• 1st Cook (Chefs/Kitchen)

  . Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Use and regulate temperature of ovens, broilers, grills, and roasters. Prepare special meals or substitute items. Ensure proper portion, arrangement, and food garnish. Test foods to determine if they have been cooked sufficiently.  Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform Food & Beverage service staff of menu specials and out of stock menu items. Set-up and break down work station. Serve food in proper portions onto proper receptacles. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food.

• 2nd Cook (Chefs/Kitchen)

  Prepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients. Assist with preparation and cooking of food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. On occasion, may be required to operate ovens, stoves, grills, microwaves, and fryers. Test foods to determine if they have been cooked sufficiently. Maintain food logs and monitor food quality while preparing food. Set-up and break down work station. Serve food in proper portions onto proper receptacles. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food.

• Banquet Server (Catering/Banquet)

  We welcome you to join our global and diverse family. Your positive energy and people-pleasing mindset are an important part of why our guests continue to choose us for their event needs. Every day presents a new opportunity to interact with people from all over the world, giving you new inspiration and perspective.

• Bartender Living Room (Bartender/Mixologist)

  Your role isn’t just about mixing drinks. Instead, you build an experience that is memorable and unique. You have the basics down, but are constantly on the look-out for new trends, micro-local offerings, and guests’ evolving needs. You are not just a beverage enthusiast, but also the host of the space. Your role goes beyond the bar itself. You take ownership of guest service more broadly and do what needs to be done. You will use your knowledge and expertise to make the bar look and function flawlessly. You will build relationships with others across the hotel and in the community, to anticipate and deliver on our guests’ needs. You will be passionate about the guest service experience, but also have an eye for detail.

• General Maintenance (Engineering/Maintenance)

  Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Communicate each day’s activities and problems that occur to the other shifts using approved communication programs and standards. Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building. Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough clean up of the painting or repair area. Test, troubleshoot and perform basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. Program TV's and perform general housekeeping and engineering-related inventory duties. Use the Lockout/Tagout system before performing any maintenance work. Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers, Display basic computer skills including inputting air handler schedules and making temperature changes.

• In Room Dining Server (Food & Beverage)

  Complete opening and closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Set up, stock, and maintain work areas. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.

• Linen Room Attendant (Housekeeping)

  Respond promptly to requests from guests and other departments. Identify and report preventative or other maintenance issues in public areas or guest rooms. Post caution signs. Contact other departments directly for urgent repairs. Assist with inventory control, organizing and distribution, of necessary linen and other housekeeping supplies throughout the hotel. Clean, maintain, and store cleaning equipment.

• Room Attendant / Stylist (Housekeeping)

  Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms. Replace dirty linens and terry with clean items. Make beds and fold terry. Clean bathrooms. Remove trash, dirty linen, and room service items. Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances. Dust, polish, and remove marks from walls and furnishings. Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).

• Server - Restaurant (Food & Beverage)

  As a server, you will act as a conduit for our guests appetite, connecting their taste buds with our beverage & food offerings creating an unremarkable dining experience. You are part of a bigger production within the B&F team, ready to shine a spotlight on every dish. Our guests rely on your expertise, so you are able to articulate exactly what our guests can anticipate with each dish/beverage offering. You lead each conversation with confidence, capturing your audience with your electric persona and charismatic energy. Under pressure, you keep cool, attending to each of your guests needs without compromising your attention to detail. As a result, they keep coming back for more!     

• Shipping and Receiving Attendant (Operations)

  Receive, unload, and process deliveries and account for incoming freight based on invoice and receiving reports. Stage merchandise by department, mark appropriately for placement in facility, and deliver merchandise to appropriate department. Verify and track received inventory and complete inventory reports and logs. Reconcile shipping invoices and receiving reports to ensure count accuracy. Receive, store, ship, and deliver incoming and outgoing department packages and mail. Secure the receiving room and its contents, ensuring safekeeping of packages. Follow all national, state, and local hazardous material shipping guidelines and regulations. Ship all out-going mail and packages. Verify quantity and condition of packages upon receipt prior to delivery to guest. Communicate with guest regarding received packages. Maintain accurate tracking system on all shipping and receiving transactions, including receiving guest signatures for received packages. Communicate with proper management regarding any loss or damage with packages.

• Steward (Chefs/Kitchen)

  Operate and maintain cleaning equipment and tools, including the dish washing machine, hand wash stations pot-scrubbing station, and trash compactor. Wash and disinfect kitchen and store room areas, tables, tools, knives, and equipment. Receive deliveries, store perishables properly, and rotate stock. Ensure clean wares are stored in appropriate areas. Use detergent, rinsing, and sanitizing chemicals in the 3-compartment sink to clean dishes. Inspect, pull, and stack cleaned items, send soiled items back for re-scrubbing and re-washing. Rack and spray all racked items with hot water to loosen and remove food residue. Sort, soak, and wash/re-wash silverware. Breakdown dirty bus tubs. Empty and maintain trashcans and dumpster area. Clean and mop all areas in assigned departments. Dispose of glass in the proper containers. Break down cardboard boxes and place them and other recyclables in the recycle bin.

• Valet - Bellperson - Welcome Ambassador (Guest Services)

  Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mix-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.

• Welcome Agent (Guest Services)

  Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

• Welcome Desk Manager (Front Desk) (Guest Services)

  Time to rock the house—-front of house and heart of house! Under the guidance of the Director of Welcome, you will be supporting the rooms division (Welcome Desk) to ensure our guests have an epic experience. Whether it’s in the spotlight center stage, or navigating backstage behind the scenes, you are an expert in operations and making things happen is second nature to you. No task too big, no ask too small, your attention to detail and ability to execute are the reasons you shine on stage! Are you ready for your debut as W Toronto’s Welcome Manager?! Make your move.

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