1 Old Golf Course Road
Monterey,
CA
93940-4908
Compensation: 130,000 - 150,000, Remoto, Tiempo Completo
OVERVIEW:
Director of Revenue is a key position that will be responsible for maximizing and forecasting room revenues through management of room inventory and pricing. Communication of trends and strategies of competitor hotels to assist team members in making yield decisions. Assist as necessary with the reservations process. Manage e-commerce accounts/business.
RESPONSIBILITIES:
CUSTOMER SERVICE: Deliver the best service, quality and value to every customer, every time. Maintain customer satisfaction as the driving philosophy of the hotel. Personally demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. Commit to satisfying every guest, every time. Ensure reservations and/or revenue management staff, including all new hires, are trained to meet standards of each component. Empower department staff to deliver customer service by encouraging and rewarding responsive guest assistance.
FINANCIAL: Meet or exceed budgeted revenues, profit and margin of the department. Prepare annual departmental budget that accurately reflects the hotel’s operations plan. Anticipate revenue/cost problems and manage the timing of discretionary expenditures. Develop and execute strategies to achieve or exceed annual budgets and monthly forecasts in Occupancy, ADR and Revenue. Analyze financial and operating information on an ongoing basis. Accurately prepare and distribute short-term and long-term forecasts, including daily 3-day forecast and weekly 10 (12) day forecast. Ensure department staff is trained in financial/control procedures as outlined by the Sale/Revenue Management internal audit, and that these procedures are regularly followed.
PEOPLE: Manage people according to Davidson’s values. Manage human resources functions including recruiting, selection, orientation, training, performance reviews, and pay and recognition programs to maintain a skilled and motivated workforce. Maintain a positive, cooperative work environment between staff and management. Emphasize training and development as a way of doing business in order to empower employees to successfully perform their jobs. Help to develop management talent by acting as a mentor for direct reports. Resolve employee grievances fairly and timely. Ensure employees fully understand performance standards, review process, and reward successes. Manage safety program to protect guests and employees and which meets OSHA requirements. Use ongoing safety plan to minimize workers’ compensation claims.
QUALITY: Maintain physical product standards by routinely inspecting department to ensure that equipment is in proper working condition and supplies are stocked at proper levels. Have acceptable revenue management quality audits for assigned areas and implement action plans to correct deficiencies. Report quality deficient areas. Manage security procedures in accordance with Davidson or brand standards for guest privacy and safekeeping of credit card data. Reservation shop calls are of acceptable quality levels.
MANAGING THE BUSINESS: Analyze the hotel’s demand segments, sources of business for each, and manage pricing and rooms inventory to maximize revenues and profits. Know the principle competition for each segment and leverage hotel’s relative strengths against each. Identify and effectively react to major revenue opportunities on an ongoing basis. Accurately forecast revenues and profit potential from accounts and groups within acceptable variance levels. Maintain effective involvement and communication with key department heads as it relates to forecasted occupancies and revenues, house counts, month-end statistics, and other relative data. Chair the weekly revenue strategy meeting and present relevant data to make effective decisions. Actively involved ownership meetings as they occur.
ESSENTIAL FUNCTIONS:
QUALIFICATIONS:
BENEFITS:
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
Nestled within 22 acres of soaring Monterey Pines, the Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course is a destination hotel providing the most discerning traveler with the quintessential Monterey experience. Its Central California Coast location offers guest close proximity to downtown Monterey, Monterey Airport and easy access to some of the Peninsula’s most well-known attractions.
560 guest rooms including 27 suites with comfortable furnishings and modern décor.
Hyatt Regency Monterey Hotel & Spa on Del Monte Golf Course offers each guest an opportunity to keep active with our fitness facilities. This 2,800 square foot center is open 24 hours a day. Treadmills, elliptical cross trainers, free weights and much more.