the Executive Housekeeper must coach and train team members, assign workload according to hotel and labor standard, manage inventory and resources, and uphold standards of cleanliness.  The primary responsibility of the Executive Housekeeper is to coordinate needs of guests arriving/departing with the guest services team, adequately schedule team members to meet workload requirements, and ensure brand standards of cleanliness and upkeep are maintained.

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