May 3, 2024
5151 Pooks Hill Road
Bethesda,
MD
20814
The Principal Engineer, Network DevOps will lead in technical direction and innovation strategy for Cloud and On Prem journey spanning across Property Networks, Datacenter/Cloud Networks, and Corporate Networks. This role will work closely and collaboratively with a team of network automation engineers in the capacity of technical lead. This role is accountable for establishing technical level relationships and partnering with all business disciplines, other MI teams, vendors to define and implement the Network DevOps strategy, building and enforcing the standards defined in it. The Principal Engineer, Network Devops will also work in tandem with Network Devops Architect to build the strategy and a matrix of expert Network Architects in other towers to drive adoption of DevOps practices and operating models across the globe.
Effectively and efficiently manages the development sprints from planning to execution to review in an agile development environment. Runs daily standups, collaborates on requirement documentation, and unblocks barriers to keep the team moving. Coaches and collaborates with cross-functional teams, Product Owners, other Scrum Masters to foster decision-making and continuous improvement. Ensures objectives match capacity so that team commitments can be achieved. Demonstrates strong leadership abilities and guide the development of agile capabilities in the Global Technology organization and across Marriott’s portfolio of products.
Takes day-to-day direction from assigned Product Leader/Owner to lead technical workgroups and/or functions as a technical expert. Operates as a key member of the team/squad to resolve and makes decisions on more complex, non-routine service requests with limited to moderate risk. Performs research, analysis, design, creation and implementation of applications to meet current and future user requirements. Defines and creates the next generation of solutions to drive Marriott value. Monitors multiple projects by Service Provider to successful completion, maintaining scope within the time and budget constraints. Creates solutions that serve our business leveraging current and leading-edge technologies in an innovative and impactful manner.
The Nurse CARE Manager coordinates timely, appropriate, quality, occupational illness/injury care and follow-up to ensure early return to work and to minimize workers’ compensation losses. The NCM is responsible for conducting first level Utilization Review and coordinates subsequent levels if necessary, as required by jurisdiction. This position is responsive to Marriott’s associates, Marriott Claims Services, business units, Risk Management and community health resources. Quality, cost effective health services that meet the needs of the Marriott associates is a foremost concern in this position.
The Systems Engineer serves as a Subject Matter Expert in a complex array of solutions. An ideal candidate will exhibit strong communications skills, be self-motivated, adaptable, and dependable. This individual will play a critical role in engineering and supporting Technology Workplace Products as a technical resource, with the primary responsibility to design, implement, and maintain Virtual Desktop Infrastructure (VDI) solutions using Microsoft Azure technologies. They will contribute in resolving complex issues and providing input for decisions on more complex, non-routine service requests with limited to moderate risk. This role will be called upon can make contributions into research, analysis, design, creation, and implementation of systems to meet current and future user requirements. This individual will collaborate on multiple projects to ensure for successful completion.
Be part of building the World’s leading Travel Innovation Platform! The Release Train Engineer (RTE) is a leader and coach for the Agile Release Train (ART) who possesses a strong understanding of Agile and can execute and manage Agile processes. Organizes and facilitates ART events and assist the teams in delivering value. Communicates with stakeholders, escalate impediments, helps manage risks, and drive relentless improvement.
The Sr. Analyst, Insider Threat Incident Response Analyst uses a solid working knowledge of insider threat behavior to respondto potential insider threat incidents. Reviews and analyzes data from a variety of data security and data loss prevention tools. Collaborates with multiple areas of the business to determine root cause of the events and makes recommendations on how to mitigate of insider risk. Helps track and manage metrics (KPI/KRI) to ensure the advancement of the program across the enterprise.
The candidate will be responsible for completing and maintaining 3rd Party Hosting Service Provider reviews, including creating risk assessments, and security test and evaluations. The candidate will also be responsible for supporting the overall security program including security policy, procedures, and standards, assessing the risk of the internal and external IT systems, ensuring Marriott iT documents are compliant with Marriott security policies and procedures, and reviewing documents for accuracy and completeness.
Marriott has an exciting opportunity for a Senior Software Engineer on the Software Engineering – Data Services team. This role is part of the team focused on building out our next generation tokenization platform, analytics, and machine learning platform. Appropriate candidates have a passion for data, privacy, and security merging technologies, a vision for building next-generation capabilities, and a strong drive for success. In this role, you will be a technical expert and lead engineer for the Data Services team. You will perform research, analysis, design and development on a wide range of next generation data protection capabilities and products. You will set technical standards and develop reusable frameworks to ensure consistent and efficient creation of data capabilities and products. You will assume technical ownership of Service Provider deliverables and lead their technical resources to ensure deliverables are of high quality, follow our technical standards & best practices and perform at scale. In addition, you will research emerging technologies that will provide future capabilities as well as seek solutions for complex technical issues. You will make decisions on complex, non-routine requests to Marriott business teams. If you feel you are up for the challenge, then please see further details below…
We are seeking an experienced Cybersecurity Director to lead our organization’s efforts in developing and maintaining robust analytical platforms for advanced threat detection and prevention. This leader will oversee SIEM and UEBA platform engineering and delivery of Security Orchestration and Automated Response (SOAR) services to incident response personnel as well as operational monitoring of these critical services. A successful leader will maintain a focus on innovation, collaboration, and continuous improvement to ensure engineering and automation services effectively support our partners in Cybersecurity Operations.
Provides application development leadership for the implementation of key technology initiatives that drive Marriott International's Digital strategy in a fast-paced, mission critical environment. This role will be responsible for advancing Marriott’s Digital platform in alignment with our core business objectives and enterprise architecture principles.
