Front Desk Agent - Tulsa
Temps plein
Overview
Under direct supervision of the Front Desk Supervisor, welcomes and serves guests in a courteous, efficient and friendly manner. Completes check in and check out for guests. Maintains guest confidentiality of all information.
MINIMUM QUALIFICATIONS/REQUIREMENTS:
- Must be 18 years or older.
- One year experience in customer service and cash handling.
- Required to obtain an ABLE liquor license.
- Hotel experience preferred.
- Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.
- Required to maintain a valid Driver’s License.
- Required to provide documents to show the applicant is eligible to work in the United States.
- Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.
- Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.
Responsibilities
JOB DUTIES:
- Registers guests, collects payment, and registers data regarding payment for expenditures.
- Provides quotes for guests and upsell rooms whenever possible.
- Ensures all charges are applied to the correct guest account.
- Resolves all guest disputes.
- Provides telephone answering service, deliver mail and answer inquiries regarding the surrounding area and attractions.
- Ensures all cash and cash equivalents are accounted for at the beginning and end of each shift.
- Provides administrative and program support to management and staff.
- Greets all guests and ensures an exceptional customer service experience.
- Presents self in a professional manner, and meet company grooming standards.
- Arranges medical aid for guests as needed.
- Contributes to a team effort and accomplishes related results as required.
- Other duties as assigned.
Qualifications
KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS:
- Knowledge of principles and practices regarding customer service in the Hotel industry.
- Knowledge of computer utilization in daily operations.
- Knowledge of location, surrounding area, and places of interest.
- Skill in using hotel software, LMS/Infogenesis experience preferred.
- Skill in providing excellent customer service.
- Ability to maintain friendly, professional, and outgoing demeanor.
- Ability to communicate clearly and effectively.
- Ability to apply basic mathematical skills.
- Ability to type and enter data.
- Ability to solve practical problems and deal with guest situations.
- Ability to understand and interpret a variety of instructions.
- Ability to exhibit strong organizational skills and time management skills.
PHYSICAL DEMANDS:
- Required to stand and walk for prolonged period of time.
- Ability to sit, stoop, kneel, or crouch while performing duties.
- Use of hands to finger, handle or feel; use of hands and arms to reach.
- Occasional requirement to lift or move upward of 25 pounds.
WORK ENVIRONMENT
- Work is generally performed in an office and Hotel setting.
- Evening and/or weekend shifts may be required. Extended hours and irregular shifts may be required.
Osage Casinos
Osage Casinos is the premier gaming and hospitality enterprise of the Osage Tribe and is an Oklahoma Federally recognized tribal entity. The Osage Tribal Council created the Osage Tribe Gaming Enterprise Board.
The Osage Tribe Gaming Enterprise Board provides oversight for its business entity Osage Casinos. Osage Nation uses revenues from the Osage Casinos to: fund tribal government and programs, provide for the general welfare of the tribe and its members, promote tribal economic development, support charitable organizations and help fund operations of local government agencies of the Osage Nation
Osage Casino offers a world-class casino experience. Combined with our unmatched hospitality, Osage Casino is where our customers find an unforgettable gaming experience.
Our portfolio of Oklahoma casinos includes Tulsa, Sand Springs, Bartlesville, Ponca City, Skiatook, Hominy & Pawhuska.
Osage Casino provides a first-class experience to guests at all 7 locations and has built a unique company culture that supports its Team Members in extraordinary ways. Everything we do is led by a simple value system:
Do the right thing, the right way, for the right reasons, but have fun!
As part of the Osage Casino Team, you will discover our Purpose and Values and how it is integrated into the Guest experience. We strive to inspire positive energy among our team by bringing a level of human caring into the workplace, a sense of belonging and importance amongst our team and opportunities for advancement within our organization.
Our Employee Perks and Benefits
- Bi-Weekly Direct Deposit
- Medical Insurance / Blue Cross Blue Shield, $41.00 per pay period for employee
- Vision Insurance / Vision Service Plan ~ $6 for employee only
- Delta Dental Insurance – Provided by Osage Casino at no additional cost
- Free Health Clinic for insured employees and family
- 401k with 5% Employer Match
- PTO policy for vacation, sick, and paid leave, amount of bank increases with tenure
- Life Insurance - Provided by Osage Casino at no additional cost
- Short-Term Disability - Provided by Osage Casino at no additional cost
- Long-Term Disability – Provided by Osage Casino at no additional cost
- Paid Maternity Leave (4 weeks)
- Paid Paternity Leave (2 weeks)
- Wellness Program
- Employee Assistance Program (EAP)
- FMLA
- Flexible Spending Accounts
- Dependent Care Account
- Critical Illness Insurance
- Accident/Hospital Indemnity Insurance
- Tuition Assistance Program
- On-site ATM’s
- Discounts on hotel, and event tickets
- Discounted Meals
- Employee Recognition Program
The seven (7) Osage Casinos include:
Osage Casino Hotel Tulsa is located 4 miles from Downtown Tulsa and features over 1,600 slot machines along with 15 table games, roulette, craps, and a high-limit room. Guests enjoy lunch or dinner at Thunder Bar & Grill for tasty entrees and ice-cold beverages. Roni Peppo’s pizza kitchen serves delicious pizza for breakfast, lunch, and dinner. Our entertainment venue, Skyline Event Center offers the hottest concerts in town with 2,000 seats and 5 VIP suites.
Our luxury hotel has 286 rooms including 21 suites and 7 hospitality suites offering guests a comfortable stay and many modern amenities including a resort-style outdoor pool and spa with private cabanas. We also have free valet parking, a fitness center, and gift shop.
Osage Casino Hotel Ponca City features over 400 electronic games, 48 hotel rooms, along with an outdoor swimming pool, fitness center, and a 24-hour convenience store with snacks, drinks, and gas. Guests can dine at the Salted Fork and enjoy cocktails and delicious food at the Copper Tap bar.
OsageCasino Hotel - Skiatook features 415 electronic games, 33 hotel rooms, along with an outdoor swimming pool, fitness center, and a 24-hour convenience store with snacks, drinks, and gas. Guests can dine at the Fiery Grille and enjoy cocktails and delicious food at the Tin Pint bar.
Osage Casino Sand Springs features 460 electronic games, Players can enjoy fresh pizza at Roni Peppo’s pizza kitchen and cocktails at the Triple Bar.
Osage Casino Bartlesville is nestled in the Osage Hills of Oklahoma, situated on a 125-acre site. Our casino features over 521 electronic games, 102 luxury hotel rooms, 6,210 sq. feet of banquet space that can be divided into smaller areas, full audio-visual services, full service catering, and an outdoor resort style pool with a poolside bar.
Osage Casino Hominy Osage Casino Hominy has over 215 electronic games and a delicious deli full of tasty options, as well as an array of player promotions and special events. Our employees enjoy competitive wages, exceptional benefits, opportunities for advancement and just love working at Osage Casino!
Osage Casino Pawhuska Osage Casino Pawhuska has over 175 electronic games and a delicious deli full of tasty options. We provided a variety of promotions and special events. Our employees enjoy competitive wages, exceptional benefits and perks, opportunities for advancement and just love working at Osage Casino!
