2501 Worldgateway Place
Detroit,
MI
48242
Tiempo Completo
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
An elegant Detroit hotel inside the terminal
Located conveniently within the McNamara terminal of DTW Airport, The Westin Detroit Metropolitan Airport takes pride in providing a seamless travel experience. While in Detroit, experience a world of innovation and imagination at the nearby Henry Ford Museum or cruise around the vibrant downtown. Our hotel near DTW Airport offers a free shuttle between the airport's external terminals, valet parking, and a Park and Fly Package. Skip the wait with direct access from our lobby to a private airport security line. Our recently renovated hotel in Detroit includes 28,000 square feet of versatile event space and a glass-enclosed sky deck and lounge. Work out with free weights, an indoor pool and Peloton bikes in our 24-hour WestinWORKOUT fitness center, then enjoy fresh American fare paired with a glass of wine or craft beer at Reflections. Our rooms have plush bedding, free Wi-Fi and views of DTW Airport or our airy atrium. At Westin, it's about more than just the destination—it's about the journey.