Platform Engineer, Kubernetes will support the delivery and operations to deploy and scale the Kubernetes Platform. This person will join a team of engineers building out this platform for the enterprise. This role will code solutions for an enterprise Kubernetes as a self-service platform. Supported by a team of engineers, the ideal candidate has some experience engineering large scale platform-as-a-service products and is skilled in solving problems through coding.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott is a world leader in hospitality. Offering the most powerful portfolio in the industry, our 31 brands and 8,500+ properties across 138 countries and territories give people more ways to connect, experience and expand their world. Diversity and inclusion are fundamental to our core values and strategic business goals. Taking care of people and their well-being is our most precious cultural inheritance.
Marriott International, Inc.: Manager, Creative Services – Bethesda, MD
The Director, Outbound Communications will be the product owner for email marketing, overseeing operations that deliver highly personalized, targeted and relevant communications to millions of global Marriott Bonvoy members and non-member guests. As Marriott’s outbound communications channels grow in scope, volume and complexity, the Director will be a subject matter expert on email marketing, guiding internal teams who wish to access the Marriott email tools and database to achieve their marketing objectives, maximize revenue and foster guest engagement. This individual will oversee the processes through which Marriott delivers billions of marketing emails each year, including their contact frequency, targeting, decisioning, testing, analysis and optimization, and will have deep knowledge of outbound messaging platforms, various data sources available to Marriott marketers, marketing best practices, internal Marriott marketing policy, and global consent and privacy regulations. The Director will help Marriott advance the art and science of outbound marketing, with a performance-management mindset. The ideal candidate will be highly organized, with the ability to juggle multiple projects and make decisions in a fast-paced environment.
The Senior Manager, Loyalty Account Products plays a vital role within Marriott’s App & Web Digital Products team, reporting directly to Director, Loyalty and Account Products. This position is key to supporting the digital member experience evolution through strategic and tactical subject matter expertise and requires a high degree of ownership, communication, partnership with stakeholders, attention to detail, and ability to manage multiple, fast-paced initiatives. The role involves research, ideation testing, as well as tactical and effective feature delivery via an agile scrum team. Lastly, you will also work with varied business stakeholders in multiple disciplines such as Loyalty Operations, Marketing or Communications, as well as varied technical stakeholders ranging from application teams to technical partners from integration partners and various backend system teams.
The Cyber Incident Response Analyst is responsible for responding to both existing and emerging threats, as well as identifying attacker tools, tactics, and procedures by analyzing data from a variety of sources and tools. Through a strong understanding of attacker behavior, participates in and manages security events and incidents, and helps train and mentor other analysts. The successful candidate will possess current technical skills and strong communication skills to manage multiple investigations with often tight deadlines.
The Manager of IT Service Desk Technologies is a key leadership role responsible for guiding the design, implementation, and ongoing enhancement of our organization's IT Service Management (ITSM) framework. This individual will serve as the driving force behind ensuring that our IT services are strategically aligned with business objectives, uphold stringent quality standards, and consistently deliver outstanding value to both clients and stakeholders.
Provides account management support for domestic and international wholesale and tour operator accounts that buy locally within the market located in top source markets that buy locally within the market. Partners with the Global Sales Organization (GSO) team to verify the pull through of segment strategies and tools in the market, as appropriate. Develops strategic relationships with key segment buyers with the purpose of penetrating and growing local market share and driving revenue to hotels within the organization.
Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
Set-up, operate, and troubleshoot all AV/projection/lighting/conferencing equipment, devices, and systems. Oversee the set-up of AV equipment in banquet and meeting rooms. Ensure all AV equipment is fully operational, repair or clean equipment when necessary. Label any broken equipment and communicate problems to manager/supervisor. Tape down and dress all loose wire and cable. Check delivered equipment and room set-up against Banquet Event Order. Communicate any additions or deletions to flowsheets to manager/supervisor. Assist and instruct guests/customers regarding proper usage and operation of AV equipment, up-sell different AV services, and monitor equipment operation at appropriate intervals. Break-down, remove, and secure equipment when not in use. Read, understand, and adhere to Marriott Visual Productions (MVP program) SOP book.
The Senior Director, Deployment for US + Canada is responsible for driving the above property and property deployment planning and execution for the Digital + Tech Transformation (DTT) program and will be part of the Business Transformation Office (BTO) team. This role will report directly to the Vice President, Business Transformation Office, US + CAN and have dotted line accountability to the Vice President, Global Deployment, Business Transformation Office. TheDigital and Tech Transformation is a five-year effort to transform Marriott’s technology and business process ecosystem, evolving it to deliver on our vision to become the world’s favorite travel company. The BTO has been established to enable and accelerate DTT through unique approaches to strategic planning, program management, change management, experience and business process design, continent coordination and deployment. This role, as part of the BTO, will contribute to building upon our existing expertise and creating the structures and capabilities we need to coordinate the moving parts that make up DTT. This role will further play a key role within the Deployment work track and will partner closely with the leads in global deployment, change and communications, and global technology along with the 3rd party service provider engaged throughout the project.
*This is not a training delivery role - we are looking for an instructional designer with 3+ years of instructional design and development experience.
The Senior Manager, BLT Implementation & Sustainability will be responsible for implementing and driving the BLT Discipline (4DX) plan across all US + Canada Managed brands. This resource will manage all training activities related to implementation; ensuring trainings are well-planned, well-executed, carefully communicated, effectively measured, and their sustainment planned for. This position will report to the Senior Director, BLT Implementation & Sustainability.
Handles customer inquiries and lead requests for groups (e.g., Full Service and MSB, 10-99 peak room nights) within predefined Group Sales parameters. Works with customers to align customer preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty. Verifies that business is turned over properly and in a timely fashion for quality service delivery. Drives customer loyalty by delivering service excellence throughout each customer experience. Processes business correspondence and creates contracts and other related booking documentation as required. Demonstrates excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and planning.
