Photo of The London West Hollywood at Beverly Hills, West Hollywood, CA

General Manager

The London West Hollywood at Beverly Hills

1020 North San Vicente Blvd.
West Hollywood, CA 90069

226 Room Hotel
Gestionado Por Northwood Hospitality
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Compensation: $285,000 - $305,000, Tiempo Completo

Job Description

The General Manager is the strategic business leader of the property, with responsibility for all areas of the operations at the hotel. This position is responsible for consistently achieving business objectives related to revenues, market share, profitability and guest and team member satisfaction.
Job Duties
  • Manages the property leadership team (Executive Committee) and holds them accountable for strategy execution and performance within their departments/areas.
  • Develops and executes business plans designed to maximize profitability, customer satisfaction and market share.
  • Actively participates in sales discussions, meetings, and plans. Knows key account executives and business base.
  • Supports development of effective pricing strategies that support the hotel's positioning in the local market.
  • Provides proactive and regular communication to team members via Executive Committee meetings, daily stand-up, department meetings, etc.
  • Remains abreast of business and competitive set trends; regularly reviews/analyzes data to proactively address changing market conditions and to ensure the property remains within expected market share.
  • Regularly interacts with and builds rapport with team members to foster an environment of open communication to control turnover and motivate employees.
  • Interacts with guests to obtain feedback about their experiences on property. Utilizes guest feedback to improve service delivery and recognize outstanding team member performance.
  • Always provides a professional image through appearance and dress.
  • Ensures hotel is following all federal, state, and local laws, including OSHA, EEOC, Wage and Hour and Health laws.
  • Ensures all brand standards are met to create a service culture that exceeds guests' expectations.
  • Assists with the preparation of the annual budget process and monitors the budget throughout the year.
    • Education and Experience
  • Bachelor's degree in business administration, hotel and restaurant management or related field.
  • General manager or senior manager experience in a luxury five diamond/five-star hotel preferred.
  • Hospitality industry work experience that demonstrates progressive career growth.
  • Luxury Hotel experience preferred but not required.
    • Skills & Abilities
  • Excellent verbal and written communication skills.
  • Solid leadership skills.
  • Strong attention to detail.
  • Financially savvy.
  • Proficient computer skills using Microsoft Office.
  • Ability to work a flexible schedule that includes evenings, weekends and holidays.
    • Publicado 20 De Mayo De 2024

    The London West Hollywood at Beverly Hills

    ICONIC GLAMOUR AND STYLISH ALLURE

    The London West Hollywood at Beverly Hills

    World's Best Award-Winner "The Top 15 Hotels in Los Angeles"
    6 Years Running

    THE EPITOME OF LAID-BACK GLAMOUR IN THE HEART OF LOS ANGELES
    The London West Hollywood is a stylish sanctuary in the most vibrant neighborhood of Los Angeles. Located at the base of the Hollywood Hills and adjacent to Beverly Hills, West Hollywood continues to emerge as a dynamic creative hub that embodies the quintessential L.A. lifestyle. Comprised of three main districts—the iconic Sunset Strip, the eclectic Santa Monica Blvd., and the cutting-edge West Hollywood Design District—“WeHo” packs some of L.A.’s hottest destinations, coolest restaurants, and chicest shops into just under two square miles. And The London is the quintessential urban oasis ideally located in the heart of everything that West Hollywood has to offer.

    From our unbeatable location in one the most walkable areas in greater Los Angeles, guests can easily stroll to some of the city’s most sought-after restaurants, including Craig’s, Cecconi's, and La Boheme. Home to L.A.’s best art galleries, WeHo’s Design District is also where you’ll find world-class boutiques like Amanu, The Great, and Rag & Bone. The Sunset Strip’s storied music venues, including The Roxy Theatre, Whisky a Go-Go, continue to draw crowds night after night, while world-class cultural attractions like the L.A.’s Museum Row are also close by.

    Ideally located at the crossroads of Beverly Hills and central LA, The London West Hollywood is a tranquil urban oasis that epitomizes modern luxury for the most discerning guests. Our spacious, all-suite accommodations combine sophisticated comfort, awe-inspiring views, and a signature sense of California cool. The best in West Hollywood luxury hotels, our impeccable service, exquisite food and drink offerings, and wide array of unparalleled amenities create a truly unforgettable experience.

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