September 29, 2023
2015 Massachusetts Avenue NW
Washington,
DC
20036
Are you a guest service champion? Do you have astonishing communication, organization, and follow-up skills? Are you the first one to respond to guests and customers questions and concerns with confidence? Are you comfortable overseeing policies and procedures? Are you a mentor to professional peers? Do you love being a part of DC's history and representing a local specialty? Are you a continual learner with a thirst for excellence? Are you looking for company whose Core Values support growth and development? If you answered "yes", this might be the position for you!
This role focuses on vital non-guest facing processes to ensure compliance with management company and brand standards. Attention to detail is critical. This position is responsible for maintaining logs of attendance for all departments and preparing/tracking payroll documentation on a regular, weekly basis. In addition, tracking compliance with audit standards (temperature logs, sign in sheets, mechanical maintenance logs, inspection tracking) will be a large part of this role. This role will be exposed to all parts of the operation of the hotel and will ensure that each department is maintaining the highest level of compliance in all audit standards. At the direction of the GM, this associate will also support the hotel’s project planning and tracking initiatives, ensuring the condition and cleanliness of the guest rooms meets all expectations and providing weekly updates on the status of ongoing projects.
The position will manage the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial and GSS goals.
1. Prepare food of consistent quality following recipe cards and production and portion standards, per check from servers.
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