Handles customer inquiries and lead requests for groups (e.g., Full Service and MSB, 10-99 peak room nights) within predefined Group Sales parameters. Works with customers to align customer preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty. Verifies that business is turned over properly and in a timely fashion for quality service delivery. Drives customer loyalty by delivering service excellence throughout each customer experience. Processes business correspondence and creates contracts and other related booking documentation as required. Demonstrates excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and planning.
This position is based in Bethesda, MD and will be required to be in the office 4 days per week.
Establishes and leads the processes for Security Engagement Review (SER) Process to ensure they are performed in a timely manner. As a member of the Security Architecture and Strategy (SA) team, this role manages the effort in assigning engagements, verifying the SERs are moving forward, validating completion of assessments, and serving as escalation to remove obstacles to their completion.
Handles customer inquiries and lead requests for groups (e.g., Full Service and MSB, 10-99 peak room nights) within predefined Group Sales parameters. Works with customers to align customer preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty. Verifies that business is turned over properly and in a timely fashion for quality service delivery. Drives customer loyalty by delivering service excellence throughout each customer experience. Processes business correspondence and creates contracts and other related booking documentation as required. Demonstrates excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and planning.
The Senior Manager, Luxury Operations, will be responsible for understanding the Luxury Group strategy, individual brand strategies, voice of the customer insights and evolving guests’ needs, desires and industry trends as it relates to brand operations and guest experience design and development. Using these insights, they will develop and/ or document standards, products, tools, and resources across the luxury brands to create lasting value for the guest, owner, associates and the company. In partnership with the Global Operations and CLS teams, they will highlight best practices across and for the Luxury Group. The Senior Manager will champion cross-brand connectivity by leading and working through key stakeholders, and subject matter experts to identify and align on priority initiatives. This individual will lead the development of, or partner on a variety of brand initiatives, business as usual and sustainment projects in support of Marriott’s Luxury Group’s.
The Senior Manager, Luxury Sustainability, will be responsible for understanding the Luxury Group strategy and evolving guests’ needs and desires as it relates to sustainability. They will use these perspectives with senior leadership to align Marriott’s global sustainability and environmental priorities with luxury guests requirements. Using these insights, and Marriott’s global sustainability strategy, they will develop and/ or document standards, products, tools and resources across the luxury brands to create lasting value for the guest, owner, associates and the company. In partnership with the Global Sustainability team, they will highlight best practices across the Luxury Group. The Senior Manager will champion cross-brand connectivity by leading and working through key stakeholders, and subject matter experts to identify and align on priority initiatives. This individual will partner on sustainability projects, representing the Luxury Group’s perspective.
Sr. Platform Engineer, Kubernetes will drive the delivery and operations to deploy and scale the Kubernetes Platform. This role serves as a subject matter expert and will join a team of engineers building out this platform for the enterprise. Supported by a team of engineers, the ideal candidate has engineered large scale platform-as-a-service products and is highly skilled in solving problems through software development practices.
The Manager, Account Management, US & Canada, works with the Director, Account Management, US & Canada and the continent team to maintain Homes & Villas by Marriott Bonvoy’s (HVMB) business relationships and grow partners post contract. To accomplish this, the Manager, Account Management, US & Canada assists the Director of Account Management, as the primary point of contact with Home Management Companies for Homes & Villas and is responsible for building and managing relationships to create long-term value. The role will focus on driving Revenue, Unit Growth, Channel Share, Intent to Recommend (ITR) and Home Management Company Overall Satisfaction (OSAT).
You'll drive the front-end component and service architecture that represents the last mile of our next-generation UI platform. You'll not only work closely with your team to do that, but you'll also work with your all-other teams in the organization as well as engineering teams across Marriott to advocate for its success and iterate on the finished product.This is an opportunity to be part of the team that builds UI frameworks that powers the Marriott UX for millions of people every day. As a Principal Software Engineer within our Web Platform teams, you will:
We are looking for a passionate, highly organized relationship-builder to join our Global Cards team. The Global Cards team is responsible for driving material profit and customer engagement to Marriott International, with significant growth goals.
The Luxury Retail Manager is a member of the Global Luxury Operations team and is responsible for managing the retail merchandise process for product categories most relevant to the luxury/resort segment. The Manager ensures that product planning, selection and merchandising create compelling brand relevant assortments that enhance revenue and profitability, guest satisfaction and brand preference. The primary focus will be on the luxury segment, with emphasis on Ritz Carlton resort locations. The Luxury Retail Manager will be responsible for training and educating the property managers and giving them tools and resources to foster a successful retail operation. They will collaborate with all vendor partners to identify new business opportunities and efficiencies. The Luxury Retail Manager will partner with MIHQ Brand leadership and America’s retail leaders to identify and evaluate trends and implement brand relevant products, services, store layout and design that tie to brand strategies. They will partner with property and above property leadership to analyze category and product performance to ensure that merchandise products and vendor performance maximize sales, inventory, and profit performance goals. They will also provide direct support to retail property operations, conducting onsite or virtual store visits to identify opportunities for improvement relative to product mix, visual presentation, guest experience and financial performance.
An exceptional story is a foundation of good design. We curate the design of Marriott International’s Premium Distinctive Brands by combining storytelling with the essence of our Brands. Our design team is looking for great storytellers, passionate designers who can skillfully combine a creative mindset with strategic thinking.
