Regional IT Manager

What you will be doing:

The Regional IT Manager plays a critical role in First Hospitality, providing strategic oversight and hands-on management of all IT functions at the property level. Reporting directly to the Chief Technology Officer (CTO), this manager is responsible for implementing, maintaining, and integrating complex IT systems across multiple hotel properties. Focusing on ensuring operational excellence and enhancing guest experiences, the Regional IT Manager handles everything from routine updates to major system overhauls.

Responsibilities include:

• Project Management: Oversee a diverse portfolio of regional IT projects, from new system installations to upgrades and integrations, ensuring they are completed on time, within budget, and to specification. Prioritize projects in collaboration with Operations to align with business needs and guest expectations.
• System Integration: Lead efforts to integrate various systems such as PMS (Property Management System), POS (Point of Sale), and HSIA (High-Speed Internet Access) to create seamless operations and data flow across hotel functions. Address challenges in integrating older systems with new technologies, ensuring compatibility and efficiency.
• Policy and Standard Enforcement: Ensure all IT projects comply with industry standards and corporate policies. Develop strategies to handle exceptions and maintain security and data integrity.
• Vendor Coordination: Act as the primary liaison between hotel operations, IT staff, and external vendors. Ensure that vendors meet contractual obligations and deliver services that meet First Hospitality's high standards.
• Budgeting and Expense Management: Develop and manage the IT budget, ensuring cost-effective resource allocation. Monitor and control expenses to avoid overruns and maximize financial efficiency.
• On-site Support: Provide expert IT support during hotel openings, transitions, or critical system failures. Ensure rapid response times and effective issue resolution to minimize downtime and maintain guest satisfaction.
• Performance Management: Regularly review and assess the performance of managed service providers. Set clear expectations and benchmarks to improve service delivery and response times.
• Technical Support: Serve as the secondary point of contact for resolving complex hotel IT issues. Develop a responsive support structure to address the needs of hotel staff and enhance operational efficiency.

The ideal candidate for this position

• 5+ years of direct experience with hotel operation technology for First Hospitality properties, including a strong understanding of building networking operations and security systems such as Expertise in managing and integrating multiple IT systems in a hospitality environment, including but not limited to PMS, POS, HSIA, Guest Room Entertainment, CCTV, Key Locks, PBX Systems, Audio/Visual systems, Sound and Voice Systems, ISP management, and Associate Alert Systems.
• 2+ years of direct experience in project management, proficient in defining goals, developing project plans, tracking progress, resolving issues, directing cross-functional teams, leading meetings, and enforcing accountability.
• Ability to travel up to 20% of the time.
• A four-year degree or equivalent experience is required.
• Valid Drivers License.
• Must possess intense diplomacy and communication skills, capable of building effective relationships with senior managers, team members, and guests.
• Physical requirements involve sitting to perform general office work at a computer and mobility between departments or office areas to facilitate work.
• Proven experience in IT management within the hospitality sector, with a strong emphasis on system integration and project management.
• Demonstrated ability to lead large-scale IT projects and manage complex system integrations.
• Excellent interpersonal and communication skills to effectively manage relationships with vendors and hotel staff.
• Strategic thinker who can anticipate future technology needs and trends in the hospitality industry.

What’s in it for you…

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• 401(k) enrollment after 30 days!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

Corporate Overview:

Founded in 1985, First Hospitality is a nationally recognized hotel management company providing management, acquisition, development, and receivership services to various hotels. Our portfolio includes more than 70 properties and 16 major hotel brands, including Hilton, Marriott, IHG, and Hyatt. Headquartered in the Chicago area, we concentrate our business prospects in key markets in the Midwest – spanning our business in major cities across 13 states.

Our Company dedicates to putting people first. First's solid and engaging culture creates a high-level experience for associates and guests alike. We look for super service stars to join our team and support our commitment to excellence.

First Hospitality Group seeks to attract and retain a high-performing and diverse workforce in which employees' differences are respected and valued to meet better the varying needs of the diverse customers we serve. FHG fosters a diverse and inclusive work environment that promotes collaboration, flexibility, and fairness.

EQUAL OPPORTUNITY EMPLOYER