Photo of Hilton Urumqi, Urumqi, Midong District, China

Front Desk Service Agent

Hilton Urumqi

1237 Hongguang Hill Road
Urumqi, Midong District 830017
China

383 Room Hotel
Gestionado Por Hilton
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Tiempo Completo

Description

What are we looking for?

A Guest Service Agent serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

  • Able to perform moderately complex mathematical calculations without error.  
  • Able to read, listen and communicate effectively in English, both verbally and in writing to meet business needs. 
  • Able to access and accurately input information using a moderately complex computer system. 
  • Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. 
  • Good interpersonal skills to provide overall guest satisfaction. 
  • Able to work under pressure and deal with stressful situations during busy periods. 
  • 1 or 2 years of related working experience preferred. 

    Requirements

    What are we looking for?

    A Guest Service Agent serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

  • Able to perform moderately complex mathematical calculations without error.  
  • Able to read, listen and communicate effectively in English, both verbally and in writing to meet business needs. 
  • Able to access and accurately input information using a moderately complex computer system. 
  • Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. 
  • Good interpersonal skills to provide overall guest satisfaction. 
  • Able to work under pressure and deal with stressful situations during busy periods. 
  • 1 or 2 years of related working experience preferred. 

    What will it be like to work for Hilton? 

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team members are at the heart of it all! 

    • Publicado 12 De Mayo De 2024

    Hilton Urumqi

    At A Glance

    Located in the Hongguang Hill CBD, right next to Xinjiang International Exhibition Center, Hilton Urumqi is the ideal base for business trips, while offering easy access to nearby tourist attractions. With several dining venues, meeting space for up to 1,000 guests, and fantastic leisure facilities, you’ll find all the amenities you need at the hotel. Offering the perfect blend of comfort and style, make your choice from the range of guest rooms, executive rooms, and suites at Hilton Urumqi.

    With a 1,550 sq. m. Grand Ballroom and nine additional meeting rooms, Hilton Urumqi is the perfect choice for all types of events. Got a vision in mind? Our professional team will be delighted to help plan the details, ensuring your event is just as you imagine.

    • Located in the Hongguang Hill Central Business District
    • Easy access to Urumqi Diwopu International Airport and Urumqi Railway Station
    • 1,570 sq. m. Grand Ballroom, and eight additional meeting rooms
    • Next to Xinjiang International Exhibition Center 
    • A variety of restaurants offering local and international cuisine
    • Complimentary WiFi in the spacious rooms and throughout the hotel

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