All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and utility shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Assure each day’s activities and problems that occur are communicated to the other shifts using approved communication programs and standards. Display thorough knowledge of building systems, emergency response, and building documentation including reading standard blue prints and electrical schematics concerning plumbing and HVAC. Display advanced engineering operations skills and general mechanical ability. Display professional journeyman level expertise in at least three of the following areas with basic skills in the remaining: air conditioning and refrigeration, electrical, plumbing, carpentry and finish skills, mechanical, general building management, pneumatic/electronic systems and controls, and/or energy conservation. Display solid knowledge and skill in the safe use of hand and power tools and other materials required to perform repair and maintenance tasks. Safely perform highly complex repairs of the physical property, electrical, plumbing and mechanical equipment, air conditioners, refrigeration and pool heaters - ensuring all methods, materials and practices meet company standards and Local and National codes - with little or no supervision. Perform routine inspections of the entire property, noting safety hazards, lack of illumination, down equipment (such as ice makers, fans, extractors, pumps), and take immediate corrective action. Inspect and repair all mechanical equipment including, but not limited to: appliances, HVAC, electrical and plumbing components, diagnose and repair of boilers, pumps and related components. Use the Lockout/Tagout system before performing any maintenance work. Display thorough knowledge of maintenance contracts and vendors. Display advanced knowledge of engineering computer programs related to preventative maintenance, energy management, and other systems, including devices that interact with such programs. Perform advanced troubleshooting of hotel Mechanical, Electrical, and Plumbing (MEP) systems. Display the ability to train and mentor other engineers (e.g., Engineers I, II, and III) as necessary and supervise work in progress and act in a supervisory role in the absence of supervisors and/or management. Display ability to perform Engineer on Duty responsibilities, including readings and rounds.
Marriott is seeking a Cybersecurity Analytics Director to lead a function within Cybersecurity Operations focused on developing advanced threat detection capabilities. The successful candidate will leverage their extensive background in cybersecurity and threat detection methodologies, defining team strategy, and guiding teams of specialists to develop innovative threat detection solutions using technologies such as SIEM, UEBA, and similar logging and monitoring tools. This role will also collaborate with teams across the enterprise to understand net-new or existing applications, systems, and services, identify monitoring gaps, and manage implementation of remedial monitoring, ultimately enhancing the organization’s overall security posture.
Manages a technical team of service providers and business analysts to provide support to properties using the digital mobile products, Mobile Key, Mobile Check-In, Mobile Dining and GXP. Also is a member of the leadership team that provides critical incident and leadership escalation support for property issues related to Property Management Systems, Business Applications, Infrastructure, and vendor supported services through engagement of L2, L3, Network, and infrastructure teams.
The Manager will support the implementation, and maintenance of the Data Governance strategy for the Company. Further, supports the execution and monitoring of the data governance program to ensure compliance to Company policies, security standards and the common controls framework. This position will participate in various business and technology groups that advises stakeholders and drive adherence to requirements that ensure the quality, integrity, security, and availability of Company data throughout the organization.
The primary focus of the Transformation Office over the next few years is on designing and delivering what is arguably the most complicated change in the company’s history. This multi-year effort to transform Marriott’s technology and business process ecosystem will enable Marriott to deliver on our vision to become the world’s favorite travel company. The Transformation Office has been established to enable and accelerate these changes through unique approaches to strategic planning, program management, change management, experience and business process design, continent coordination, and deployment.
He/she will establish and maintain strong relationships with these Global Finance groups and CRL staff to help effectively address business issues, identify and implement appropriate solutions, influence, as appropriate, business decisions, and improve overall business results.
Marriott International is a global lodging and hospitality company based in Bethesda, Maryland. Marriott’s Law Department provides legal advice and support to Marriott’s internal clients and business units.
As a member of the US & Canada Feasibility team, the Sr. Manager, Feasibility will play an integral role in providing market and financial analysis support that enables leadership to make business decisions that drive overall business results and create the most shareholder value. This position will conduct and/or lead fieldwork and provide feasibility analysis support to Development, Brand and other Continent discipline leaders and other key stakeholders to evaluate hotel markets and determine the potential for Marriott hotel development or acquisition opportunities. The role will lead and/or support more complex projects, including MSB and full-service managed opportunities, participate in setting scope of projects, and serve as a primary interface with Franchise and Managed leaders on the US & Canada team.
Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience.
The Quality Assurance team within Digital is responsible for the delivery of large, high-impact projects, enhancements, and maintenance for branded digital assets on the Mobile APP, Web, UXL and API platforms.
Come join a dynamic team on the world-class Marriott Bonvoy apps. As Mobile Production Support Manager, you will be responsible for the monitoring, communication, tracking and resolution of Production Support issues for the Bonvoy Mobile Apps (iOS and Android). This entails strong partnership, collaboration and communication across the various disciplines and departments, from Level 1 and Level 2 support, to Engineering to Product to QA to Content, Infrastructure and more. You will ensure that the appropriate teams are adequately aware and engaged to investigate and resolve issues in a timely manner (per SLAs) and that the ticketing system properly reflects the status and progress of the issues. You will manage day-to-day work of the Mobile Production Support Engineers. This role will also make sure that proper proactive monitoring approaches are in place and iteratively enhanced. You will also monitor and report on patterns and trends, making recommendations on quality, tooling and process improvements.
The GraphQL API team at Marriott believes they can improve the digital experience of millions of guests around the globe. They also believe they can improve the engineering experience for their team and other Marriott associates. We believe we can do that by challenging the status quo to find the best ways possible to deliver and enjoy a digital experience.We are seeking a highly engaged and motivated JavaScript Engineer who is passionate about continuously improving their skills and learning new technologies. The ideal candidate will have a strong JavaScript/TypeScript background and possess exceptional communication skills.
Takes day-to-day direction from assigned Product Leader/Owner to lead technical workgroups and/or functions as a technical expert. Operates as a key member of the team/squad to resolve and makes decisions on more complex, non-routine service requests with limited to moderate risk. Performs research, analysis, design, creation and implementation of applications to meet current and future user requirements. Defines and creates the next generation of solutions to drive Marriott value. Monitors multiple projects by Service Provider to successful completion, maintaining scope within the time and budget constraints. Creates solutions that serve our business leveraging current and leading-edge technologies in an innovative and impactful manner.
