Night Manager

Description

WELCOME TO A WORLD OF OPPORTUNITIESAT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. 

A new era begins at the London Hilton on Park Lane.

Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane, the hotel is famed for its unparalleled five-star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there is something for all. 

2023 was the hotel’s 60^th anniversary, which has seen the refurbishment of Executive rooms and suites as well as a re-development of the lobby level, including a brand new restaurant and bar.

Annual salary £36,000

Shift pattern: 42h per week - 3 days on, 3 days off - 19:00 to 7:00 

BENEFITS

28 days paid holiday increasing with service Exclusive high-street discounts through Perks at Work portal Industry-leading Team Member discounts on hotel stays for you, your family and friends Access to leadership and development programmes through Hilton University Exceptional Career opportunities and wellbeing programmes to help you thrive in the workplace Reward programmes, incentives and team member recognition, as well as long service awards 50% off in Hilton restaurants and bars (subject to individual outlets) Refer a Friend Scheme Uniforms provided and laundered complimentary Free meals on shift

What will I be doing?

• Oversee the entire nights operation of the hotel to ensure exceptional standards & security
• Serve as a point of contact for regular and VIP Guests
• Ensure the efficient Night Audit responsibilities are completed
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Line Manager of the front of House night team
• Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
• Manage, record and promptly resolve issues or emergencies that arise
• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required
• Oversee and deliver training with the Night Team and assist with their career development.
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Conduct annual and mid-year Appraisals with Team Members
• Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas

What are we looking for?

• Previous management or supervisory experience from a similar operation,
• High level of IT proficiency
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service

ELIGIBILITY

• In line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom.
• Documentation is required at interview stage (for EU Nationals share code requested to check EU Settled/Pre-Settled status)

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

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