Jobs at Wincome Hospitality

• Preventive Maintenance Engineer (Engineering/Maintenance)

  OVERVIEW:  The Preventive Maintenance Technician is primarily responsible for performing scheduled preventive maintenance for the rooms and suites which consists of inspections, minor corrections and work order initiation. Key responsibilities include keeping all equipment in good repair with a minimum of downtime by providing day-to-day maintenance of the hotel and completing maintenance work orders from all departments on a timely basis by following hotel’s standard operating procedures. Basic knowledge in plumbing, electrical, carpentry & painting required.

• Cook 3- Seasonal (Chefs/Kitchen)

  Join Our Culinary Team as a Dynamic Cook 3 - Exciting Opportunity Awaits!

  OVERVIEW: The Cook 3 is responsible for the daily mis en place of his or her station, adhering to recipe cards and ensuring the standards of quality are being met. Must be proficient in all cooking techniques. Must prepare for all banquet events as needed and execute in a timely fashion if in the banquet kitchen. If in an outlet must follow all recipe cards to ensure quality and consistency.

• Front Desk Supervisor (Guest Services)

  The ideal Front Office Supervisor candidate will have 1-2 years previous Front Desk Agent experience, exceptional communication skills, and enjoy working in a fast-paced environment. We are looking for positive, upbeat individuals who can deliver total guest satisfaction

• Host - PM (Food & Beverage)

  To greet and seat guests efficiently utilizing both the AOA service standards and Forbes Travel Guide standards for hotels and restaurants. Follow guidelines for seating that are fair and equitable. Use digital communication including telephones, computers, and mobile devices to communicate electronically in a professional manner. Handle guest challenges using empathy and hospitality. At times you will be asked to take orders and facilitate payment, requiring thorough product knowledge. Being punctual and following hotel policy and guidelines while fostering a safe environment for all is paramount. 

• Room Attendant (Housekeeping)

  The Room Attendant is responsible for cleaning rooms as assigned on a daily basis. The Housekeeping Room Attendant must ensure rooms are cleaned and maintained to hotels set standards. Rooms must be ready in a timely manner for guests accommodations and work must be done in a safe, accident free manner according to Occupational Safety and Health Administration (OSHA). Interaction with guests and co workers must be conducted in a service oriented and friendly manner. 

• Benefits Manager (Human Resources)

  Now Hiring: Benefits Manager Orange County, California Luxury Hospitality | 4-Diamond Property

  We are a distinguished hospitality company known for exceptional guest experience and a culture that values excellence, innovation, and integrity.  As a leader in the luxury hospitality space, we believe our people are our most asset.

• Corporate Marketing Manager (Sales & Marketing)

  Shape the Story, Drive the Stay: Corporate Marketing Manager

  Communications is a strategic function, integral to the marketing discipline, and encompasses the actions taken to influence external guests, internal guests, owners, the company and community-at-large. Communications, publicity, ecommerce, social media, promotion and civic involvement are all means to accomplish the goal of building business. Communications activities and budget must be integrated into the hotel’s overall sales and marketing plan and must parallel with the primary revenue objectives of the hotel. While usually qualitative as opposed to quantitative, every marketing action should strive to impact the hotel’s revenue objectives and be directed towards a specific goal.

• Night Audit (Guest Services)

  The ideal Night Audit candidate will have some previous Front Desk Agent experience, exceptional communication skills, very detail oriented and enjoy working in a fast-paced environment. We are looking for positive, upbeat individuals who can deliver total guest satisfaction, and produce very accurate work. 

• Bartender (Bartender/Mixologist)

  As a bartender you are responsible to provide timely, accurate and friendly service while preparing the highest quality beverages for our guests.

• Maintenance Engineer 1 (Engineering/Maintenance)

  As an Engineer 1, you'll be responsible for performing general maintenance work to ensure hotel maintenance quality and safety standards are achieved and maintained. Some categories of maintenance jobs may include but are not limited to any of the following:

• Bellman (Guest Services)

  Avenue of the Arts Hotel, Costa Mesa's only AAA Four Diamond hotel is seeking a Bell Valet/Driver for one of Orange County's most distinguished hospitality destinations.

  Bellman/Drier assists guests with their luggage, transportation, and general guest service needs

• Barista (Food & Beverage)

  At Blossom we create a unique guest experience that is centered around wellness and lifestyle. Therefore, we cater to our customer’s needs by providing a welcoming space where they can casually dine, grab an elevated to go meal, and shop for unique gifts and apparel. As a Blossom Attendant & Cashier working at the Westin Anaheim Resort, you will be responsible for exceeding guests’ expectations. You will provide our guests with friendly, prompt and attentive service that is tailored to the customer’s preference and the Westin service standard. The Blossom Attendant & Cashier partners with all team members from the front of house to the back of house to create a hospitable and cohesive environment for customers and associates alike. The Blossom Attendant & Cashier is a hands-on customer facing and back of house role. You create exceptional customer experiences and build enduring relationships both internally and externally. Your role is vital, as you are typically the first person to interact with all guests. You are responsible for driving retail sales, possessing brand knowledge of all retail products and menu items, efficiently and effectively check out guests and handle all guests needs. Additionally you will clean tables and surface areas between guests, re-fill food supplies: coffee station, napkin dispenser, etc. You will also assist with unpacking, steaming, prepping and processing all retail items. You must possess brand knowledge of all retail products and menu items, efficiently and effectively check out guests and handle all guests needs. You will enthusiastically and equally assists with all retail shop and front of house café needs.  

• Rooms Controller (Rooms Division)

  Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

• Service Express Agent (Guest Services)

  Be the Voice of Exceptional Hospitality as a Service Express Agent

  Responsible for telephone switchboard station in order to answer telephone calls. Process guest requests for wake-up calls, screening calls, room service orders and other requests related to placing or receiving telephone calls. Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department (e.g. Bellperson, Housekeeping, Engineering, Room Service, Valet), and follow up with guest to ensure their request has been met to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with accessing the internet. Report accidents, injuries, and unsafe work conditions to manager.

• Sales Manager (Sales & Marketing)

  Build Relationships. Create Opportunities. Drive Success. Bring your passion for sales and hospitality to Avenue of the Arts Costa Mesa, where you’ll connect clients with memorable experiences while helping grow business at our award-winning luxury hotel.

  As our Sales Manager, you’ll play an important role in driving business and building lasting relationships for Avenue of the Arts Costa Mesa, the city’s only AAA Four-Diamond hotel and a recognized Condé Nast Traveler’s Choice property. Part of Marriott’s Tribute Portfolio, our eclectic, music-inspired luxury hotel sits in the heart of Orange County, directly across from Segerstrom Center for the Arts and just 2.5 miles from SNA Airport. We’re looking for an engaging, motivated sales professional who is excited to represent a property that is anything but ordinary—combining captivating design, first-class hospitality, and memorable guest experiences. You’ll work closely with our Sales and Catering team and hotel leadership to build client relationships, uncover new business opportunities, drive revenue, and showcase what makes Avenue of the Arts an exceptional destination for meetings, events, and group business.

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