Leads workgroups and/or functions as a technical expert. Active member of cross-pod leadership teams overseeing the service provider BAs that are embedded in individual agile pods. Responsible for driving cross-functional and cross-pillar requirements discussions and alignment. Reviews cross-pod Design, QA plan and status, Deployment Plan, Communication and Training Plans. Support GT Architecture & Development associates in clarifying functional requirements and functional design during development of solution.
The Director, Human Resources will serve as an HR partner for the Customer Group. This individual will report to the Vice President, Human Resources and is charged with contributing to the development of the talent strategy for the group and executing all ongoing HR processes (i.e., talent acquisition, compensation, development and performance management, engagement, associate relations, and workforce planning) to build organizational capability and meet business goals. The ideal candidate for this role is someone who likes to turn ideas into reality and deliver substantive business impact.
Marriott International is searching for a Senior Director, Smart Building Technology to report into the Vice President, of Technology Portfolio Management. Marriott’s Headquarters, located just outside of Washington DC in downtown Bethesda, Maryland, features the latest in smart building technologies to service our associates and visitors. This leader will manage Marriott’s smart building strategy and portfolio of products enabled through the Marriott International Headquarters (HQ) mobile application and the Smart Building IoT platform, integrating over 30 internal and third-party capabilities and services to enable a unified associate and visitor experience. These capabilities span HQ building access management, workspace management, room reservations management, food & beverage ordering, visitor management, in-building navigation, facilities ticketing, associate communications, and analytics/reporting.
Handles customer inquiries and lead requests for groups (e.g., Full Service and MSB, 10-99 peak room nights) within predefined Group Sales parameters. Works with customers to align customer preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty. Verifies that business is turned over properly and in a timely fashion for quality service delivery. Drives customer loyalty by delivering service excellence throughout each customer experience. Processes business correspondence and creates contracts and other related booking documentation as required. Demonstrates excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and planning.
Reporting to the SVP of IT Infrastructure Delivery & Shared Services (IDSS), the VP Infrastructure Operational Reliability & Resilience serves as a senior technology operations leader who helps guide the day-to-day operations of Marriott’s IT infrastructure technology services globally. This role looks at technology operations with a customer’s lens and leads cohesive production support activities to ensure compliance with system performance goals, drives the resolution of high priority incidents, and partners to develop and implement performance and stability plans. Orchestrates all aspects of the Release and Change management processes including: ensuring proper quality of all deliveries, ensuring appropriate quality and hardening gates, driving proper automated deployment and post deploy verification steps, aligning processes/tools with Continuous Integration/Continuous Delivery (CI/CD) as appropriate, and driving proactive feedback loops to the delivery teams on opportunities for improvement. This role also oversees the Incident Management and Problem Management teams that manage processes to restore normal service operations as quickly as possible and minimize the impact on business operations for application-related incidents, thus ensuring that the best possible levels of service quality and availability are maintained. Drives automation of solutions to address day-to-day maintenance, administration, and reliability of enterprise systems and builds effective partnerships across IT to quickly resolve and prevent incidents.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
The Ritz-Carlton Leadership Center is a for-profit, external facing advisory organization that specializes in delivering organizational culture transformations, leadership development, and service culture development. The Director of Marketing and Operations for The Ritz-Carlton Leadership Center (TRCLC) will be the principal driver behind the Leadership Center’s global marketing efforts, its strategic online and social marketing, as well as its creative and breakthrough messaging for clients. This role will drive awareness, consideration and preference across the Fortune 500 landscape for the differentiated LC offerings. The Director will lead the creation of a unified marketing vision and strategy that addresses both short and long-term business needs across all customer touch points, including identification and enhancement of all physical and digital marketing efforts. The Director will drive marketing operational efficiency and effectiveness – partnering with cross-functional groups to instill best practices that enable us to operate as a cohesive, integrated team.
The Benefits Delivery team is responsible for overall administration of Marriott International’s benefit plans. The Benefits Analyst is an integral member of the team who will play leading and partnering roles on aspects of Marriott’s benefits plans. This includes maintaining ongoing plan operations to ensure high levels of performance, associate engagement, experience and satisfaction, as well as ensuring the plans are administered in accordance with policies and procedures as established by Marriott. It also includes ensuring that benefits systems and interfaces are accurate and efficient.
Marriott has over 8700 hotels representing 139 countries and territories around the globe. The Localization team supports Marriott’s international growth agenda by building our global customer base through more relevant experiences supported by a balanced global / local operating model that allows associates to deliver localized and relevant experiences for their local customers. The Director, Customer Experience Localization will drive an enhanced focus on localization as it relates to customer experience. Specifically, this leader will be responsible for identifying and applying ideas to grow local customer base, advancing priority localization efforts, and bringing the voice of the Continents to headquarters initiatives. This position is part of the Experience Design and Innovation team and will work closely with both Continent teams and relevant global discipline leaders, with international Continent Consumer Operations teams as their primary stakeholders.
As a member of the Service Desk Support organization, the support analyst provides first level hotel operations, functional, procedural, and technical troubleshooting support for Marriott’s Sales & Catering Applications (CI/TY, SFAWeb, OneSource, and MSA), Reservations Systems (MARSHA, Empower, HPP, MRDW), Mobile/Digital Platform (Mobile Key, GXP, Mobile Dining), Revenue Management (One Yield). This includes basic network connectivity and troubleshooting. The Analyst resolves contact requests independently, escalates issues as needed to the appropriate Marriott business or iT units and Service Providers. Case notes will be clearly documented using established procedures. Works under general supervision to complete routine tasks. Completes projects or additional assignments as requested by the Support Manager. Support for other Marriott Products to include Business Applications, and Property Management Systems. The Help Desk operates on a 24x7x365 basis and flexibility with rotational schedules is required and critical in this role; holiday and weekend work may be required. It will also be known that telephone calls and computer screens will be recorded for training and quality assurance purposes.
