As a small company, we are able to achieve significantly better results than competitors by interacting on a very personal basis with all of our stakeholders.
At Westport hotels, the only true “bosses” are our guests. As such, we believe that our first responsibility is to our guests. We work under the motto that “the interests of the guests drive our decisions.” We operate with a sense of urgency on any and all matters related to our guests. We own and address the slightest problems or needs of our guests. We are always responsive, doing everything we can to turn a problem or need into a positive experience for our guests. Our openness to innovation and creativity is what leads us to providing unparalleled, personalized, hands-on service to them.
We are also responsible to our employees. We make it a priority to attract and retain the most talented, driven and customer-focused individuals in all areas of our operations. We pledge to provide excellent benefits and compensation. We also strive to present a work atmosphere characterized by constant communication, innovation and improvement. We respect and appreciate all of our associates. We believe by treating them with respect and emboldening them with responsibility, they respond by giving their best, which in turn helps create the exceptional service and attention to detail our guests have come to expect. We believe in the excellence of our workforce and their collective capacity to lead the company into the future. That is why Westport leadership is always open to all ideas to improve operations and the guest experience.
Since we are located in a small yet thriving area, we are also focused on the greater Burlington community. We are committed to fulfilling our responsibility to the environment and the communities that we operate in. Westport hotels are developed and operated with the environment in mind. We have committed to using as much recycled and environmentally friendly products and equipment as possible. But to Westport, sustainability goes beyond materials. It is about sustaining longstanding business relationships with all of our partners, from local farmers and suppliers to large strategic industry partners. As part of our sustainable community practices, Westport strives to have a large presence in the community through charitable efforts and sponsorships, as well as volunteering on committees and at events that bring our employees and the community together for the common good.
Our final responsibility is to our owners. We know that long-term profitability is tied to our ability to satisfy the needs of all of our stakeholders — from guests, to associates, to the local community — while not compromising our core values. We honor their confidence in us by being ever-careful of the owners investment.
We always value any input from any member of the Westport community to improve our current operations to achieve even greater success.