Jobs at The Westin Anaheim Resort

• Service Express Agent (Guest Services)

  Be the Voice of Exceptional Hospitality as a Service Express Agent

  Responsible for telephone switchboard station in order to answer telephone calls. Process guest requests for wake-up calls, screening calls, room service orders and other requests related to placing or receiving telephone calls. Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department (e.g. Bellperson, Housekeeping, Engineering, Room Service, Valet), and follow up with guest to ensure their request has been met to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with accessing the internet. Report accidents, injuries, and unsafe work conditions to manager.

• Cook 3- Seasonal (Chefs/Kitchen)

  Join Our Culinary Team as a Dynamic Cook 3 - Exciting Opportunity Awaits!

  OVERVIEW: The Cook 3 is responsible for the daily mis en place of his or her station, adhering to recipe cards and ensuring the standards of quality are being met. Must be proficient in all cooking techniques. Must prepare for all banquet events as needed and execute in a timely fashion if in the banquet kitchen. If in an outlet must follow all recipe cards to ensure quality and consistency.

• Guest Services Manager (Guest Services)

  Lead Luxury Guest Services at an AAA Four Diamond Orange County Hotel

  The role leads the Guest Services/Concierge and Front Services teams, including Club Lounge, Concierge Desk, Valet, Bell and Door Services, Self-Parking, luggage assistance, transportation coordination and related front-of-house operations. This position directs supervisors and associates in delivering an anticipatory, personalized luxury guest experience from pre-arrival through departure; protects the guest experience during operational challenges; maintains a safe and secure environment; improves guest and employee satisfaction; and supports departmental financial performance.

• Rooms Controller (Rooms Division)

  Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

• Service Express Agent (Guest Services)

  DISCOVER WHAT IT MEANS TO RISE! At The Westin Anaheim Resort, discover a place where you’re given a choice to not just get up and go to work, but to RISE. To work together to enhance the well-being of our guests and our communities. Apply today.

  Responsible for telephone switchboard station in order to answer telephone calls. Process guest requests for wake-up calls, screening calls, room service orders and other requests related to placing or receiving telephone calls. Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department (e.g. Bellperson, Housekeeping, Engineering, Room Service, Valet), and follow up with guest to ensure their request has been met to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with accessing the internet. Report accidents, injuries, and unsafe work conditions to manager.

• Night Auditor (Guest Services)

  Own the Overnight: Night Auditor for Luxury Hotel Finance & Guest Service

  The Night Auditor is responsible for completing the hotel's overnight financial and operational audit while providing polished, attentive guest service. The position's primary focus is reconciling outlet checks and revenue activity, validating supporting documentation, completing daily audit workbooks, researching discrepancies and producing accurate reports for hotel leadership and Finance. The Night Auditor also supports Front Desk operations, processes the property's end-of-day cycle, assists guests during the overnight shift and helps maintain a safe, secure and luxury-focused environment.

• Preventive Maintenance Engineer (Engineering/Maintenance)

  OVERVIEW:  The Preventive Maintenance Technician is primarily responsible for performing scheduled preventive maintenance for the rooms and suites which consists of inspections, minor corrections and work order initiation. Key responsibilities include keeping all equipment in good repair with a minimum of downtime by providing day-to-day maintenance of the hotel and completing maintenance work orders from all departments on a timely basis by following hotel’s standard operating procedures. Basic knowledge in plumbing, electrical, carpentry & painting required.

• Front Desk Agent (Guest Services)

  Responsible for processing all guest check-ins/check-outs, confirming reservations, assigning rooms, and issuing and activating room keys. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system.

• Senior Food & Beverage Manager (Food & Beverage)

  Luxury Hospitality Leader Wanted: Senior Food & Beverage Manager at Four Diamond Property

  As a Four Diamond property, The Westin Anaheim Resort is committed to delivering a refined, elevated, and highly personalized dining experience. The Senior Food & Beverage Manager is responsible for supporting the Director of Food & Beverage in the leadership, execution, and oversight of all outlet operations, including Tangerine Room, Bar 1030, RISE Rooftop, Bella's Splash Pool, and In-Room Dining. This role serves as the senior operational leader supporting the Director of Food & Beverage and is responsible for ensuring luxury service standards, operational consistency, labor productivity, cleanliness, and team accountability are executed at the highest level across all outlets. The Senior Food & Beverage Manager leads from the floor, develops leaders, anticipates operational needs, and always ensures seamless and controlled guest experience. Success in this role is defined by the ability to execute departmental standards through visibility, accountability, and leadership while supporting the overall goals and direction established by the Director of Food & Beverage. This position serves as an extension of the Director of Food & Beverage and is expected to build, develop, and hold leaders accountable while maintaining a highly engaged and performance-driven culture. This role is intended to develop future Food & Beverage leaders. Individuals who consistently demonstrate exceptional leadership, operational excellence, financial awareness, and the ability to drive results may be considered for future advancement opportunities, including Assistant Director of Food & Beverage positions as they become available. This is a hands-on leadership role where presence, accountability, urgency, and consistency define success.

• Cook 3 (Chefs/Kitchen)

  OVERVIEW: The Cook 3 is responsible for the daily mis en place of his or her station, adhering to recipe cards and ensuring the standards of quality are being met. Must be proficient in all cooking techniques. Must prepare for all banquet events as needed and execute in a timely fashion if in the banquet kitchen. If in an outlet must follow all recipe cards to ensure quality and consistency.

• Front Service Attendant (Guest Services)

  DISCOVER WHAT IT MEANS TO RISE! At The Westin Anaheim Resort, discover a place where you’re given a choice to not just get up and go to work, but to RISE. To work together to enhance the well-being of our guests and our communities. Apply today.

  Responsible for greeting guests, parking and retrieving guest vehicles in a prompt yet safe manner and escorting guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and orientate the guests on room features (e.g., use of room key, ice and vending areas, in-room safe, valet laundry services, and other features of the room). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.

• Pastry Cook III (Chefs/Kitchen)

  The Pastry cook is responsible for all dessert preparation in the pastry kitchen which may include, desserts, baked goods, cakes, cookies, ice cream, chocolates etc. The Pastry Cook is responsible for desserts needed for banquets, special events and all restaurants. 

• Cook 2 (Catering/Banquet)

  The Cook 2 is responsible for the daily mis en place of his or her station, adhering to recipe cards and ensuring the standards of quality are being met. Must be proficient in all cooking techniques. Must prepare for all banquet events as needed and execute in a timely fashion if in the banquet kitchen. Must prepare and execute all menu items for their station if in an outlet according to the recipe cards to ensure that quality standards are being met.

• Room Attendant (Housekeeping)

  DISCOVER WHAT IT MEANS TO RISE! At The Westin Anaheim Resort, discover a place where you’re given a choice to not just get up and go to work, but to RISE. To work together to enhance the well-being of our guests and our communities.

  OVERVIEW: The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests. Must meet or exceed 4 Diamond standards.

• Cook 1 (Chefs/Kitchen)

  The Cook I is responsible for overseeing and supervising their area of os responsibility.  The Cook I must demonstrate the highest standards as a role model and have the ability to coach other cooks as needed to ensure standards are being met.  Responsible for daily production and execution of menu items.  The Cook I communicates effectively and daily with the Chef on duty in regard to staff performance and daily production.

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