The Global Account Executive is responsible for providing total account management for Marriott International’s most profitable Group intermediary accounts to increase Marriott’s Global preference, loyalty and profitable share in these accounts. By applying the principles of strategic account management, this position ensures pull-through of overall business strategies to build long-term relationships between Marriott International and intermediary partners. As total account manager, this individual will develop strategic relationships with the largest Group intermediary accounts, lead global Group partner preferred negotiations and sell Marriott International as the preferred partner to grow market share and generate superior business results. The individual will have a direct reporting relationship to the Global Account Director, Intermediary Sales. Specific areas of responsibility include providing key input on the overall Global strategy for assigned accounts, developing and implementing strategies to position Marriott as the preferred partner and defend and grow market share, owning the return on invested capital (ROIC) for their accounts and liaising with relevant cross-discipline resources (corporate, regional, market, property) around the world, to ensure effective pull-through of account strategies as well as assist with closing on critical high priority meetings to achieve results.
The Systems Engineer ensures the stability, integrity, and efficient operation of information systems and technologies that support Global Workplace Services (GWS) enterprise facing products and platforms. This role serves as a key technical resource designing, engineering, and delivering vulnerability management, patch, and compliance solutions for Windows and Mac workstations. This role will perform research, analysis, design, creation, testing and implementation of system controls to meet current and future endpoint security requirements. They will work with systems, application, and enterprise/solution architects to develop requirements and test cases, implement, monitor, report, and tune applications and services for Marriott’s endpoint platforms.
This position will be part of the Cloud Security Engineering Team within the Global Information Security organization. The security engineer will be responsible for designing and building security capabilities in a multi-cloud environment and building automation for cloud security controls to enhance the cloud security posture. This role will perform as a key engineering and supporting resource for the cloud security engineering program.
The Internal Investigations department is a subgroup of the Global Safety & Security organization. This department’s mission places a strong emphasis on mitigating and investigating fraud in the areas of financial, loyalty and incentive programs. The department performs a wide range of investigations into all allegations of serious misconduct, threats, criminal activity and workplace violence committed by associates, guests, and others, to ensure and safeguard the assets and protect the reputation of Marriott International.
With a leading portfolio of brands that spans a presence in more than 139 countries, continued growth of its Marriott Bonvoy loyalty program and innovation in technology, real estate development, and talent practices, Marriott is positioned to build upon its foundation of more than 95 years of undeniable success.
The Senior Director, Premium Brand Marketing, is a key member on the Brand Marketing Team within the Global Brand and Marketing organization, leading all marketing efforts for a portion of the Premium Brands including the Classic Premium Brands (Sheraton, Marriott Hotels, Delta Hotels by Marriott) and new brands and offerings like Apartments by Marriott Bonvoy and MGM Collection.
The Manager, Elite Benefits Design & Execution is responsible for supporting the day-to-day Elite member experience of Marriott Bonvoy as well as key program initiatives. These initiatives include:
The Architect, Network DevOps will lead transformation of the strategy and platforms for next-gen operations across Marriot’s global networks including the Property Networks, Datacenter/Cloud Networks, and Corporate Networks. This role will work closely and collaboratively with a matrixed team of network architects to drive adoption of DevOps practices and operating models globally. The Architect is accountable for establishing management level relationships and partnering with all business disciplines, other MI teams, outsourcing vendors, and external suppliers to define and implement the Network DevOps roadmap, building and enforcing the standards defined in it. This position also defines and supports service delivery and operational support standards for our Next Generation Operations, partnering with the global technology peer teams to meet service level requirements and resolve service delivery issues across the portfolio.
Marriott’s Data Center & Cloud Networks team is a fast-paced and innovative group that builds network infrastructure to connect hotel guests, properties, and partners. Our cloud data centers host applications such as the Marriott Bonvoy reservations and rewards programs. We are a rapidly growing team that provides the opportunity for autonomy and growth!
Marriott’s Technology Workplace Products team is looking for a Director, Product Management that will own, prioritize, and manage our end user Hardware products and act as a liaison with Global Information Security, Procurement, Continent IT leads, Legal, HR, Application Owners, and Privacy. This role will define product strategy, own and manage execution of the product roadmap and run technology steering committees. This role is accountable for outcomes of services produced by the product as the matrix leader and customer interface for the product. The Director builds and leverages strong partnerships across business, technology and product leadership in order to implement an operating model of innovative solutions for Marriott.
Provides application development leadership for the implementation of key technology initiatives that drive Marriott International's M&A strategy in a fast-paced, mission critical environment.
The position is a part of Marriott International Global Information Security team and will work closely with other technology and business units to secure data in a highly diverse and regulated corporate environment. Position will be responsible for the planning, design, deployment, and management of data security in Cloud IaaS, PaaS and SaaS environments. Enable the organization to store, transmit and process sensitive data in these environments, while implementing and monitoring compliance with data governance policies, data security and data privacy procedures.
The addition of new units is a principal driver of Marriott’s earnings growth strategy and an important element in maintaining and advancing the quality and brand equity of Marriott International. We often pursue Development transactions that do not fit exactly in our model or demand substantial time commitments. We also pursue M&A opportunities, and the timing of these transactions are unpredictable. The Vice President of Global Development will be a versatile resource available to pursue a variety of transactions as a critical part of the global development team. These types of transactions will require a close partnership with the continental development teams and the global finance organization.
