Looking for enthusiastic and experienced team members to join The SPA at The Alfond Inn, located in beautiful Winter Park. With its elegant atmosphere, "The Spa" will offer a retreat where guests can find peace and rest, so come join our team ...
300 East New England Avenue
Winter Park,
FL
32789
Looking for enthusiastic and experienced team members to join The SPA at The Alfond Inn, located in beautiful Winter Park. With its elegant atmosphere, "The Spa" will offer a retreat where guests can find peace and rest, so come join our team ...
Compensation: $8.98 an hour plus commission and service charge, Temps partiel
*All applicants who are offered employment with The Alfond Inn will be subject to a criminal background check. Offers of employment are contingent on the successful completion of that background check*
Overview:
Primary responsibility is to provide professional massages with a variety of techniques such as: Swedish, aromatherapy, sports massage, reflexology, deep tissue, stone massage, etc. To perform spa body treatments such as: scrubs, wraps, couple’s treatments, bath preparation and to provide guest in room service.
Job Duties and Responsibilities:
Maintain complete knowledge of:
Hours of operations and activities of hotel
Spa services and products
Scheduled daily group activities
Maintain complete knowledge of, and comply with, Spa and departmental policies and procedures
Complete the Spa at Inn by the Sea protocols and treatments certification process successfully
Notify management with all maintenance needs
Greet each guest warmly and provide a courteous good-bye
Handle guest complaints by following hotel procedures and ensuring guest satisfaction
Set-up treatment rooms at the beginning of each shift with all needed supplies and equipment
Perform daily routine of set up and break down of massage rooms
Attend all required meetings and training sessions
Provide treatment records (payroll records) to the Lead Therapist as required
Maintain the Therapists and Technicians Code of Conduct:
Maintain a positive attitude at all times, with guests and team members. Treat others with respect, just as you would wish to receive
Abide by all city, county, state and federal laws and regulations as required for your chosen profession. You must maintain an active state license at all times and keep current certifications
Inform guests of exactly what service will be performed and the steps to the treatment before beginning the treatment. The guest should have no surprises. Always reassure the guest, building confidence and trust
If a question of doubt arises over undertaking a treatment, i.e., medical complications or conditions always refer to the guest to consult their physician
Remember, “If you don’t know, DON’T”. Do not diagnose
Never over-ride or disparage the advice of another therapist, nutritionist, nurse, physician or other health professional. Treat other professionals professionally
Loyalty to Inn by the Sea is required in the following ways
Never demean the establishment, management, fellow team members, the services offered or the chosen products
Guests are guests of the Inn and not of staff personally. If you are requested to perform a treatment and are not available, refer another therapist. Do not presume to develop a personal clientele from Inn by the Sea spa guests
Never leave a guest unattended. Escort the guest to and from the relaxation area.
Keep the atmosphere pleasant and be a good listener. Be aware that this is the guest’s opportunity to relax. Only communicate as you need, greet the guest and inquire as to how their stay is going, explain the draping, treatment, etc. and to check in with the guest on pressure, sensitivity, etc. during the treatment. Allow the guest to relax if they choose not to talk during the treatment. In communicating with our guests do not become over familiar, gossip, tell off color jokes/stories or complain about team members. Even if you disagree with a guest’s point of view, don’t argue or give your personal opinion. Keep it light and pleasant
Spa staff is required to have a working knowledge of all spa and fitness services, amenities and department hours of operation
Guest comfort is paramount. Guest modesty is a critical issue. Due to the personal nature of spa treatments and services, it is important to respect the modesty of each guest. Always explain to the guest that they will be covered and draped at all times, except the body area you are working on. Communication of this will prevent unnecessary discomfort. Pay attention to the guest needs
If a guest suggests or makes a gesture of a sexual nature, you are authorized to end the treatment and leave the room immediately. Immediately report the incident to a manager
Therapists must have a working knowledge of anatomy and physiology and understand the relationship between the structure and the function of the area being treated. Estheticians must have a working knowledge of the skin and physiology related to its health. Each must have sound product knowledge and thoroughly understand the theory and benefit of each treatment and product. Your credibility depends on your knowledge
Provides authentic treatments that are conducted in the full time allocated for the treatment and talks to guests about exercise, stretching, relaxation or lifestyle needs that will aid them within your licensed scope. All treatments are to be conducted according to the written protocols
Maintain a clean, sterile treatment room, keeping room organized and free and clear of items on floor and counters
At all times, remember, you are in a position to add to the creditability and professionalism of your career
The Alfond Inn at Rollins College is the choice in stylish boutique hotels in Winter Park, Florida that opened in 2013 and recognized by Condé Nast Traveler Readers' Choice Awards - Best hotel in Florida: 2014 - 2018.
Owned by Rollins College, a private coeducational liberal arts college in Winter Park, The Alfond Inn was built with a $12.5 million grant from the Harold Alfond Foundation. Net operating income from the Inn is directed to The Alfond Scholars program fund, the College's premier scholarship fund.
The Alfond Inn showcases The Alfond Collection of Contemporary Art for Rollins College, which is part of the Cornell Fine Arts Museum. A member of the Preferred Hotels & Resorts LVX collection, The Alfond Inn has a AAA Four Diamond Rating.
The 112 room boutique hotel includes the award-winning Hamilton's Kitchen restaurant, a pool and fitness center, and 10,000 square feet of flexible meeting space. It is 15 minutes from downtown Orlando and 30 minutes from Walt Disney World and Orlando International Airport.