150 Seaport Blvd
Boston,
MA
02210
Tiempo Completo
Respond to Residence owners’ and their guests’ requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction. Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities. Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorize visitors and implement into the key track system. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with owners’ reservation services (HRS). Assist with scheduling of the elevator for move-in/out for Residence owners/tenants. Assist with Bell/valet services for owners when requesting for their vehicles. Perform Lobby Ambassador tasks. Review shift logs/daily memo books and document pertinent information in logbooks.
Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all Residence owners and their guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. Adhere to the highest standards of The Ritz-Carlton service excellence.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
From sea to sunrise, experience a waterfront residence that features private outdoor spaces, signature Butler Service and bespoke amenities. Discover a boutique-inspired setting that inspires you to live as you wish.
Signature service is the hallmark of St. Regis, dating back more than a century to the debut of The St. Regis New York in 1904, At The St. Regis Residences, Boston, experience the power of exemplary personalized service and custom amenities where every detail has been crafted to fit your lifestyle.
This is a waterfront property in every sense. From inspiration to location, The Residences are designed to immerse you in an unparalleled harborside experience, from dramatic views on private balconies to sea-inspired custom architecture and design. With just 114 uniquely exquisite residences, each home includes gourmet kitchen, spa-inspired baths, walk-out and Juliet balconies that open up to sunsets, skylines and ships coming into port.
As the first St. Regis Residences to open in Boston, this unique boutique-style community offers a thoughtfully curated living experience with the entire fourth floor dedicated to exclusive amenities from wellness and fitness to entertaining and leisure.
The St. Regis Residences, Boston offers 114 extraordinary homes including majestic views and spacious surroundings. From superior finishes, Wolf and Sub-zero appliances and Sherle Wagner hand-crafted fixtures to panoramic windows, you will experience exquisite living where every detail enlivens elegance.