Maintains the transient rooms inventory for the hotel(s) and responsible for maximizing transient revenue. The Revenue Manager releases group rooms back into general inventory and maintains clean booking windows for customers. The position recommends pricing and positioning of cluster properties. In addition, the position oversees the inventory management system to verify appropriateness of agreed upon selling strategies.
Leads workgroups and/or functions as a technical expert. Active member of cross-pod leadership teams overseeing the service provider BAs that are embedded in individual agile pods. Responsible for driving cross-functional and cross-pillar requirements discussions and alignment. Reviews cross-pod Design, QA plan and status, Deployment Plan, Communication and Training Plans. Support GT Architecture & Development associates in clarifying functional requirements and functional design during development of solution.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott has an exciting opportunity for a Senior Software Engineer on the Loyalty Engineering team. Candidate will work across multiple products & engineering teams as technical expert to deliver incremental value against Loyalty Platform roadmap. Perform research, analysis, design, creation, and implementation of applications to meet current and future user requirements. Help develop proof-of-concept implementations to help evaluate cutting-edge technology to drive and meet Marriott business & technology objectives. Candidate must have the ability to communicate upward to superiors and laterally to other departments.
Delivers projects on time, within budget, while meeting Marriott’s expectations. Plans, directs and coordinates activities pertaining to technology projects, on an enterprise level or for a major systems implementation program with multiple releases and work streams. Verifies project goals are accomplished and in line with business objectives. Responsible for managing the team that develops and carries out internal information technology projects. Shares responsibility for planning, directing, and coordinating activities pertaining to technology projects for systems and platforms.
This key role reports to the Portfolio Management Sr. Director within the US-Canada Technology team and will shape and execute our content strategy. Creates and manages the organization and dissemination of content across all platforms for US/Canada and will contribute to creating strategies to efficiently manage knowledge resources, ensuring accessibility and accuracy for internal and external stakeholders. We are looking for a strategic thinker and creative leader who will have a strong background in content strategy, hands-on graphic design skills, and the ability to influence a team to create visually appealing and engaging content.
The Director, MGP Technical Deployments is accountabe for the continent pull through and deployment resourcing model at MGP Property Management Systems at 5800+ hotels across the U.S. & Canada. This is a critical leadership role within the Continent IT Organization and will be responsible for establishing an on- and above-property resourcing model that ensures properties are fully supported in deployment efforts of our largest strategic initiative, and will partner with key stakeholders across the Continent, Global Technology, Global Operations and Service Providers as part of an enterprise project team. In addition to being a subject matter expert in property technology support, the director will have matrixed responsibility to the Continent IT support team, provides IT discipline-specific property support to the continent. They will develop and evolve approaches for determining property resourcing needs for pre, conversion, and post-conversion, lead, manage, and track IT deployments for the Continent team and provide cross-discipline IT implementation leadership complementing our Continent and HQ Discipline Partners.
As a member of the Marketing Data Activation & Personalization (MDAP) team, the Sr. Program Specialist will report to the VP of Integrated Experiences and perform administrative tasks, project-oriented functions & financial tracking in order to achieve department objectives. The role will support several Vice Presidents and bring together messaging to communicate MDAP progress throughout the year to relevant teams.
Executive leader responsible for all aspect of the conception, engineering, build, and testing of a world class workplace collaboration products for Marriott International associates. This key organizational leader will focus on recommending and developing innovative and modern technical solutions with a customer-focused mindset. This role will define product strategy, own and manage execution of the product roadmap and run technology steering committees and is accountable for product outcomes and services. The Director builds and leverages strong partnerships across business, technology and product leadership in order to implement an operating model of innovative solutions for Marriott.
This Senior Administrative Assistant position provides direct support to the Snr Vice President, Global Design US & Canada in her dual role leading the US & Canada continent team and guiding the global strategy across all continent Global Design teams. Responsibilities includes ongoing administrative activities as well as project-based work to contribute with the department’s objectives. The position requires development of process and solutions, interpretation of internal policies, and serving as a resource to others. The Senior Administrative Assistant makes decisions that may have a measurable impact on the department/division; and the role handles confidential and sensitive material.
The Senior Program Specialist, Global Performance Services, will provide analytical, process management, data management, and communication support over the Global Growth & Delivery – Global Performance Services (US/Canada) department. This role will manage the Global Performance Services support for the U.S. and Canada Sales Organization, including the supervision of inbox support, originating manager changes, validating manual adjustment requests, maintaining policy documentation, authorizing system access, providing goal setting and productivity support, newsletter creation and distribution, and ad-hoc analysis.
The Department of Global Technology Procurement & Asset Management is a sub-group of the Global Technology Procurement “GTP” organization. The mission of this Department is to proactively source, procure, and manage hardware and software assets utilized at Marriott International headquarters and by the properties, including workforce tools, to reduce costs, eliminate waste, reduce delivery times, and extract the most value out of existing assets.
The Director, Technical Services & Security Compliance (TSSC) – Technical Compliance Services will manage complex, cross-functional initiatives that require significant coordination across disciplines. This position will lead the business planning and modeling phases for proposed initiatives with an understanding of priorities and the ability to clearly articulate IT capabilities. This resource will direct the approach for compliance remediation efforts, deployment of security patches, remediation of vulnerabilities across a broad base of applications, software and hardware throughout the US and Canada Managed Hotels. In addition this position will be tasked with supporting the compliance efforts in our managed hotels as they try to maintain PCI compliance and a strong IT security posture. Understands technology designs, compute, storage and networking in multiple platforms and environments. Manages infrastructure rollouts and/or other project management initiatives. Serves as an IT escalation point for both internal and external stakeholders. Establishes strong rapport with Corporate IT partners, along with Area Systems Directors to ensure market needs are met. This role will manage multiple direct reports, contractors, and vendors to ensure established Service Levels are achieved and stakeholder needs are met.
