Under the leadership of the property General Manager, the Senior Director of Marketing is responsible for leading and execution of all marketing strategies. This executive leadership role requires a deep understanding of the casino and hospitality industries. The Senior Director of Marketing will work in collaboration with the corporate Chief Marketing Officer and the corporate Marketing Directors to drive the acquisition and retention of gaming & non-gaming customers and to maximize revenue growth and profitability. This position reports to the General Manager and manages the following marketing departments: marketing planning, advertising & brand management, promotions & special events, entertainment, and marketing budget management & analysis.
EVS Attendant I is responsible for the upkeep and cleaning of the gaming complex to include machines, bathrooms and offices located at the casino. EVS personnel will produce the highest quality of cleanliness in all areas following established procedures.
Hotel Front Desk Agents perform an array of tasks to make guests feel welcome but their primary responsibility is registering guests to their hotel room.
The Main Banker must be knowledgeable in all aspects of the gaming operation and is responsible for adequately and accurately handling large currency transactions. The Main Banker must be self-motivated, well organized and able to keep accurate records.
The Player Services Representative assists in executing property promotions in order to maximize the profits of the gaming facility, giving correct change, accurately counting and recording assigned funds, verifying and documenting personal information for all transactions. Player Services Representatives are responsible for performing high volume cash and non-cash transactions with guests and team members in a courteous, accurate, and timely manner; Computes all monetary transactions, maintains accurate transactions and auditable balancing practices. The beginning and end of shifts count down and balance amounts to impress the bank.
The Hotel Housekeeping Room Attendant play a critical role in the overall guest experience by preparing guestrooms that are clean, comfortable, well maintained and serviced according to company specifications.
The primary responsibility of the Casino Host is to acquire, develop and maintain relationships with VIP customers that lead to increased revenues for the company. All duties are to be performed in accordance with departmental and WCH’s policies, practices, and procedures