644 N. Lakeshore Drive
Chicago,
IL
60611
Tiempo Completo
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.EXPERIENCE OUR HOTEL ON THE LAKESHORE DRIVE WATERFRONT
Steal the scene and experience the Gold Coast of Chicago, Illinois, like never before. Our Chicago, IL, hotel is ideally located on the Lake Shore Drive waterfront and offers unlimited access to the very best of the city. You'll find everything you need, from sleek hotel rooms and suites with waterfront views to 21,000 square feet of venue space for amplified social gatherings. Our hotel in downtown Chicago, Illinois, has an on-site gym, which features all of the latest workout equipment. Ignite your senses with inspired American cuisine prepared with a seasonal focus at CURRENT, our hotel restaurant, or socialize over cocktails at the Living Room. Celebrate or collaborate in dynamic event space, from intimate meeting rooms to the stunning 33rd-floor Altitude overlooking the Lake Michigan waterfront. Our hotel in downtown Chicago, Illinois, is pet-friendly and wants to ensure that your furry friend enjoys as much as you. Whatever brings you here, W Chicago - Lakeshore is ready to help you keep it fun