The Senior Manager, Marketing Program Integration is responsible for leading marketing training, education and communications strategy for property marketers and stakeholders, delivering speed to market for this rapidly evolving discipline. The Senior Manager will focus on onboarding, upskilling, and retaining talent within the property marketing discipline and will identify opportunities for development of new educational resources, partnering closely with Learning & Development and other corporate teams. This position provides cross-discipline support and connectivity across field marketing operations. This manager supports the planning, monitoring and execution of field marketing operations. Responsible for development, launch, and execution of special projects that support critical business objectives
The ideal candidate should possess extensive experience as an Identity and Access Management technical leader. A results-oriented Senior Manager will be responsible for leading and expanding a team of highly technical individuals supporting Web Access Management (WAM), Multi-Factor Authentication (MFA), and Directories. In this role, Sr. Manager will be responsible for developing and sustaining services related to WAM, MFA and directory services, application onboarding, operations, and product enhancements in alignment with organizational security policies and business requirements.
The Senior Manager is responsible for leading and coordinating, articulating, and tracking actions related to developing and driving the implementation of cyber security risk management plans, ensuring effective cyber security risk management practices, and engaging with business unit members on a wide range of cyber security matters to achieve overall business objectives. The position plays a critical role in helping to ensure that the company’s risk-taking entities are aware of the risks inherent in their activities and decisions, the impact of their actions on the company at an enterprise level, and opportunities to reduce, mitigate, or avoid risks altogether.
REQUIREMENTS: bachelor’s degree or foreign equivalent in Computer Science, Computer Engineering, or related technical field followed by seven (7) years of progressively responsible experience in information technology application development and/or support.
The Senior Director, Deployment for US + Canada is responsible for driving the above property and property deployment planning and execution for the Digital + Tech Transformation (DTT) program and will be part of the Business Transformation Office (BTO) team. This role will report directly to the Vice President, Business Transformation Office, US + CAN and have dotted line accountability to the Vice President, Global Deployment, Business Transformation Office. TheDigital and Tech Transformation is a five-year effort to transform Marriott’s technology and business process ecosystem, evolving it to deliver on our vision to become the world’s favorite travel company. The BTO has been established to enable and accelerate DTT through unique approaches to strategic planning, program management, change management, experience and business process design, continent coordination and deployment. This role, as part of the BTO, will contribute to building upon our existing expertise and creating the structures and capabilities we need to coordinate the moving parts that make up DTT. This role will further play a key role within the Deployment work track and will partner closely with the leads in global deployment, change and communications, and global technology along with the 3rd party service provider engaged throughout the project.
Reporting to the Senior Manager of Technical Services and Security Compliance, the Technical Triage Services Specialist is responsible for daily work product of vulnerability management remediation. In addition they may be called apon to help coordinate the dispatch of, and act as the primary technical resource to, third party IT technicians in response to an on-site need where no other logical technical resource exists. This role will manage various department activities related to the US & Canada property infrastructure compliance and related services and tools.
The Marriott Enterprise Vulnerability Management group oversees attack surface reduction across a wide range of corporate, cloud, data center, and property locations. Our team members are passionate about protecting our data, systems, and service delivery functions across the globe against a broad range of adversaries. The Senior Manager, Vulnerability Management, Solutions Support functions as an individual technical expert as part of a team that maintains Marriott vulnerability management solutions, responsible for implementing, managing, and optimizing vulnerability management tools within the Marriott environment. This role ensures the successful operation of vulnerability assessment and reporting activities by monitoring the operations of solutions, identifying issues that could lead to operational disruptions, performing regular and ad hoc maintenance, and troubleshooting and resolving issues. It requires participating in designing, building, and maintaining integrations between various Marriott and third party applications. Maintaining operational and technical documentation related to the operational lifecycle of supported solutions is required, as is identifying improvements to ensure the inclusion of appropriate quality of delivery and compliance with security policy and regulations. This task area requires in-depth technical knowledge in web application assessment, computer network theory, IT standards and protocols, operating system management, and application programming interfaces, as well as an understanding of the lifecycle of cyberspace threats, attack vectors, and methods of exploitation.
Provide accounting and contract administration support to the Global Design and Consumer Experience business teams relating to consulting agreements and other miscellaneous types of agreements with minimal complexity and financial risk. Collaborates with internal stakeholders, including the business, Legal, and Risk Management. Manages and tracks low risk contracts, change orders and short form type agreements.
Marriott has an exciting opportunity for a Director on the Corporate Systems team within the ESG domain. This role is part of a team owning technology and supporting Marriott’s critical enterprise applications.
Strategic technology leader responsible for implementing, managing, supporting, and optimizing applications and technology footprint that support owner & franchise functions. This role involves overseeing the design, implementation, and maintenance of design, asset management and procurement systems, managing internal and external user expectations and operations. The Senior Director collaborates with cross-functional teams both within Marriott’s Global Technology organization and business teams to ensure efficient, reliable, and secure technology solutions, that align with enterprise business objectives. This role plays a pivotal role in shaping the organization's technology landscape, ensuring reliability, security, and scalability.
The Senior Director, Brand & Marketing, will lead brand, marketing strategy, and marketing execution for Marriott Bonvoy Boutiques, Marriott’s direct-to-consumer retail business with products marketed under Marriott’s hotel brands and Marriott Bonvoy brand notably including established home products like the Westin Heavenly Bed, hotel sheets and pillows, and fragrance.
Marriott operates and franchises hotels and licenses vacation ownership resorts and branded residential properties. Marriott’s Law Department services the Company's lodging and hospitality business and provides legal advice and counsel to Marriott’s internal clients.
Apply for these jobs at https://www.hospitalityonline.com/bethesda-marriott/jobs